As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Mike Shaw SMS QueuedClosed   Amelia   Updated November 20, 2020 at 12:47pm   4 Most recent comment from [deleted]:You are welcome, Mike. You need to access to your database (via cPanel or PhpMyAdmin or whatever tool you use for that) and you will find there the wp_amelia_notifications_sms_historytable. It can ... Abu Tahir Query regarding Amelia settingsClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 11:40am   4 Most recent comment from Miloš Jovanović:HI Abu,Unfortunately with our plugin it can only go through this use caseFor example, if customer clicks on "book now" button, it should take me to list of categories like iphone, android, MacBook, e ... rishikesh jadaun timeslot issueClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 11:07am   7 Most recent comment from Miloš Jovanović:Hi rishikeshOk about the buffer time, but did you enabled this also like I mentioned in the post belowUse service duration for booking a time slot (attachment)Also you will need to enable option in ... syahidah yunos received txt file instead of zip fileClosed   Amelia   Updated November 20, 2020 at 11:06am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, SyahidahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marian Harris Confirm Deletion There Is No UndoClosed   wpDataTables   Updated November 20, 2020 at 10:59am   7 Most recent comment from Aleksandar Vuković:You're welcome, MarianGlad I could be of service, and sorry for the error.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gareth Williams Let users submit eventsClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 10:47am   2 Most recent comment from Miloš Jovanović:HI Gareth,Thank you for your inquire.1)When you say add, do you mean to book the events or to add them in the booking system?2)Sorry to disappoint you but unfortunately we do not have this option to ... Aidan Monthly MembershipClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Aidan,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option at the moment with our plugin-built in features. Andrew Kenth Google Chart Not Following Table FormattingClosed   wpDataTables   Updated November 20, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello AndrewAs indicated before, charts do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdat ... Andrew Kenth Highcharts Bubble Text Not Following Site Modal CSSClosed   wpDataTables   Updated November 20, 2020 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello AndrewAll chart engines are independent, and they don't pull any settings or styles from wpDataTables.To change it, you would need to use wpDataCharts callbacks.  Every chart exposes seve ... Roshan Sujeebun cannot Configure Google Calendar 2-way sync in AmeliaClosed   Amelia   Updated November 20, 2020 at 10:21am   9 Most recent comment from Roshan Sujeebun:Hi AlexandarWe finally managed to fix the issue with our hosting provider. Thank you.Roshan  Jimmy Chang Fatal error in tableClosed   wpDataTables   Updated November 20, 2020 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello JimmyI can't say what happened here without checking both the table and your database.So, can you please tell me what's the table ID, provide me a temporary wp-admin user (administra ... Management Council corrupt tableClosed   wpDataTables   Updated November 20, 2020 at 10:02am   2 Most recent comment from Aleksandar Vuković:Hello BillDid you change the structure of the source file?I can probably restore the table for you, but I'll need access to your website (administrator user account), and your database (phpMyAdm ... Ajayi Timilehin Employee PanelClosed Pre-purchase questions for wpDataTables   Updated November 20, 2020 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello AjayiThank you for your interest in our plugin.Please take a look at our documentation about the panel. It's all explained there.In short - you need to create a page, where you'll add ... Bob Jones WP Data Tables ErrorClosed   Amelia   Updated November 20, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello again Bob As explained in the other ticket: The message is displayed on the home page, and once you log in and navigate to your ticket, it's not shown anymore. Since it's an important ... Bob Jones Receiving notificationsClosed   Amelia   Updated November 20, 2020 at 9:21am   9 Most recent comment from Aleksandar Vuković:Hello BobI can't say what the issue is until I inspect the page and see the network response.You can do this yourself, I'll explain how:Go to "Notifications" section and inspect the page  ...