As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Mr Peter Gosling Renaming On-Site payment methodClosed   Amelia   Updated October 23, 2020 at 3:44pm   2 Most recent comment from [deleted]:Hello Mr Peter Gosling,There isn't a possibility of adding another payment option to Amelia, unfortunately. You can rename the On-site string to some other string that you want by using some tra ... Kevin Noonan Coupon CodesClosed   Amelia   Updated October 23, 2020 at 2:41pm   6 Most recent comment from [deleted]:When WooCommerce integration is used in Amelia, customers will need to go to Amelia first, they will choose service, date, time slot, etc. and fill in their information and when click on Confirm they ... nicole van vondel Double bookings - customer paymentClosed   Amelia   Updated October 23, 2020 at 2:24pm   2 Most recent comment from [deleted]:Hello Nicole,There isn't such option in Amelia, unfortunately, as the price of the service is set when you create them and only one price can be set per service. So you would need to have differe ... Vigil Raj We bought basic plan of amelia plugin. We arr not able yo download the file. Once i click its just showing like loading. I tried in some other places also.Closed   Amelia   Updated October 23, 2020 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hello VigilThank you for your purchase.Sorry to hear you're experiencing issues.Please download the plugin's zip file attached to my response. Raphael Babilonia payment default statusClosed   Amelia   Updated October 23, 2020 at 1:04pm   4 Most recent comment from [deleted]:I added your vote for the feature request. You can check if there is such request here and vote for it. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Rez QR code scanning for attendance managementClosed   Amelia   Updated October 23, 2020 at 12:38pm   6 Most recent comment from [deleted]:Helo Raúl Hernán Sánchez, We will add your vote for this feature in our list, and you can check if there is such request here and vote for it. This feature isn't planned for now, as we have ... Richard enter entries manual at back-enClosed   Amelia   Updated October 23, 2020 at 12:23pm   3 Most recent comment from Aleksandar Vuković:Hello RichardThank you for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marcia Turley Activation of Account & ServicesClosed   Amelia   Updated October 23, 2020 at 11:30am   11 Most recent comment from Aleksandar Vuković:You're welcome, MarciaIf you encounter any issues, please feel free to reach out to us. Maximiliano Morena Prevent double registration in eventClosed   Amelia   Updated October 23, 2020 at 11:28am   4 Most recent comment from Aleksandar Vuković:You're welcome, MaxI hope it will be included in the plugin soon. Kensuke design broken on recurring booking on mobile pageClosed   Amelia   Updated October 23, 2020 at 10:40am   4 Most recent comment from Aleksandar Vuković:You're welcome, KensukeGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Delehaye JS EventClosed   Amelia   Updated October 23, 2020 at 9:09am   2 Most recent comment from [deleted]:Hello Delehaye, Yes, Amelia has some JS hooks, that are triggered depending on the view and this is the list: window.beforeAddToCalendarLoaded() window.beforeBookingLoaded() window.beforeSearchLoad ... Erez New simple tableClosed   wpDataTables   Updated October 23, 2020 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello ErezUnfortunately, the only way to change the background color is to choose another color. "Undo" option doesn't work in this case.Thank you for your suggestions, we will work on this new t ... Markus Leitner Default settings for new tablesClosed   wpDataTables   Updated October 23, 2020 at 8:34am   4 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, Markus, but there are a lot of other aspects our developers need to think about. They need to think 10 steps ahead, and see what issues may come up if they do it one way, th ... Hans Mattaar default settings for new tablesClosed   wpDataTables   Updated October 23, 2020 at 8:30am   6 Most recent comment from Aleksandar Vuković:No worries, Markus, the ticket will be closed. Eren Deposit amountClosed Pre-purchase questions for Amelia   Updated October 23, 2020 at 8:23am   2 Most recent comment from [deleted]:Hi Eren,Thanks so much for your interest.Well there is no built in feature, but there is some workaround. For example if your service cost 20$ and if you want to set deposit of 20% to pay online and ...