As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Shaynee selling class packagesClosed Pre-purchase questions for Amelia   Updated October 23, 2020 at 12:02am   2 Most recent comment from [deleted]:Hello Shaynee,Unfortunately, package feature is not available in Amelia at the moment. Currently we are working on Package feature and it should be live by the end of the year. With it you will be ab ... DREAMCRAFT Timing Slots ChangeClosed   Amelia   Updated October 22, 2020 at 11:32pm   2 Most recent comment from [deleted]:Hello,You need to add this as an HTML code to the page where you have your Amelia short code, with style tags added, like this: setInterval(function () {   var elements = document.getElementsByClass ... Marquett Burton 1) Remove capacity counter on purchase page 2) Charge sales taxClosed   Amelia   Updated October 22, 2020 at 6:25pm   4 Most recent comment from [deleted]:Sorry, there was a mistake in the second piece of code: .am-event-sub-info-capacity{ display: none !important; } Natalie Capacity suddenly not workingClosed   Amelia   Updated October 22, 2020 at 2:59pm   66 Most recent comment from [deleted]:Hello Natalie, This feature (changing the Bringing anyone with you) isn't planned for implementation for now, so sadly we can't say if and when it could be implemented/modified in the plu ... Chun Sen Poh ChartClosed   wpDataTables   Updated October 22, 2020 at 2:29pm   6 Most recent comment from Aleksandar Vuković:Hello Chun Sen PohThere seems to be a limit with Highcharts, then.Can you please take a look at this: https://api.highcharts.com/highcharts/plotOptions.series.turboThresholdYou would need to include ... Kevin Lyster Amelia issuesClosed   Amelia   Updated October 22, 2020 at 1:45pm   15 Most recent comment from Aleksandar Vuković:Hello SeanWhen you are posting on tickets that are not yours, can you please open a new one, and we will help you there? In that way, issues and questions which are related to different subjects will ... Yaron Ben-Shabat Predefined default filter values and date formatClosed   wpDataTables   Updated October 22, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Yaron1. Unfortunately, no. You wouldn't be able to use the %LAST_WEEK% placeholder in there, as it would be considered as an actual value. You would only be able to do that through an SQL q ... Graham Booking multiple appointments at the same timeClosed   Amelia   Updated October 22, 2020 at 1:05pm   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback, Nilay, but could you please be more specific with the issues you're having?If you can, please open a new ticket, and tell us what issues you're facing? Patrick McCormick Amelia can't push sitye from dev to productionClosed   Amelia   Updated October 22, 2020 at 12:38pm   9 Most recent comment from Aleksandar Vuković:Hi again PatrickIt's not working because:1. https://norvado.com/east-wilson-fiber/:You added the shortcode like this:But the employee wasn't assigned to a location (even though it's man ... Beth Everett Changing form labelsClosed   Amelia   Updated October 22, 2020 at 12:13pm   4 Most recent comment from Aleksandar Vuković:Hello BethUnfortunately, at the moment, there's no other workaround for this within plugin's settings.You could only change the front-end labels using innerHTML, but that requires customiza ... P.A. Shelton More information from customersClosed   Amelia   Updated October 22, 2020 at 11:42am   4 Most recent comment from [deleted]:Hi P.A. Shelton,Custom fields are place on our Customize page as second tab in the upper left corner of the page. As for the standard fields you can choose whether email and phone fields will be manda ... Shaun Limiting number of bookingsClosed   Amelia   Updated October 22, 2020 at 9:35am   2 Most recent comment from [deleted]:Hello Shaun, Doing well, thank you, how about you ?There isn't a possibility to set that kind of limitation for the bookings in Amelia with its current built-in features, unfortunately. There i ... Valentin Sync Google CalendarClosed   Amelia   Updated October 22, 2020 at 9:31am   4 Most recent comment from [deleted]:You are welcome, Valentin.The Google account that you use for synchronization won't have any appointments added in it from Amelia, it won't be connected to Amelia employees. You just use it ... Markus Goetz Search-FunctionClosed   wpDataTables   Updated October 22, 2020 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello MarkusIt shouldn't behave this way. If you configured the column to be a Foreign Key column, the data you see in the column should still be found through filters and search.As you can see ... Giorgio Formica 2 columns with same datasClosed   Formidable Forms integration for wpDataTables   Updated October 22, 2020 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello GiorgioThank you for your purchase.I don't believe that's possible.The add-on can only be used to create new tables from existing forms, so if you have only one field "Nominativo", on ...