We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Óscar Es posible la instalación en varios subdirectoriosClosed   wpDataTables   Updated October 30, 2020 at 9:05pm   2 Most recent comment from Aleksandar Vuković:Hello ÓscarThank you for your purchase.If you mean you need subdomains, then yes - you would be able to use wpDataTables Basic license, as it can be installed on one domain and an unlimited number of ... Ben Ward Excel-like front end styling issueClosed   wpDataTables   Updated November 2, 2020 at 2:48pm   3 Most recent comment from Aleksandar Vuković:Hello again BenExcel-like table doesn't work with Elementor's Toggle Widget. Please use the regular until we find a solution for this. marcobravissimo Pagnozzi Riprogrammare appuntamentoClosed   Amelia   Updated October 30, 2020 at 8:44pm   2 Most recent comment from [deleted]:Hola, Lo siento, no hablo español pero traduciré mi mensaje a través de una herramienta automática. La reprogramación de citas de grupo sólo se puede lograr si se cancela la primera cita, y lueg ... Michael Google Calendar integrationClosed   Amelia   Updated October 30, 2020 at 6:54pm   2 Most recent comment from [deleted]:Hi Michael,Thank you for contacting us.In our documentation here we have very detailed explanation how to setup Google calendar Settings and then how to connect each employee with its own calendar, so ... Junya How to change the Last Name and First Name in the events.Closed   Amelia   Updated October 30, 2020 at 6:36pm   2 Most recent comment from [deleted]:Hi Junya,Thank you for your inquiry.Unfortunately at the moment places of first and last name cannot be changed, but you can change names of those labels so instead First name Last name can be in the ... Lauren BackEnd Time AdjustmentClosed   Amelia   Updated October 30, 2020 at 4:18pm   4 Most recent comment from [deleted]:Hi Lauren,The Default time slot step option affects all the time slots in the plugin, so you would need to set it to 15 min or something like that to have 11:15 as a time slot. But if you choose to en ... Dave Egginton Booking payment and appointment creationClosed   Amelia   Updated October 30, 2020 at 4:01pm   32 Most recent comment from [deleted]:Hi Dave,  When you have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will gladly help you there. This way, issues and questions ... ewane BigBlueButton and jitsi integrationClosed Pre-purchase questions for wpDataTables   Updated October 30, 2020 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello ewaneThank you for your interest in Amelia, but I'm sorry to disappoint you - this cannot be done.The only available video integration we have right now is Zoom. Andrei [ameliacatalog]Closed Pre-purchase questions for Amelia   Updated October 30, 2020 at 1:04pm   4 Most recent comment from [deleted]:Hi Andrei,Thanks for sharing this.I was able to create all three categories and all three pages are working perfectly on my side. Please find an example below:You can check a draft page on your side:Y ... Libby email notification line spacingClosed   Amelia   Updated October 30, 2020 at 11:55am   30 Most recent comment from [deleted]:Hello Dave, This wasn't the case in this ticket, the ticket was regarding the view of the actual email received, not the back-end notifications view. I can't reproduce this on our testin ... Brian FUCKING IDIOTSClosed Pre-purchase questions for wpDataTables   Updated October 30, 2020 at 11:17am   3 Most recent comment from Brian:Hahahahahah. NO. Had to create a new one from scratch. Alex Calendly Replacement for Group SchedulingClosed Pre-purchase questions for Amelia   Updated October 30, 2020 at 10:19am   2 Most recent comment from Miloš Jovanović:Hi Alex,Thank you for your inquire.Unfortunately we do not have this option like you shared in the link below at the moment.You can check how our plugin works and looks like on our demo siteshttps:// ... Bram Vanthournout Change Dashboard number itemsClosed   Amelia   Updated October 30, 2020 at 10:15am   13 Most recent comment from [deleted]:No worries, it happensYou are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Bill purchase questionsClosed Pre-purchase questions for Amelia   Updated October 30, 2020 at 10:06am   2 Most recent comment from Miloš Jovanović:HI Bill,Thank you for your inquire.Our plans ( Basic, Pro and Developers ) are based on number of domains that you can use the plugin.But you can use the plugin in multisite environment if the sub s ... Mark Trimble Service CapcityClosed   Amelia   Updated October 30, 2020 at 9:48am   10 Most recent comment from [deleted]:Hi Alberto, The option would apply to all employees and services, so if one is booked all the other employees/services would be blocked for booking too at that time. So, as I can see, this wouldn ...