We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mari Pfeiffer Editing hours of EventsClosed   Amelia   Updated October 28, 2020 at 10:20pm   4 Most recent comment from [deleted]:May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of mi ... Josh User Role CapabilitiesClosed   wpDataTables   Updated October 28, 2020 at 9:14pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JoshIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Reza Hojati Capacity at eventClosed   Amelia   Updated October 28, 2020 at 8:19pm   2 Most recent comment from [deleted]:Hello Timo,Thank you for your message.This can't be done with any settings from within the plugin, but you can hide the capacity with some custom CSS: div.am-event-data > div.am-event-info > di ... Martijn Question about users buying creditsClosed Pre-purchase questions for Amelia   Updated October 28, 2020 at 7:30pm   2 Most recent comment from [deleted]:Hello Martijn,Thank you for your message.You can use coupons feature https://wpamelia.com/admin-finances/Unfortunately, Amelia doesn't include packages feature which I believe you are looking ... rachel hampson Accessing appointment detailsClosed   Amelia   Updated October 28, 2020 at 5:37pm   18 Most recent comment from [deleted]:Great, glad to see that, Rachel, thank you for letting me know. Thank you for opening a new ticket. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we ... Christoph Picture on EventlistClosed Pre-purchase questions for Amelia   Updated October 28, 2020 at 5:25pm   2 Most recent comment from [deleted]:Hi Christoph,Thanks for your message.Please can you submit this here:https://wpamelia.cnflx.io/boards/feature-requests Richard Booking form - automatically scroll up to a required fieldClosed   Amelia   Updated October 28, 2020 at 4:38pm   7 Most recent comment from Richard:Hi Den,Thanks for forwarding my request to the developers. I've just done that too at the link you had provided.Cheers,Richard michiiee Please f***** disable the "do you like wpdatatables"Closed   wpDataTables   Updated October 28, 2020 at 4:23pm   7 Most recent comment from michiiee:Hi,thanks but i think its enough when its solved in a future release.Regards,Michael Sebastian Anand servicesClosed   Amelia   Updated October 28, 2020 at 3:01pm   2 Most recent comment from [deleted]:Hello Seb, You can show one service per shortcode (using the service ID) - so one service in one booking form, but you can't add several service IDs to one shortcode. You can only divide them ... David Kite VariablesClosed   wpDataTables   Updated October 28, 2020 at 2:32pm   2 Most recent comment from Aleksandar Vuković:Hello David Thank you for your purchase. Well we don't have this built-in, but you can try the following workaround but you will need some experience with writing SQL queries and using WP hooks. ... Marie Amadis I'd like my wordpress users to access their Amelia account without having to log in again via the Amelia login boxClosed   Amelia   Updated October 28, 2020 at 11:56am   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, MarieI hope it will be integrated soon.I'm not sure if you're going to request a refund (since you're still in the 15-days money-back guarantee period), b ... Reza Hojati Zoom Join URL for an eventClosed   Amelia   Updated October 28, 2020 at 11:47am   2 Most recent comment from [deleted]:Hello Timo,There isn't a possibility to send Zoom links from Amelia differently, unfortunately, they are formatted and  sent as dates/times from Amelia, like you mentioned. If you have any ot ... Matthew Gerrish 500 error when adding a ServiceClosed   Amelia   Updated October 28, 2020 at 11:35am   45 Most recent comment from Aleksandar Vuković:I understand, Matt.Please make sure to enable this slider in Amelia settings/Activation:This will delete all database tables related to Amelia, so you'll have a fresh start with the plugin.Pleas ... EZlocal Slow short code loading timesClosed   Amelia   Updated October 28, 2020 at 11:14am   2 Most recent comment from [deleted]:Hello EZlocal,Thank you for your purchase. We had some loading issue in one of the previous versions of Amelia, but that was fixed in the update afterwards. This was in connection to loading times in ... Luke Duggan Is it possible to book outside of hours appointments?Closed Pre-purchase questions for Amelia   Updated October 28, 2020 at 10:22am   2 Most recent comment from Miloš Jovanović:Hi Luke,Thank you for your inquire.You can use Special days feature for this case.Special Days – This feature allows you to set one or multiple days in which your employee will have different work ...