As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Charlotte Translation pluginClosed   Amelia   Updated October 26, 2020 at 10:18pm   2 Most recent comment from Aleksandar Vuković:Hello CharlottePlease go to Amelia Settings/Labels settings, and turn off Labels settings.That should help you resolve this issue. Eduardo JS Hook - Identify Payment MethodClosed   Amelia   Updated October 26, 2020 at 10:17pm   2 Most recent comment from [deleted]:Hello Eduardo,Thanks for your question.You can try it but I need a bit more time to clarify this with my dev team. Neal Category specific dataClosed Pre-purchase questions for wpDataTables   Updated October 26, 2020 at 10:00pm   2 Most recent comment from Aleksandar Vuković:Hello NealThank you for your interest in wpDataTables.Please note: this tool is not an ultimate query generator. It simply constructs a suggestion of a query. We are constantly working to improve it, ... ken sato How to add appointment information for the customers' calendars?Closed   Amelia   Updated October 26, 2020 at 9:54pm   2 Most recent comment from Aleksandar Vuković:Hello ken satoI'm sorry to disappoint you, but unfortunately at the moment, this isn't customizable for the customers.You can customize how the appointments will show up in your employees� ... Unions NSW Can't add an additional notification email addressClosed   Amelia   Updated October 26, 2020 at 9:48pm   2 Most recent comment from Aleksandar Vuković:Hello MichelleJust start typing the email address in there. When you're done, hit Enter, and you'll be able to add another one, or simply hit "Save" in the bottom right. Tony Davis Can't get large CVS file uploadedClosed   Master-Detail Tables for wpDataTables   Updated October 26, 2020 at 9:37pm   2 Most recent comment from Aleksandar Vuković:Hello TonyHow are you trying to create the table - importing the data, or linking to the CSV file?If you're linking to the CSV file - it will not work, because this type of table works only until ... Stian Andreassen Help with settingsClosed   Amelia   Updated October 26, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hello Stian Andreassen, Thank you for your purchase. 1. This is because the employee assigned to all of these services is connected to this location. In Amelia, services are assigned to employees, ... Adrian Stern Customer Panel "Email with access link has been sent" not workingClosed   Amelia   Updated October 26, 2020 at 5:04pm   2 Most recent comment from [deleted]:Hello Adrian, Thank you for your purchase.The issue in that ticket was fixed and resolved some time ago, so this is coming from something else. Could you please explain me the issue in more details ... Luis Vargas Rosas Spanish version for demoClosed Pre-purchase questions for Amelia   Updated October 26, 2020 at 4:40pm   2 Most recent comment from [deleted]:Hi Luis,Thanks so much for your interest. You can use our fee version, or you can buy the full version of the plugin. The Spanish translation is included in both versions. We offer 15 days money bac ... Jordan Feature RequestClosed   Amelia   Updated October 26, 2020 at 4:09pm   2 Most recent comment from [deleted]:Hello Jordan,We don't have this feature planned for now, unfortunately, so we can't say for sure if and when it could be implemented in the future. Please check if there is such feature su ... MOVE PEOPLE Amelia plug-in installation in other domainClosed   Amelia   Updated October 26, 2020 at 3:54pm   2 Most recent comment from [deleted]:Hello Kamal, Please check the installing instructions for Amelia here. If you followed the steps - downloaded Amelia and uploaded it to your website by following the above instructions you should ha ... Jonathan Daniel Chavez Lucin Multibooking in one single transaction (packages of services) and time displayed in clients/customers timezoneClosed Pre-purchase questions for Amelia   Updated October 26, 2020 at 3:38pm   2 Most recent comment from [deleted]:Hi Jonathan,Thanks so much for your interest in Amelia.We do not have option to sell package of services at the moment. We are currently working on that feature and it should be live by the end of t ... Miguel Sales capacity issueClosed   Amelia   Updated October 26, 2020 at 2:44pm   2 Most recent comment from Aleksandar Vuković:Hello MiguelThank you for your purchase.You need to go to Amelia Settings/Appointment settings, and configure it like this:After that, the appointment will be available until Max capacity is filled. Julia Nance Step By Step ViewClosed   Amelia   Updated October 26, 2020 at 1:49pm   3 Most recent comment from Aleksandar Vuković:You're correct, Julia, sorry for the inconvenience.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Zach SQL Query wizard disappearsClosed   wpDataTables   Updated October 26, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello again ZachThe query constructor has a preview, so if you don't like what you see, and you need to change the query, you can do it before you generate the table. After you generate the tabl ...