We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mickey Whitworth Data not displayedClosed   wpDataTables   Updated December 4, 2020 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello MickeyI see this is a duplicate ticket, so it will be closed.Please check my response in the other ticket, and reply there. brett changing colors on hichartsClosed   wpDataTables   Updated December 4, 2020 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello again BrettThe series color (bar colors) can be changed in the wizard itself:However, since you need to color each bar differently, you will need to use a complex callback. We haven't done ... brett giving stacked bar chart a dollar signClosed   wpDataTables   Updated December 4, 2020 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello again BrettPrefixes and suffixes are not carried over from wpDataTables into charts, the chart engines don't allow it, so you will need to use callbacks.Please take a look at this page in ... Jeno Sigue plugin supportClosed   wpDataTables   Updated December 4, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello JenoHow are you adding the link?If you're using URL Link columns, you need to enter the full URL, so https:// or http:// included.I suppose you added just "darwel.com", so it's append ... Dustin Dart charts and labelsClosed   wpDataTables   Updated December 4, 2020 at 8:41am   4 Most recent comment from Aleksandar Vuković:Hello DustinWell, with custom coding almost anything is possible, but the price for it varies depending on the complexity of the request.Unfortunately our developers are very busy at the moment, worki ... Rez CouponsClosed   Amelia   Updated December 3, 2020 at 11:56pm   4 Most recent comment from [deleted]:Hi Rez,You can submit your idea here:https://wpamelia.cnflx.io/boards/feature-requestsI am afraid there is no ETA when it will be taken into a development, sorry. Larente Hamlin Uses for businessClosed Pre-purchase questions for Amelia   Updated December 3, 2020 at 11:47pm   2 Most recent comment from [deleted]:Hello Larente,Thanks for your message.You can set this up as you explained, it won't be an issue with regards to a schedule.You can also specify the type of payments as needed (PayPal/Stripe/WooC ... Emily Service with 2 different durationsClosed   Amelia   Updated December 3, 2020 at 9:30pm   2 Most recent comment from [deleted]:Hello Emily,Thanks for your message.You're trying to override the logic of the plugin, and it will never work like that. If you have a 60-minute long service, it cannot fit into a 30-minute time ... Terri Events creationClosed   Amelia   Updated December 3, 2020 at 8:50pm   2 Most recent comment from Aleksandar Vuković:Hello TerriThank you for your purchase.You need to change the default time slot step in General settings.Depending on what you set that to, you will have different duration options for all Amelia time ... Firespring Can I reimport table data?Closed   wpDataTables   Updated December 3, 2020 at 8:40pm   2 Most recent comment from Aleksandar Vuković:Hello FirespringThank you for your purchase.Did you create a table linked to a CSV file or by Importing a CSV file?If you created a table linked to the file, you could overwrite the file located in . ... Matthew Gerrish Hide employee selectClosed   Amelia   Updated December 3, 2020 at 8:09pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MattGlad I could be of service.That other ticket is assigned to my colleague, so he'll help you out with that. Bishop Zoom integrationClosed   Amelia   Updated December 3, 2020 at 8:08pm   1 Most recent comment from Bishop:Zoom user results limit? Video description of zoom integration issue:  UPDATE: CLOSE ticket, found solution: You need to edit the amelia_settings option and  in the "option_value" column, at the e ... Michael Trachtman Phone meetings / setting up a "location" that is a phone call.Closed   Amelia   Updated December 3, 2020 at 2:55pm   2 Most recent comment from [deleted]:Hello Michael, You can create these as locations (just add a name to the location - like Zoom, phone , etc. without an address) in Amelia but please note that there isn't a possibility of assi ... Francisco Hernandez DataTables warning: table id=table_7 - Ajax error. For more information about this error, please see http://datatables.net/tn/7Closed   wpDataTables   Updated December 3, 2020 at 2:50pm   4 Most recent comment from Aleksandar Vuković:Thanks FranciscnoI was able to view the page, but it looks like its content is protected:This is all I see. Can you provide me a temporary wp-admin user (admin), so I can check the page? Please note ... Dragos AvailabilityClosed   Amelia   Updated December 3, 2020 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello DragosThank you for your purchaseYes, you can do that by adjusting employee's working hours, like this:So, your employee's working hours will look like this: