As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Steven Martinez plugin not workingClosed   Amelia   Updated October 22, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:Hello StevenI can't replicate the issue you're experiencing. Here's the front-end booking form, loaded in Firefox:Also, on Samsung S10's mobile browser:Please try clearing cache f ... Sunny Cris Fortunato We cannot update the plugin to version 3.1.1Closed   wpDataTables   Updated October 22, 2020 at 6:58am   7 Most recent comment from Isidora Markovic:Hi mmazziotti,Yes when we release new version we update on our store and also on CodeCanyon. Sometimes on CodeCanyon it will need more time because they need to approve new update. The Latest versio ... Marcel Janssen LocationClosed   Amelia   Updated October 22, 2020 at 8:58am   3 Most recent comment from [deleted]:Hi Michael,Thanks for your patience.Unfortunately, Amelia doesn't have such feature at the moment. It is planned to be added in the future. If you need both employees to be blocked once one emp ... Gerlinde Events filter by locationClosed   Amelia   Updated October 21, 2020 at 8:05pm   4 Most recent comment from [deleted]:Thanks Gerlinde Gerlinde make it more obvious that user needs to click on event to get details + book?Closed   Amelia   Updated October 21, 2020 at 6:58pm   2 Most recent comment from [deleted]:Hello Gerlinde,Thank you for your message.Could you please try adding this custom HTML to the page where you have events Amelia shortcode:  .am-event div:nth-child(2):not(.am-event-book-cta):not(.e ... Valentin Translate Panel CustomerClosed   Amelia   Updated October 21, 2020 at 6:07pm   2 Most recent comment from [deleted]:Hi Valentin, Thank you for getting in touch. The translations to other languages are done by our users, so sometimes there are some missing strings and some strings can be translated to more than on ... Deborah Vassar Cron in Managed Wordpress from GoDaddyClosed   Amelia   Updated October 21, 2020 at 1:37pm   2 Most recent comment from Aleksandar Vuković:Hello DeborahThank you for your purchase.Unfortunately, the only way to make the scheduled notifications work is through cron jobs. There is no other workaround. Daniel Trainer information in Customer PanelClosed   Amelia   Updated October 21, 2020 at 10:05am   2 Most recent comment from [deleted]:Hello Daniel Błach,Thank you for your purchase. There isn't an option to have the Staff names information in the Customer panel for Events in Amelia, with its current built-in features, unfo ... Clément Employee work hours, custom search view, last-minute offerClosed   Amelia   Updated October 21, 2020 at 9:01am   2 Most recent comment from [deleted]:Hello Clément,Thank you for your message.Please see my answers below:1. I am afraid you can only set up working hours within 1 day (24 hours) there is no option to carry over your working hours.2. ... Marc Hammoud Services not available on some daysClosed   Amelia   Updated October 21, 2020 at 8:23am   6 Most recent comment from [deleted]:You are welcome, Marc. Glad to see that! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Du Pasquier Problem making an appointmentClosed   Amelia   Updated October 21, 2020 at 8:21am   8 Most recent comment from [deleted]:Thank you, I was able to login now. The reason why you don't have available time slots, is because of the Buffer times you set for your services. Like I mentioned before, service duration+its ... Paul Jameson Cannot Save a Created TableClosed   wpDataTables   Updated October 21, 2020 at 5:27am   6 Most recent comment from Isidora Markovic:Hi Paul,You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for ... JB Pham Customer Sign Up RequirementsClosed Pre-purchase questions for Amelia   Updated October 20, 2020 at 11:25pm   2 Most recent comment from [deleted]:Hello,Thank you very much for your feedback.You can enable the phone number as a required field via Amelia Settings -> General Settings -> Set a phone number as a mandatory field: Daniel Herrera IcloudClosed   Amelia   Updated October 20, 2020 at 4:07pm   4 Most recent comment from [deleted]:Hi Daniel,I will be glad to inform you once we implement this.Have a nice day. vincenzo piacente Amelia conditional booking servicesClosed   Amelia   Updated October 20, 2020 at 3:06pm   2 Most recent comment from [deleted]:Hi vincenzo,Unfortunately something like this is not possible with plugins built in features.