We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

anthony kariuki multiple hour select optionsClosed   Amelia   Updated November 3, 2020 at 10:51pm   4 Most recent comment from [deleted]:Hi Anthony,I am afraid services in Amelia can only have one set duration, there isn't a possibility for customers to choose several time slots. You can either have more services with different du ... KM LOW Appointment by registered users with dedicated employeeClosed Pre-purchase questions for Amelia   Updated November 3, 2020 at 10:31pm   2 Most recent comment from [deleted]:Hello,Thank you for your message and comprehensive use-case. I am afraid it's not implemented in Amelia at the moment.You can submit this as a feature request here:https://wpamelia.cnflx.io/board ... Leo FB/Instegram/WebClosed Pre-purchase questions for Amelia   Updated November 3, 2020 at 10:30pm   2 Most recent comment from [deleted]:Hi Leo,Thank you for your message.I believe I have replied to your question here:https://tmsplugins.ticksy.com/ticket/2588892 Leo Calendar AvailabilityClosed Pre-purchase questions for Amelia   Updated November 3, 2020 at 10:30pm   2 Most recent comment from [deleted]:Hi Leo,I believe I have replied to this question here:https://tmsplugins.ticksy.com/ticket/2588892 Leo Booking without selecting an employeeClosed Pre-purchase questions for Amelia   Updated November 3, 2020 at 10:27pm   2 Most recent comment from [deleted]:Hi Leo,You can hide employee using custom CSS. Yorgos google calendar syncClosed Pre-purchase questions for Amelia   Updated November 3, 2020 at 10:02pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.In Amelia each employee can be connected to his/hers Google Calendar.  With Google Synchronization, all employees in Amelia can sync their working schedule with their ... Marine multilingual (French / English)Closed   Amelia   Updated November 3, 2020 at 9:12pm   2 Most recent comment from [deleted]:Hello Marine,Thank you for your message.Amelia cannot be multi-lingual to that point where you choose your language on the fly, like through a select-box or something like that (a feature multi-lingua ... Russ Bailey Pre-Filter Not WorkingClosed   wpDataTables   Updated November 3, 2020 at 5:50pm   4 Most recent comment from Aleksandar Vuković:Hey Russ.No need, actually. Turns out there is a bug on our end.Sorry for the inconvenience.Please access ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.columnFilter.js and on line 184 ... Raghav Goyal My customers are not receiving a mail on booking!Closed   Amelia   Updated November 3, 2020 at 3:53pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. PiiggyBank Set "before appt" time to 1 hour before but isnt working..?Closed   Amelia   Updated November 3, 2020 at 2:25pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear you won't be using Amelia anymore, but I can understand.Stay safe David How to choose the date of an event which has several dates?Closed   Amelia   Updated November 3, 2020 at 1:11pm   4 Most recent comment from [deleted]:Hi Raul,Unfortunately, there isn't a possibility for events to repeat Daily in Amelia with its current built-in features, only the options you mentioned can be chosen for the recurrence - weekly ... Mariano Amelia Event refund with stripeClosed   Amelia   Updated November 3, 2020 at 10:41am   4 Most recent comment from [deleted]:Hello Amir,I've just replied to the ticket you opened regarding this matter, so please check it out. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Roshan Sujeebun unable to proceed for payment - Your cart is currently empty.Closed   Amelia   Updated November 3, 2020 at 10:20am   4 Most recent comment from [deleted]:You are welcome, Roshan. Glad to see that the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. ISKANDAR ZULKARNAIN SHAMSUDIN Customer & Employee PanelClosed   Amelia   Updated November 3, 2020 at 9:56am   4 Most recent comment from [deleted]:You are welcome. Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Michael which internet browsers are supportedClosed   wpDataTables   Updated November 3, 2020 at 9:12am   5 Most recent comment from Aleksandar Vuković:Hi again MichaelIt should be released next week. If you need to modify this right away, here's what you need to do:First, replace this file wp-content/plugins/wpdatatables/assets/js/wpdatatables ...