We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tim Amelia Customer Panel - WooCommerce My Account IntegrationClosed   Amelia   Updated October 10, 2020 at 5:17pm   3 Most recent comment from [deleted]:Hi Tim, Thanks for the update.Please, let us know if you have any questions. Almaz A week of free premiumClosed Pre-purchase questions for Amelia   Updated October 10, 2020 at 5:15pm   2 Most recent comment from [deleted]:Hello,Sorry for the late reply.I am afraid we do not provide trial. However, we have 15 days money-back guarantee. DREAMCRAFT About Slot TimingsClosed   Amelia   Updated October 9, 2020 at 11:11pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.You can limit your event spot for that.Please, also take a look at our documentation:https://wpamelia.com/events/ Marc Hammoud Prices in different currenciesClosed   Amelia   Updated October 9, 2020 at 9:06pm   6 Most recent comment from Aleksandar Vuković:Unfortunately, no, MarcOur development team is currently focused on developing a new feature for the plugin, along with some other priority tasks.I hope it will be added soon, but I can't provi ... Maria Luaipou Hide Customer details from Employee front panelClosed   Amelia   Updated October 9, 2020 at 9:04pm   6 Most recent comment from [deleted]:Hi Hasan,I will flag this with the dev team, however, can't guarantee any ETA on that, sorry. Barbara Tamiazzo Print appointmentsClosed   Amelia   Updated October 9, 2020 at 8:42pm   2 Most recent comment from Aleksandar Vuković:Hello BarbaraAt the moment, we have only the CSV export function of our Appointments section:There you can choose which fields will be exported. Also, the data exported is based on filtered results. Liam Ryan Filter OptionsClosed   wpDataTables   Updated October 9, 2020 at 8:07pm   4 Most recent comment from Aleksandar Vuković:Hello again LiamI see you purchased the add-on on September, 29th, so you're still in the 15-day money-back period.Please log into http://store.tms-plugins.com/ with the credentials you recei ... MOVE PEOPLE Booking multiples services on the same date et slot hourClosed   Amelia   Updated October 9, 2020 at 8:02pm   2 Most recent comment from [deleted]:Hello,Sorry for the delayed response.Please, see the responses below:1. You can create 3 employees and 2 locations and set up working hours accordingly.I am afraid we don't have reporting facilit ... Adam Gogo Table filtering not workingClosed   wpDataTables   Updated October 9, 2020 at 7:53pm   2 Most recent comment from Aleksandar Vuković:Hello AdamYou have a complicated query, so wpDataTables server has problems parsing this query. Such queries (with joins, unions, concats, subqueries) cannot be properly filtered, sorted or searched t ... Jenny-Paola Tillus Offline vs Online serviceClosed   Amelia   Updated October 9, 2020 at 7:33pm   2 Most recent comment from Aleksandar Vuković:Hello Jenny-PaolaSure, you can edit on-site services, and disable this slider:When you disable that slider, that service will become unavailable for booking. Bret Two-Row Header PossibilityClosed Pre-purchase questions for wpDataTables   Updated October 9, 2020 at 7:22pm   4 Most recent comment from Aleksandar Vuković:You're welcome, BretGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. marta featuresClosed Pre-purchase questions for Amelia   Updated October 9, 2020 at 7:05pm   2 Most recent comment from [deleted]:Hi Marta,Thank you for your message.Regarding your first question - yes, you can implement this via assigning employees to a certain services and set up availability.You can find more details followin ... Jhonnatan CancelationClosed   Amelia   Updated October 9, 2020 at 5:42pm   4 Most recent comment from Aleksandar Vuković:Hello again JhonnatanWe don't have an option like that at the moment, but our developers are working on it at the moment. We're calling it the "Packages" feature, and it should be implemente ... mayariestudio Stripe payment issueClosed   Amelia   Updated October 9, 2020 at 5:01pm   5 Most recent comment from [deleted]:We can only test using Stripe test cards, and I tried using a test card, and got an error that I am using a test card with Live mode, which is correct, I don't get any other errors for Stripe, pl ... Naoum Liotas Google integration not working and hours not updatingClosed   Amelia   Updated October 9, 2020 at 4:54pm   5 Most recent comment from Aleksandar Vuković:Hello NaoumI'm glad to hear that!Sorry for the late response, we're out of office since yesterday, with limited internet access.Which working hours are you changing? If you created your emp ...