We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Spencer Millard Offering options to a single bookingClosed Pre-purchase questions for Amelia   Updated September 15, 2020 at 12:09pm   2 Most recent comment from [deleted]:Hi Spencer Millard,Thank you for your interest in our plugin.I advice you to try creating this with services. You would have two options:1. If you have only one service you can create multiple service ... Gradimir Stanković Decimals in chart and value showingClosed   wpDataTables   Updated September 15, 2020 at 12:05pm   6 Most recent comment from Isidora Markovic:Pozdrav, Gradimire,Aleksandar je ove nedelje na drugom pluginu, tako da cu ja nastaviti da vam pomazem ukoliko imate pitanja ili problema sa pluginom.Da, taj problem moze da se reši tako sto ćete po ... fuchsws Filter from comma separated keywordsClosed   wpDataTables   Updated September 15, 2020 at 11:33am   6 Most recent comment from Isidora Markovic:Hi Andrew, Aleksandar is assign on our other products this week, so I will answer you.You are welcome.I am glad that Aleksandar solution help you out. If you have any other issue or question please op ... Hans Keutgen Own calculation/value in cellClosed   wpDataTables   Updated September 15, 2020 at 11:16am   4 Most recent comment from Isidora Markovic:Hi Hans,Thank you for your purchase.Thanks Srinath for answering for previous question.I can say that Srinath is right, but I can add one more thing. Based on your image for requested columns you al ... Farrell Sql Query Limit to 5 Rows Not WorkingClosed   wpDataTables   Updated September 15, 2020 at 11:02am   2 Most recent comment from Isidora Markovic:Hi Farrell,Thank you for your purchase.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems ... Jack Williams Tour bookingsClosed Pre-purchase questions for Amelia   Updated September 15, 2020 at 10:56am   2 Most recent comment from [deleted]:Hi Jack Williams,Thank you for your interest in our plugin.In order to create tours that last multiple days or weeks you will need to use our Events (not Services), however you should know that we don ... Unions NSW can't see country flag on mobile fieldClosed   Amelia   Updated September 15, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello MichelleIssues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.You can add this CSS on the page: inp ... Alena Salamonová Sorting customers by surnameClosed   Amelia   Updated September 15, 2020 at 9:39am   2 Most recent comment from Miloš Jovanović:Hi Alena,Thank you for your purchase.Sorry to disappoint you but unfortunately this is not possible at the moment, only by name and last appointment. Shannon Payne Booking QuestionnaireClosed   Amelia   Updated September 15, 2020 at 9:32am   2 Most recent comment from Miloš Jovanović:Hi Shannon,Thank you for your purchase.At the moment only 1 template is allowed for the notifications, and there is no option to have different templates based on the service.We are aware of this and ... Blair User ID field visibilityClosed   wpDataTables   Updated September 15, 2020 at 9:25am   4 Most recent comment from Isidora Markovic:Hello BlairAleksandar is assign on our other products this week, so I will answer you.You are welcome.I am glad that Aleksandar solution help you out. If you have any other issue or question please op ... Leah EventsClosed   Amelia   Updated September 15, 2020 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello LeahI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you would need to create two separate events for ... Thomas Sudbury CustomersClosed   Amelia   Updated September 15, 2020 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.There are no user-based limitation ... Ioannis Giftakis Bookmarks for EntriesClosed   wpDataTables   Updated September 15, 2020 at 8:28am   2 Most recent comment from Isidora Markovic:Hi Tim,Thank you for your purchase Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment there’s no built-in ... Iftikhar Existing CustomersClosed   Amelia   Updated September 15, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello IftikharThank you for your purchase.If the message says the email is already being used, they need to use the same name and last name as they used the first time.You can also disable "Check cust ... Sanjay Amelia Employee Panel not appearingClosed   Amelia   Updated September 15, 2020 at 8:08am   4 Most recent comment from Aleksandar Vuković:Hello again SanjayYou're welcome.Unfortunately, employees can't see the attachments from the front-end panel yet. We have that planned for the future, but at the moment it is not possible.Th ...