We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dragos AvailabilityClosed   Amelia   Updated December 3, 2020 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello DragosThank you for your purchaseYes, you can do that by adjusting employee's working hours, like this:So, your employee's working hours will look like this: kevin Nombre maximum par personne de prise de rendez-vous dans "Evènement"Closed   Amelia   Updated December 3, 2020 at 1:59pm   9 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Patrick McCormick Automatically pick first available employeeClosed   Amelia   Updated December 3, 2020 at 1:58pm   2 Most recent comment from Aleksandar Vuković:Hello PatrickUnfortunately, there are no settings which would allow this to be configured, but here's what you can do.You can hide the employee drop-down, which will make "Any Employee" be the de ... Heather Wicksted Formatting of two images on same pageClosed   wpDataTables   Updated December 3, 2020 at 1:56pm   7 Most recent comment from Aleksandar Vuković:You're welcome, HeatherGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Row hover & color not working rightClosed Pre-purchase questions for wpDataTables   Updated December 3, 2020 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for reaching out to us.I'm sorry, but I don't quite understand - what row hover? I can't see anything on your website unfortunately:Can you provide me some screen ... Josh Katz Data table sum and average not workingClosed   wpDataTables   Updated December 3, 2020 at 1:08pm   2 Most recent comment from Aleksandar Vuković:Hello JoshThank you for your purchase.I assume the first table is created from an SQL query? If that's true, and the table will not grow over 2.000 rows, you can simply disable server-side proces ... Shayn Mitchell Google IntegrationClosed   Amelia   Updated December 3, 2020 at 1:04pm   4 Most recent comment from [deleted]:Hello Shayn,This is how Google sync works in Amelia - when you connect Employees to their Google calendars in the Employee modals , appointments booked with the employees in Amelia will be created in ... Marcio Vieyra Wrong time on NotificationClosed   Amelia   Updated December 3, 2020 at 12:42pm   4 Most recent comment from Aleksandar Vuković:No worries, Marcio, I'm glad it was easily solvable.Much better than if there was an actual bug in the plugin in this regard.If you have any further questions or issues, please feel free to open ... Liz Can't add employeeClosed   Amelia   Updated December 3, 2020 at 12:09pm   8 Most recent comment from Aleksandar Vuković:Thanks, Liz, I appreciate that.You can leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specifi ... Richard User buy unlimited appointments a month for a specific feeClosed   Amelia   Updated December 3, 2020 at 12:08pm   6 Most recent comment from Aleksandar Vuković:Thanks, RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rohan Employee's with different timezoneClosed Pre-purchase questions for Amelia   Updated December 3, 2020 at 12:05pm   2 Most recent comment from Miloš Jovanović:HI Karen,Thank you for your inquire.Sorry to disappoint you but unfortunately there is no option in the plugin built-in features for employees to work in different time zone at the moment.We do have ... Francisco Lueza Time appoitmentClosed   Amelia   Updated December 3, 2020 at 12:00pm   2 Most recent comment from [deleted]:Hello Francisco Lueza, Thank you for your purchase. You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to 15 min. The time interval se ... Wale EnquiryClosed Pre-purchase questions for wpDataTables   Updated December 3, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello WaleThank you for your interest in wpDataTables.1. Sure, you can add multiple tables to a page. How are you adding the shortcodes?2. Can you provide me the URL to the JSON file? Currently, wpDa ... Jonathan Shkedi Preventing double booking by a customerClosed   Amelia   Updated December 3, 2020 at 11:53am   2 Most recent comment from [deleted]:Hi Jonathan Shkedi,Thank you for your purchase. One customer can book different services at the same time in Amelia with its current features, the same customer can't book the same service more ... fabrizio Login TMS -Closed   wpDataTables   Updated December 3, 2020 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello FabrizioThank you for your purchase.I don't know why you can't log in with the credentials that were sent to you, but please use this:https://store.tms-plugins.com/email: info@fondop ...