We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tobias Zoom MeetingClosed   Amelia   Updated October 15, 2020 at 6:32pm   2 Most recent comment from Aleksandar Vuković:Hello TobiasI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though, so please feel free to a ... Dean Sauls Difference between Events and Appinments?Closed   Amelia   Updated October 15, 2020 at 5:16pm   2 Most recent comment from [deleted]:Hi Dean,Thank you for getting in touch.I need to confirm a couple of things with my tech team and get back to you. Marcio Kirzner WoocommerceClosed   Amelia   Updated October 15, 2020 at 3:10pm   19 Most recent comment from [deleted]:Hello Ummang,'The developers said that the issue is coming from the server, for some reason sometimes our API call is working and sometimes not, so the server doesn't get back the data. The ... marcus WP ERROR!!!Closed   wpDataTables   Updated October 15, 2020 at 2:42pm   3 Most recent comment from Isidora Markovic:Hi there, Yes there is an error if you have lower version of PHP on your system. We will fix it as soon as possible. In meanwhile, you can update your PHP version on your server (>=7.0) or if that is ... Muk Cung Taking deposit on bookingClosed   Amelia   Updated October 15, 2020 at 2:22pm   2 Most recent comment from [deleted]:Hi Muk Cung,Thank you for your inquiry.Unfortunately at the moment we don't have Deposit payments option integrated in our plugin but this feature is on our To Do list for the next updates so we ... Simone Balman Plgin conflictClosed   Amelia   Updated October 15, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Simone, I installed the Caldera forms plugin on our testing website, where we have Amelia active, and left it with default settings - WordPress email settings, and when I create a new form, it c ... Bram Vanthournout Multiple locationsClosed   Amelia   Updated October 15, 2020 at 2:05pm   4 Most recent comment from [deleted]:You are welcome! The only way to set different location for the same employees is for different work time periods/days under the Work hours tab or when you create Special days . But for the one time ... Robin Herrewijnen Export emailadresses attendees eventClosed   Amelia   Updated October 15, 2020 at 1:30pm   2 Most recent comment from [deleted]:Hello Robin Herrewijnen,Thank you for your purchase.Glad to see that you are happy with AmeliaYou can export attendees information from Amelia, when you click on Attendees for one event , and then c ... Marine Add new fontsClosed   Amelia   Updated October 15, 2020 at 12:49pm   3 Most recent comment from Marine::( ok thanks Bogdan Recommended theme for tablesClosed   wpDataTables   Updated October 15, 2020 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello Bogdan.There's no list of compatible themes. We're using WP Bakery builder on our website, and I know Storefront is a supported theme. Most themes work well with the plugin, I just w ... Mary implementing online ticketing system to manage socially distanced bookingsClosed Pre-purchase questions for Amelia   Updated October 15, 2020 at 12:29pm   4 Most recent comment from Miloš Jovanović:Hi Mary,You are welcome.Have a great day and stay safe! Basile Valentin I'm having issues with the cron tasksClosed   Amelia   Updated October 15, 2020 at 11:50am   4 Most recent comment from Aleksandar Vuković:Hello again BasileThank you for the credentials, I was able to save a cron without any errors next to it Rappel mail j-1. However I do see the 500 error on top.Please reach out to WP Crontrol' ... IW Bunch of questions, including availability of googlefinance commandsClosed   wpDataTables   Updated October 15, 2020 at 11:13am   4 Most recent comment from Aleksandar Vuković:Thank you for your support, IWIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. omer showing more then 5 employees when trying to book appointmentClosed   Amelia   Updated October 15, 2020 at 11:12am   3 Most recent comment from [deleted]:Hello Omer,Could you check if all of the employees have some assigned services? They need to have some services assigned and work hours configured in order for them to show up on the front-end for b ... Brian Melanson Download CapabilityClosed   wpDataTables   Updated October 15, 2020 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello BrianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We have table-tools with which you can export the table, but t ...