We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brian Melanson Download CapabilityClosed   wpDataTables   Updated October 15, 2020 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello BrianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We have table-tools with which you can export the table, but t ... Carlos Ricaño not functionalClosed   Amelia   Updated October 15, 2020 at 9:38am   4 Most recent comment from Aleksandar Vuković:Hello CarlosI would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to ... John Knope Filter based on monthly postage (between "Low" and "High" columns)Closed   wpDataTables   Updated October 15, 2020 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your purchase.I'm sorry to disappoint you, but unfortunately filters can only be assigned to a single column, so you wouldn't be able to include a filter that would p ... Alexandra Gray Amelia with ZoomClosed   Amelia   Updated October 15, 2020 at 9:28am   2 Most recent comment from [deleted]:Hi Alexandra Gray,Thank you for your inquiry.Unfortunately something like this isn't possible with our plugin at the moment. Zoom links are automatically generated on the each booking action and ... Matthew Hughes Gravity Forms edit triggers New Form SubmissionClosed   Gravity Forms integration for wpDataTables   Updated October 15, 2020 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello MatthewGravity doesn't have the editing action, and that functionality is coming from datatables. This Zapier integration would need to be customized to avoid that.Depending on if this is a ... Daniel SubscriptionsClosed Pre-purchase questions for Amelia   Updated October 15, 2020 at 9:16am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your inquire.Unfortunately we can not guarantee that everything will work fine with the Woo Subscription plugin since we do not have integration with it.As for the users that ... John Collingswood customer frontend not workingClosed   Amelia   Updated October 15, 2020 at 8:58am   14 Most recent comment from John Collingswood:Hi Aleksandar, Massive thank you for taking time to investigate. I will change one of Cai's email addresses, so hopefully that might make things work a bit smoother.And thanks for explaining th ... Tim WooCommerce and package purchaseClosed Pre-purchase questions for Amelia   Updated October 15, 2020 at 8:45am   4 Most recent comment from [deleted]:Hi Tim,Yes, package option is in development and should be live by the end of the year. You can subscribe to our newsletter here to stay up to date about new features and promotions.  Barbara Tamiazzo Print appointmentsClosed   Amelia   Updated October 15, 2020 at 8:11am   4 Most recent comment from Aleksandar Vuković:You're welcome BarbaraIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hansjürg Read data from external SQL - DBClosed Pre-purchase questions for wpDataTables   Updated October 15, 2020 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hello HansjürgThank you for your interest in wpDataTables.The plugin can be connected to multiple databases, regardless if those databases are on the same server or not. If you can configure the setu ... Ursula Elmes Feedback for AmeliaClosed   Amelia   Updated October 14, 2020 at 10:26pm   2 Most recent comment from [deleted]:Hi Ursula,Thank you for your suggestion.Can I please ask you to submit that here. Pi Programs Bundle Lessons - Multi Lesson SchedulingClosed   Amelia   Updated October 14, 2020 at 10:09pm   4 Most recent comment from [deleted]:Thanks a lot for the update and apologies for the delayed response. johnny freeze outlook integrationClosed   Amelia   Updated October 14, 2020 at 10:09pm   3 Most recent comment from [deleted]:You can find all the information regarding Outlook Calendar integration following the link below:https://wpamelia.com/configuring-outlook-calendar/ DREAMCRAFT Appointment TimingsClosed   Amelia   Updated October 14, 2020 at 9:00pm   2 Most recent comment from [deleted]:Hello,Thank you for getting in touch.Sorry for the delayed response.You can customise your page implementing the following JS Script setInterval(function () {   var elements = document.getElementsBy ... Pamela Upgraded but haven't got accessClosed   Amelia   Updated October 14, 2020 at 6:48pm   2 Most recent comment from [deleted]:Hello Pamela,Thank you for your message.Please, can I ask you to share a screenshot of your issue, I am afraid I didn't get what the problem is.