Public Tickets
Nitin Shah
Different pricing for first sessionClosed
Pre-purchase questions for Amelia
Updated May 25, 2020 at 10:31am
2
Most recent comment from Miloš Jovanović:Hi Nitin,Thank you for your inquireSorry to disappoint you but at the moment we do not have this option in our plugin built in features at the moment.Best regards.
murray2504
Add Logo to emailsClosed
Amelia
Updated May 25, 2020 at 10:17am
2
Most recent comment from Aleksandar Vuković:Hello there.You can add the logo using the image icon when you're editing the Notifications:
Souphan Keodouangkham
Book services with category listingClosed
Pre-purchase questions for Amelia
Updated May 25, 2020 at 9:55am
8
Most recent comment from Miloš Jovanović:Hi SouphanAs I can see you opened a ticket in Amelia category so I will close this one and our agents will help you on your other ticket.Best regards.
Marianne
Amelia cannot send e-mailsClosed
Amelia
Updated May 25, 2020 at 9:47am
2
Most recent comment from Aleksandar Vuković:Hello MarianneThank you for your purchase.Issues like this usually occur when your website has PHP version less than 7.Please update the PHP version to v7 or above, and it should work fine after that.
miraki_studios
QuestionsClosed
Amelia
Updated May 25, 2020 at 9:37am
9
Most recent comment from Aleksandar Vuković:Thanks SerenaIt's right here:The page is scrolling beautifully now.
Chris
front end editing with GravityClosed
Pre-purchase questions for wpDataTables
Updated May 25, 2020 at 9:31am
4
Most recent comment from Aleksandar Vuković:Hi again ChrisWe don't have any free trials, but we do have a 15-day money back guarantee, so if you purchase our products, and they don't work for you, you can submit a refund request and b ...
Matt Bray
Unable to auto-update - No plugin specifiedClosed
Master-Detail Tables for wpDataTables
Updated May 25, 2020 at 9:29am
7
Most recent comment from Aleksandar Vuković:Good news, MattThank you for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Lucas Selsek
Multi-vendorClosed
Pre-purchase questions for Amelia
Updated May 25, 2020 at 9:22am
2
Most recent comment from Miloš Jovanović:Hi Lucas,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately our plugin can not work as multi-vendor at the moment.Best regards.
Tim
Email notifications have excess line-breaksClosed
Amelia
Updated May 25, 2020 at 8:50am
2
Most recent comment from [deleted]:Hello Tim, Apologies for replying late, we are not working on weekends.
In order to remove the spacing between paragraphs, you can edit this in your database from recently. Please open your datab ...
Richard
'Not currently available' featureClosed
Amelia
Updated May 25, 2020 at 8:49am
5
Most recent comment from Aleksandar Vuković:Hi RichardIf you don't have an employee assigned to the service, the plugin will try to load a service which cannot be booked. That is why you'll always see the loading screen.You can either ...
Souphan Keodouangkham
Book services with category listingClosed
Amelia
Updated May 25, 2020 at 8:26am
2
Most recent comment from [deleted]:Hello Souphan Keodouangkham, Apologies for replying late, we are not working on weekends. This is the Catalog view in Amelia, so you need to use the shortcode for the catalog view on your page [am ...
Tim
NotificationsClosed
Amelia
Updated May 25, 2020 at 8:23am
3
Most recent comment from Aleksandar Vuković:Good news, TimThanks for letting us knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Aris Medina
Event Follow Up notificationClosed
Amelia
Updated May 25, 2020 at 8:09am
2
Most recent comment from Aleksandar Vuković:Hello ArisThis should be configured on your server.If you don't know how to do this, my advice would be to install WP Crontrol plugin, and to follow the instructions on our FAQ page.
Ben Johnson
500 errorsClosed
Amelia
Updated May 25, 2020 at 7:56am
2
Most recent comment from Aleksandar Vuković:Hi again BenThe
500 Internal Server Error is a server-side error, meaning the problem
probably isn't with your computer, Internet connection or plug ins
but instead is a problem with the website ...
Ben Johnson
Activation SetupClosed
Amelia
Updated May 25, 2020 at 7:55am
4
Most recent comment from Aleksandar Vuković:Hello BenUnfortunately, we can't log in with those credentials.Can you please check the wp-admin username and password?Just a reminder - enable the private response since it's a public ticke ...