We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gerlinde can I hide "capacity" in the events listingClosed   Amelia   Updated October 9, 2020 at 4:52pm   4 Most recent comment from [deleted]:You are welcome, Gerlinde. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Omer Faruk Restricting the number of appointments for each userClosed   Amelia   Updated October 9, 2020 at 4:35pm   4 Most recent comment from [deleted]:Hi Omer,Sorry for the delayed response.I believe this feature can be enabled via settings -> roles -> customer as per the screenshot below: Clio Dupouy integrate my amelia calendar in a funnelClosed   Amelia   Updated October 9, 2020 at 3:55pm   6 Most recent comment from Aleksandar Vuković:Got it, Clio, I just resonded to both emails. Alex change viewClosed   Amelia   Updated October 8, 2020 at 7:46pm   2 Most recent comment from [deleted]:Hi Alex,Thank you for your message.Unfortunately this view is only for the back-end, and it is not possible to display it on the front-end. Cathal McNamara Deleted EmployeeClosed   Amelia   Updated October 8, 2020 at 2:13pm   2 Most recent comment from [deleted]:Hi Cathal, Unfortunately, there isn't a way to retrieve deleted employees in Amelia. I will add that as a feature request to our list. If you have any other questions or concerns feel free to ... Paul Fellowes chart typesClosed   wpDataTables   Updated October 8, 2020 at 10:46am   9 Most recent comment from Aleksandar Vuković:I don't believe you'll be able to do this easily, Paul.You would also need some other data on the chart, I suppose, other than just TYPE and VALUE. I mean - if you transpose columns into ... Saima Shah Time zone issueClosed   Amelia   Updated October 8, 2020 at 8:59am   7 Most recent comment from Aleksandar Vuković:You're welcome, SaimaI received the email normally:Check if you maybe got the email as SPAM. Also, check if the correct email templates are enabled in Notifications section.Amelia picks up the c ... Martha Bashir Ask for a refundClosed Pre-purchase questions for Amelia   Updated October 8, 2020 at 8:50am   2 Most recent comment from Miloš Jovanović:HI Martha,Sorry to hear that you do not want to use our plugin after the purchase. In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received ... Mandy Oldfield Extrenal Zoom linkClosed   Amelia   Updated October 8, 2020 at 8:26am   8 Most recent comment from [deleted]:Hello Mary, I hope this feature will be available in the future in Amelia so you can become one of our users. Please check if there is such feature suggestion here https://wpamelia.cnflx.io/boards/f ... Linda Class BookedClosed   Amelia   Updated October 7, 2020 at 9:30pm   4 Most recent comment from [deleted]:Hi Linda,I have replied to questions you've asked here in another ticket. This ticket will be closed. Linda employeesClosed   Amelia   Updated October 7, 2020 at 8:44pm   8 Most recent comment from [deleted]:Hello Linda,Not quite, instructors can have an individual email, however, if you need to centrally manage it, the only way to solve it is creating a central email address and linking that to your serv ... Stefan Refund not receivedClosed   Amelia   Updated October 7, 2020 at 7:43pm   4 Most recent comment from [deleted]:Hello Stefan,Please, let us know if you don't get a refund by the mid of the next week. Tobias Linke Events & PlugIn ActivationClosed   Amelia   Updated October 7, 2020 at 7:42pm   2 Most recent comment from [deleted]:Hello Tobias,Sorry for the delayed reply.Yes, you can adjust notification settings in the tab on your WP Admin panel vincent pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated October 7, 2020 at 6:16pm   2 Most recent comment from [deleted]:Hello Vincent,Sorry for the delayed response.We have an integration with WooCommerce and you can set up different prices for different events and allocated them to a different slots. You can find mor ... Francis Zoom is a location, not a serviceClosed   Amelia   Updated October 7, 2020 at 2:11pm   4 Most recent comment from [deleted]:Hello Mads Holm Andersen, Unfortunately, there isn't a possibility of hiding Location selection if a service where Zoom is enabled is chosen in Amelia with its built-in features. The location ...