We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Antonio show employess frontendClosed   Amelia   Updated December 4, 2020 at 11:17pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Herminio Booking timeClosed   Amelia   Updated December 4, 2020 at 11:06pm   2 Most recent comment from [deleted]:Hello,Thank you for your purchase. Unfortunately, Amelia doesn't have the functionality to refund the purchase made through Stripe gateway. Amelia lets you connect your Stripe account, so you can ... Martin Grether clone or duplicate events – not possible?Closed   Amelia   Updated December 4, 2020 at 10:45pm   2 Most recent comment from [deleted]:Hello,I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. You can create recurring events, but at the moment there are no opt ... Jeremiah Bug discovered, Amelia Booking overwriting text body text shadowClosed   Amelia   Updated December 4, 2020 at 10:39pm   4 Most recent comment from Aleksandar Vuković:Not necessarily, JeremiahWe (and everyone else) tend to have our own CSS classes, so they are not in conflict with anything else; but that's kind of hard to accomplish, considering that all plugi ... Lee Shadle Frontend Customer Panel Showing Wrong TimeClosed   Amelia   Updated December 4, 2020 at 10:37pm   8 Most recent comment from Aleksandar Vuković:No worries, Lee.It could be some leftover cache, or cookie. Try clearing cache from the website and your browser, and see if that helps for the original customer.I'm just glad that it's work ... Sworup Amelia plugin not working properly.Closed   Amelia   Updated December 4, 2020 at 10:35pm   4 Most recent comment from [deleted]:Thanks for the update.May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have an account at wordpress.org and ... Rez Calendar view in employee panelClosed   Amelia   Updated December 4, 2020 at 10:03pm   2 Most recent comment from Aleksandar Vuković:Hello RezI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Bishop ​Zoom events not passing in Zoom join links.Closed   Amelia   Updated December 4, 2020 at 9:30pm   2 Most recent comment from Aleksandar Vuković:Hello BishopYou can't pass Zoom links to a customer like that.At the moment, you need to add %zoom_join_url_date% or %zoom_join_url_date_time% placeholder to "Event Booked" notification, so the Z ... Lukas Huggenberg Woocommerce sales pricesClosed   Amelia   Updated December 4, 2020 at 9:21pm   4 Most recent comment from [deleted]:Hi Lukas,You can submit your idea here:https://wpamelia.cnflx.io/boards/feature-requests Gaetano QuestionClosed   Amelia   Updated December 4, 2020 at 9:11pm   2 Most recent comment from Aleksandar Vuković:Hello GaetanoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Price can only change per employe ... Jose Fernandez SEOClosed Pre-purchase questions for wpDataTables   Updated December 4, 2020 at 8:52pm   2 Most recent comment from Aleksandar Vuković:Hello JoseThank you for reaching out to us.Only the data visible on the first page of the table will be visible to search engines. So, if you set the default rows displayed on a page to "10", only tho ... Michael LOCATIONS ONLY ON SEARCH VIEWClosed   Amelia   Updated December 4, 2020 at 8:22pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.You can use a shortcode for that as an option:[ameliacatalog location=1] if you want to show the services of one specific location with ID 1,I am afraid there is no sear ... Sean Prepaid "all you can eat" BookingsClosed Pre-purchase questions for Amelia   Updated December 4, 2020 at 7:00pm   2 Most recent comment from [deleted]:Hello Sean,Can you please submit your ideas here:https://wpamelia.cnflx.io/boards/feature-requests Mik Lifetime Licence Bug?Closed Pre-purchase questions for Amelia   Updated December 4, 2020 at 5:49pm   2 Most recent comment from Mik:You can close, I have found the solution in other Threads.  Alex Zoom IntegrationClosed   Amelia   Updated December 4, 2020 at 5:08pm   7 Most recent comment from [deleted]:Hello Dean Sauls,We increased the Zoom user limit in one of the previous versions to 300, so it should return 300 now, and if you need to increase this, you can change this limit in your database di ...