We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barbara Tamiazzo PrivacyClosed   Amelia   Updated October 12, 2020 at 3:15pm   2 Most recent comment from [deleted]:Hello Barbara,Thank you for your message.In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing is stored with us. The only thing tha ... Erick How can i set the appointment as pendientClosed   Amelia   Updated October 12, 2020 at 2:10pm   5 Most recent comment from Aleksandar Vuković:Hello ErickYou can go to the Customers section, and delete the test customers you have created. Leonard Zakoor Timezone bugClosed   Amelia   Updated October 12, 2020 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello LLeonarIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. ... DREAMCRAFT Dashboard- Name ChangeClosed   Amelia   Updated October 12, 2020 at 12:09pm   2 Most recent comment from [deleted]:Hello DREAMCRAFT,The name shown is saved in Amelia database for the logged in WP user, maybe you booked an appointment for this customer while logged in to WP or tested the bookings so it was saved t ... Michael Simpkins Scheduling at different locations by clientClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 11:36am   2 Most recent comment from [deleted]:Hi Michael,Thanks so much for your interest. Unfortunately no, the location can't be added later. But maybe some workaround is possible, can you explain how does this work? Samuel Creating EventClosed   Amelia   Updated October 12, 2020 at 11:24am   2 Most recent comment from [deleted]:Hello Samuel, The only way to create that is in the way you did, unfortunately. If you create one  event with multiple times it will be counted as one event - so when customers book this event they ... Vincent Winterhager Change placeholder text in filterClosed   wpDataTables   Updated October 12, 2020 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello VincentUnfortunately, I can't see anything on that page:Anyway, with custom JS you can do almost anything, but that is not included in the provided support for the plugin. You would need to ... MR NADEEM SHAREEF Payment method email placeholderClosed   Amelia   Updated October 12, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello mr. NadeemI'm sorry to disappoint you, but unfortunately we don't have a placeholder like that.I will forward the request to our development team, but I'll kindly ask you to add ... Jad Saleh Time Zone Not WorkingClosed   Amelia   Updated October 12, 2020 at 10:39am   8 Most recent comment from [deleted]:Hello Jad, Apologies for replying a bit later, we don't work on weekends.You are welcome. Unfortunately, VPN won't give correct results in some cases, maybe most cases, so please change yo ... Joyce May Working Hours & Days OffClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 10:37am   4 Most recent comment from Miloš Jovanović:HI Joyce,Sorry for late response, we are not working on weekends.The working hours and day off are not possible to configure in the Lite version of the plugin, those settings are available in the ful ... Jessica Lutz Importing from excel documentClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 9:45am   2 Most recent comment from Miloš Jovanović:HI Jessica,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately there is no option at the moment to import the customers/employees or services.The only sol ... Tomáš Show employee (organizator) on eventClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 9:41am   2 Most recent comment from [deleted]:Hi Tomáš,Sorry for the late reply and thanks for your interest.If you assign employee for the event that will be shown in the employee calendar and in that period the employee will be unavailable f ... jemmeli duo option for massage spaClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 9:31am   2 Most recent comment from Miloš Jovanović:HI jemmeli,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately we do not have this option in the plugin built-in features at the moment.The only thing tha ... Alexis Wollseifen Polylang CompatibilityClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 9:21am   4 Most recent comment from [deleted]:Hi Alexis,Thanks so much for your purchase.Unfortunately at the moment we do not have option for translating dynamic strings such as notifications, service and category names. We plan to add this opt ... Giovanni lite version questionClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 9:14am   4 Most recent comment from [deleted]:Hi Giovanni, glad to hear! From now you can contact our premium support with your purchase key in Amelia Category.