We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Zoom IntegrationClosed   Amelia   Updated December 4, 2020 at 5:08pm   7 Most recent comment from [deleted]:Hello Dean Sauls,We increased the Zoom user limit in one of the previous versions to 300, so it should return 300 now, and if you need to increase this, you can change this limit in your database di ... Juan Robles-Gil Migrating Plug inClosed   Amelia   Updated December 4, 2020 at 4:49pm   11 Most recent comment from [deleted]:You are welcome, Juan. I replied to the other ticket, so please check it out and we can continue solving the issue there.  Glad to see you like AmeliaThank you.  If you have any other questions or ... Toby produce don't have google calendar optionClosed   Amelia   Updated December 4, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello again TobyI see this is a duplicate ticket. Since I already responded to that one here: https://tmsplugins.ticksy.com/ticket/2620455/ this ticket will be closed. Toby categoryClosed   Amelia   Updated December 4, 2020 at 12:15pm   2 Most recent comment from Aleksandar Vuković:Hello Toby Did you configure the Google Calendar integration? Please check our documentation in this regard. anaclaudio WoocommerceClosed   Amelia   Updated December 4, 2020 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hello anaclaudioThank you for your purchase.Amelia can use WooCommerce as a payment option, but you cannot use Amelia as a booking platform for WooCommerce.So, if you enable WooCommerce as a payment m ... Yannis TRIANTAPHYLIDES Maximum number of appointmentsClosed   Amelia   Updated December 4, 2020 at 11:42am   4 Most recent comment from Aleksandar Vuković:Thank you for the suggestion, Joe I will forward it to our development team.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when t ... leo zolea Malfunction LUOGHIClosed   Amelia   Updated December 4, 2020 at 10:07am   4 Most recent comment from Aleksandar Vuković:Thank youWhen I try to add a new location, I see this: This API project is not authorized to use this API. Places API error: ApiNotActivatedMapError https://developers.google.com/maps/documentation/j ... Mandy Oldfield Editing cistomer detailsClosed   Amelia   Updated December 4, 2020 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello MandyHave you updated the plugin to v2.9.3? There was an issue when the email is not mandatory for customers - if you are trying to edit a customer without an email address, the plugin wouldn� ... Fabien Coutant How to add classes to modal inputClosed   wpDataTables   Updated December 4, 2020 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello FabienOne column cannot be auto-filled based on values from a different column. Something like this needs to be developed as a custom solution, and it isn't included in the provided support ... Vit Hamacek Tomorow rowsClosed   wpDataTables   Updated December 4, 2020 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello VitaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. 김정태 "Please provide a valid 2-dimensional array." A message appears and an error occursClosed   wpDataTables   Updated December 4, 2020 at 9:48am   2 Most recent comment from Aleksandar Vuković:Hello 김정태Thank you for your purchase.I don't know which file you're trying to use, but I suppose it's a JSON file.Currently, wpDataTables accepts this, and only this, format of ... Sergej Fuchs Problem with ActivationClosed   Formidable Forms integration for wpDataTables   Updated December 4, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello SergejThank you for your purchase.Please note that you haven't purchased Formidable Forms from us - we don't make that plugin. You purchased the Formidable Forms integration for wpDa ... Louise Gabrielle Events starting or ending on a 15Closed   Amelia   Updated December 4, 2020 at 9:31am   4 Most recent comment from Aleksandar Vuković:Hello LouiseThanks for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dilek Employee Panel MistakeClosed   Amelia   Updated December 4, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello DilekThank you for your purchase, and thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll ... Francesco User Calendar IntegrationClosed   Amelia   Updated December 4, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello FrancescoUnfortunately, no.Employee can only be linked to one Google Calendar, and what you're looking for to achieve is not possible.