We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Giovanni lite version questionClosed Pre-purchase questions for Amelia   Updated October 12, 2020 at 9:14am   4 Most recent comment from [deleted]:Hi Giovanni, glad to hear! From now you can contact our premium support with your purchase key in Amelia Category.  DarkSabaton I can't downloading ameliaClosed   Amelia   Updated October 12, 2020 at 9:14am   2 Most recent comment from [deleted]:Hello DarkSabaton,Apologies for replying a bit later, we don't work on weekends and we were out of office on Friday. The link in the email that you get expires after some time/number of downloa ... Robyn Kitt questions about different operating hours per locationClosed   Amelia   Updated October 12, 2020 at 8:51am   2 Most recent comment from [deleted]:Hello Robyn Kitt,Apologies for replying a bit later, we don't work on weekends and we were out of office on Friday. 1. and 2. You can set your employees to work on different locations at diffe ... Timothy Banks Default sort Date column by DescendingClosed   wpDataTables   Updated October 12, 2020 at 8:17am   2 Most recent comment from Aleksandar Vuković:Hello TimothyI'm not sure I understand. You have another column (which is not date-type) to be the default sorting column for the table?If that is true, the date column will follow that column&# ... Jose Navarrete Google sheets not connectingClosed   wpDataTables   Updated October 12, 2020 at 7:55am   4 Most recent comment from Aleksandar Vuković:You're welcome, JoseIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Karuna tabs in google sheetsClosed   wpDataTables   Updated October 12, 2020 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello KarunaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Each sheet in the Google Spreadsheet has its own URL, though, ... Marc E4954-5D9CB-C0DDC-FA307-54072 Can your tables be crawled by google?Closed   wpDataTables   Updated October 12, 2020 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello MarcTables are indexable by Google, but only the rows that are displayed on the first page. So, if you have 10 rows displayed by default, and the table consists of 1000 rows, 990 rows will not b ... Thomas Google Calendar appointment insert Zoom join linkClosed   Amelia   Updated October 11, 2020 at 10:32pm   2 Most recent comment from [deleted]:Hi Thomas,Sorry for the delayed response.You can add the Zoom join URL placeholders to Google calendar events, in the same way you can add other information about appointments/customers from Amelia t ... Manuel Vivas I can't make it to see well the front end view of the plugin in my siteClosed   Amelia   Updated October 11, 2020 at 10:02pm   2 Most recent comment from [deleted]:Hello Manuel,Sorry for the delayed response.Please, could you provide more information about your issue?Did you have a chance to overview our documentation?https://wpamelia.com/general-settings/ Amy Mongersun Subsctiptionsis thereClosed Pre-purchase questions for Amelia   Updated October 11, 2020 at 8:55pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.I am afraid we don't have such feature at the moment. You can submit this here. kathrynalb Slow speedsClosed Pre-purchase questions for Amelia   Updated October 11, 2020 at 8:21pm   2 Most recent comment from [deleted]:Hello,Please go to wp-content/plugins/ameliabooking/ameliabooking.php and delete this line: set_site_transient('update_plugins', null); From line 359. Then delete cache from your website a ... Ahmed Elsifi Woocommerce cart Integration problemClosed   Amelia   Updated October 11, 2020 at 10:01am   2 Most recent comment from [deleted]:Hello Ahmed,Thank you for your message.I am afraid we do not support multiple appointments at the moment, sorry. Michael Montefusco Autopopulate Client FieldsClosed   Amelia   Updated October 11, 2020 at 12:07am   4 Most recent comment from [deleted]:Hi Michael,Sorry for misunderstanding and I am afraid something like this is not possible with the plugin's built-in features. If you need to add new entries in selectbox or multiselectbox, you ... Shawn Can Amelia Booking System work with WooCommerce Multi-vendor plugin?Closed Pre-purchase questions for Amelia   Updated October 10, 2020 at 10:36pm   2 Most recent comment from [deleted]:Hi Shawn,Sorry for the delayed response. Unfortunately there is no option for our plugin to be used as a multi vendor at the moment and also we did not receive any feedback from other plugins with th ... Andreas Melcher set recurring appointmentClosed Pre-purchase questions for Amelia   Updated October 10, 2020 at 9:10pm   2 Most recent comment from [deleted]:Hello Andreas,Thanks for your questions.I'm slowly getting along with amelia bookings. Now I have a big problem with recurring appointments. These are not recorded in the appointment calendar, on ...