We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Erez Place HoldersClosed   wpDataTables   Updated October 7, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello again ErezYour users can't define variables.If you wish to filter the table using placeholders and shortcodes, you need to add %VAR1% and/or %VAR2% as a predefined filtering value in column ... Amin Talab Zoom UrlClosed   Amelia   Updated October 7, 2020 at 12:31pm   6 Most recent comment from Aleksandar Vuković:Hello again AminSorry I haven't noticed that before, but you can't use %zoom_join_url% in Events notifications, since those are just for Services (appointments).For Events, you can use one ... Baldur Arge Custom fields only showing up for first bookingClosed   Amelia   Updated October 7, 2020 at 11:29am   10 Most recent comment from [deleted]:We implemented this change in version 2.8 of Amelia. If you want you can update Amelia to version 2.7, by following the instructions bellow. In the attachment you will find version 2.7 of Amelia.  Yo ... Vanessa Liso error showing the scheduleClosed   Amelia   Updated October 7, 2020 at 11:12am   6 Most recent comment from Aleksandar Vuković:You're welcome, VanessaGlad I could be of service. Rez Closing bookingClosed   Amelia   Updated October 7, 2020 at 10:39am   7 Most recent comment from Rez:No worries, thanks Aleksandar :)  Angel Date DisplayClosed   Amelia   Updated October 7, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello AngelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Steve Dashboard - Event Revenue & PerformanceClosed   Amelia   Updated October 7, 2020 at 10:21am   4 Most recent comment from [deleted]:You are welcome, Steve. Thank you, be safe and well, too! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Piotr Kowalski Dynamically loaded wdtClosed   wpDataTables   Updated October 7, 2020 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello PiotrUnfortunately, not with any built-in features of the plugin. You can try with some custom solution, though, but we do not provide support for that.If you have manual or SQL query based tabl ... DREAMCRAFT Regarding NotificationsClosed   Amelia   Updated October 7, 2020 at 10:03am   2 Most recent comment from [deleted]:Hello DREAMCRAFT,In Amelia, notifications are sent to Customer and to Employees, and you can configure this when you go to Amelia -> Notifications page. If you want to add some additional email addre ... Han Oei wrong timezone synchronization with Google CalendarClosed   Amelia   Updated October 7, 2020 at 8:58am   4 Most recent comment from [deleted]:Hello Han, You are welcome. We aren't aware of any issue currently with the Google calendar/Amelia sync regarding the times, I have just tested it on our website and it works properly, and we ... Khalid Booking limitClosed   Amelia   Updated October 7, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Khalid, Thank you for your purchase. There isn't a possibility to limit the email domain used by customers in Amelia, unfortunately. If you have any other questions or concerns feel fre ... BAALI Events not closedClosed   Amelia   Updated October 7, 2020 at 8:22am   2 Most recent comment from [deleted]:Hello BAALI, The Days off option doesn't apply to Events in Amelia, they are applied to the employees' work hours for appointments/services to block some days off in their calendar, as they ... Ben Ward MySQL Database Name for EditingClosed   wpDataTables   Updated October 7, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello BenUnfortunately, you cannot change this in any way. That's how the plugin is creating duplicate tables, and it seems your client reached the database's maximum length for a table name ... ashman How to Add warnings while editing recordsClosed   wpDataTables   Updated October 7, 2020 at 8:12am   4 Most recent comment from Aleksandar Vuković:You can check out our hooks and filters, along with our front-end table callbacks.I'm sure this will help you out with this.I'd gladly share some examples with you, but we never did a cus ... Faye Mitchell Conflict with WP Terms PluginClosed   Amelia   Updated October 7, 2020 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello FayeThank you for your purchase.We are not familiar with this plugin, so in order to test it, would you be able to send us the zipped installation file? We would install the plugin locally, and ...