As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Charlie Kew Package Deals / Fixed Date RecurrenceClosed   Amelia   Updated October 26, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello CharlieThank you for your purchase.Unfortunately, at the moment we don't have bulk purchase option, but it is being developed. It should be included in the plugin in the next month or two. ... JB Pham Service Employee Not Required?Closed   Amelia   Updated October 26, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello JBThank you for pointing that out to us, it's a mistake in our documentation. The Employee field is mandatory, and no Services can be offered without an employee assigned to the service.Onl ... Matthew Collett License KeyClosed Pre-purchase questions for Amelia   Updated October 25, 2020 at 9:59pm   2 Most recent comment from [deleted]:Hi Matthew,Thank you for your message.Yes, you can transfer your license to another domain as many times as needed. Carlos Young Error with config and services pages AmeliaClosed   Amelia   Updated October 25, 2020 at 9:31pm   6 Most recent comment from Aleksandar Vuković:You're welcome CarlosI hope you get everything sorted out.If you need any further assistance, please feel free to reach out to us and we'll gladly help. JB Pham Booking Multiple Services In Single SessionClosed   Amelia   Updated October 25, 2020 at 4:54pm   3 Most recent comment from JB Pham:Ok, thanks for getting back to me.  This would be a highly beneficial feature for our business.  Looking forward to it becoming available.  Keep up the great work! nicole van vondel Customer password recovery linkClosed   Amelia   Updated October 25, 2020 at 12:39pm   7 Most recent comment from Aleksandar Vuković:You're welcome NicoleIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Libby 2-way Google calendar sync doesn't workClosed   Amelia   Updated October 25, 2020 at 12:37pm   4 Most recent comment from Aleksandar Vuković:Hello Joe.You're welcome to open a new ticket and explain what issues you're having, and we'll gladly help you out. Joe Matz Google Calendar syncClosed   Amelia   Updated October 25, 2020 at 12:23pm   3 Most recent comment from Aleksandar Vuković:Hello JoeThere have been no changes in this regard, so it's got nothing to do with the update.Please check the "Maximum number of events returned" and make sure "Remove Google Calendar Busy Eve ... menna el-beramy customer / employeeClosed   Amelia   Updated October 24, 2020 at 6:17pm   11 Most recent comment from [deleted]:Hello,You need to enable the following option to avoid this: Gemma Wilks Can you resend an event confirmationClosed   Amelia   Updated October 24, 2020 at 12:22am   2 Most recent comment from [deleted]:Hi Gemma,Thank you for your message.I am afraid there is no feature which sends emails retrospectively in such cases, sorry. Mr Peter Gosling Category dropdown menuClosed   Amelia   Updated October 24, 2020 at 12:16am   2 Most recent comment from [deleted]:Hello Peter,Thank you for your message.I am afraid it's not available at the moment.You can submit a feature request here:https://wpamelia.cnflx.io/boards/feature-requests Jean-Marc Hans Availability is... not availableClosed   Amelia   Updated October 23, 2020 at 8:24pm   7 Most recent comment from [deleted]:Hi Jean-Marc,Thank you for the update.May I ask you for a small favor if you don’t mind? Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have an account at wo ... Emilie Missaoui email notificationClosed   Amelia   Updated October 23, 2020 at 4:43pm   2 Most recent comment from [deleted]:Hi Emilie,Cancel url can be added to the notification and by clicking on it customer is canceling the meeting. But, regarding rescheduling, that needs to be done in the front-end customer panel, lin ... Unions NSW setting cron up with Cron jobs in cpanelClosed   Amelia   Updated October 23, 2020 at 4:39pm   2 Most recent comment from [deleted]:Hi Michelle,Thank you for getting in touch.It depends of your server you will need to have separate settings on your hosting provide (cPanel for settings this up) Scheduled notifications require a bit ... Niko Confirmation EmailsClosed Pre-purchase questions for Amelia   Updated October 23, 2020 at 4:19pm   2 Most recent comment from [deleted]:Hi Niko,Thanks for your interest in Amelia.It is not possible to set different notifications for each event, but you can use placeholders which are event or attendee specific. For example attendee un ...