We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Natalia González G suite notifications not being sentClosed   Amelia   Updated October 16, 2020 at 1:17pm   4 Most recent comment from [deleted]:Hello Natalia, Aleksandar is out of the office, so I will try to help out. Since you use another plugin for this purpose, SMTP, on your website, you need to choose WP Mail as a Mail service option i ... Delehaye FeatureClosed   Amelia   Updated October 16, 2020 at 1:07pm   6 Most recent comment from Miloš Jovanović:Hi Delehaye,You are welcome.Have a great weekend! Christopher Schroeder Unable to copy and pasteClosed   wpDataTables   Updated October 16, 2020 at 12:57pm   5 Most recent comment from Isidora Markovic:Hello Christopher,Aleksandar is on vacation and I will answer you.I am glad that you find the solution for your issue. Thank you for your suggestion. We carefully follow customers requirements and tr ... cyril Create Table with SQL Query = No Results FoundClosed   wpDataTables   Updated October 16, 2020 at 12:52pm   2 Most recent comment from Isidora Markovic:Hi cyril,Thank you for your purchase.No, if you don't have results in preview then you should not be able to create table it should throw the error.I will provide this to our developer team to c ... Frank Blair PlaceholdersClosed   wpDataTables   Updated October 16, 2020 at 12:11pm   15 Most recent comment from Frank Blair:Will do.  Thanks. Ramiro Allow employees to create reservations for new customersClosed   Amelia   Updated October 16, 2020 at 12:09pm   4 Most recent comment from [deleted]:Hello Hajjar, This feature isn't planned for now, so we can't say for sure if and when it could be implemented in the future. But please check if there is such feature suggestion here ht ... Stephanie shortcode breaks my pageClosed   wpDataTables   Updated October 16, 2020 at 12:04pm   4 Most recent comment from Isidora Markovic:Hi Stephanie,I am glad that you find what cause the issue.If you have any other issue or question please open a new ticket, and we will help you out. damian dauti presale question about pluginClosed Pre-purchase questions for Amelia   Updated October 16, 2020 at 11:15am   2 Most recent comment from [deleted]:Hi Damian Dauti,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment since we don't have subscription option. We are currently ... Frank Blair Images in the popupClosed   Master-Detail Tables for wpDataTables   Updated October 16, 2020 at 11:03am   6 Most recent comment from Isidora Markovic:Hi Frank,Aleksandar is on vacation and I will help you out.As I can see you find the solution for all issues. If you have any other question or issue please open new ticket, and we will help you out. Priyanka K Can we extend the plugin and add new custom notificationClosed Pre-purchase questions for Amelia   Updated October 16, 2020 at 11:00am   2 Most recent comment from [deleted]:Hi Priyanka K,Thank you for your interest in our plugin.Unfortunately something like this isn't possible at the moment and you wouldn't be able to add it since our code is minified, but may ... Massimo Sovilla Can't UpdateClosed   Master-Detail Tables for wpDataTables   Updated October 16, 2020 at 10:36am   2 Most recent comment from Isidora Markovic:Hi Massimo,Thank you for your purchase.Can you please try to update over Updates of WordPress?Also, you are able to update manually by downloading add-on from our store https://store.tms-plugins.com ... Samuel LIu column fixClosed   wpDataTables   Updated October 16, 2020 at 10:18am   2 Most recent comment from Isidora Markovic:Hi Samuel,Thank you for your purchase.1)Yes you can change it in our Main settings of plugin with option Align numbers.(attachment)2) IT is not possible with plugin built-in features3) Those are filte ... Nik Morales Woo Commerce Product VendorsClosed Pre-purchase questions for Amelia   Updated October 16, 2020 at 9:33am   4 Most recent comment from Miloš Jovanović:HI Nik,At the moment, we have integration with WooCommerce, and integration with any of its add-ons is not confirmed, so we cannot guarantee that it will work. I don't recall seeing WCVendors in ... Dan Peres IntegrationClosed   Amelia   Updated October 16, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Dan, You need to add a shortcode for Amelia on the page. You probably have an option to add shortcodes in that editor to some element on the page, so you need to use that option and copy/paste ... Noboru Akiyoshi About Zoom SettingsClosed   Amelia   Updated October 16, 2020 at 8:53am   3 Most recent comment from [deleted]:Hello Noboru Akiyoshi,Thank you for your purchase. Glad to see you managed to find a solution to the question you had, thank you for letting us know. If you have any other questions or concerns fee ...