As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Farhan Missing Services ListClosed   Amelia   Updated December 22, 2020 at 10:50am   4 Most recent comment from Aleksandar Vuković:You're welcome, FarhanGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Oliver EventsClosed   Amelia   Updated December 22, 2020 at 10:43am   2 Most recent comment from [deleted]:Hi Oliver, Thank you for notifying us about this, we will change this as soon as possible. Actually, the apostrophe is not OK  in the shortcode , some text editors change it, and one of the variatio ... Danielle Thwaites importing clients from another programmeClosed   Amelia   Updated December 22, 2020 at 10:21am   3 Most recent comment from [deleted]:Hello Danielle,Glad to see you managed to find an answer to your question, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Laurence Scheduling the service not the employeeClosed   Amelia   Updated December 22, 2020 at 10:00am   3 Most recent comment from Aleksandar Vuković:Thanks for the update, LaurenceSorry for the late response, we have a lot of tickets coming in, so our response times are longer than usual.If you encounter any issues, please feel free to open a new ... Michael FATAL ERROR SINCE UPDATEClosed   Amelia   Updated December 22, 2020 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello MichaelI responded to the other ticket you created yesterday: https://tmsplugins.ticksy.com/ticket/2635218/Please take a look at it, and respond there. We have a lot of tickets coming in, and w ... Rohan Services in Employee PanelClosed Pre-purchase questions for Amelia   Updated December 22, 2020 at 9:29am   2 Most recent comment from Miloš Jovanović:Hi Karen,Thank you for your inquire.This is displaying if you enabled for employee to assign the services by himself in the Employee panel, so if you enable this option in the Amelia Settings-> Roles ... Rita To change Brand Amelia DashboardClosed Pre-purchase questions for Amelia   Updated December 22, 2020 at 9:23am   4 Most recent comment from Miloš Jovanović:Hi Jeff, I can not guarantee that it will work with the child theme since the files that needs to be changed are in our plugin directly. Dominik Dietrich Limit additional persons; view description on closed eventsClosed   Amelia   Updated December 21, 2020 at 5:42pm   2 Most recent comment from [deleted]:Hi Dominik,Thank you for your purchase. 1) There isn't a possibility to limi the number of persons someone will book for in Amelia with its current built-in features, unfortunately. You can c ... Martin Kourilehto Customizing the frontendClosed   Amelia   Updated December 21, 2020 at 2:52pm   6 Most recent comment from Aleksandar Vuković:Hello again MartinWhen I check your website I can see this:So, it looks like you were able to resolve this over the weekend? Alson Toh Unable to create table more than 9MBClosed   wpDataTables   Updated December 21, 2020 at 2:47pm   17 Most recent comment from Aleksandar Vuković:Hello again ArifIn that case, the only solution here is to raise the memory limit in the php.ini file on your server, to a bigger value, with which it will work fine with your files, because they are ... Martin Grether GDPRClosed   Amelia   Updated December 21, 2020 at 2:27pm   7 Most recent comment from [deleted]:Hello Martin, Yes, the events need to be added manually to the custom fields in Amelia. There isn't another way of adding custom fields to service or events rather than adding/choosing them on ... Louise Hide fields in checkoutClosed   Amelia   Updated December 21, 2020 at 2:19pm   2 Most recent comment from [deleted]:Hello Louse, From the newest version of Amelia, version 2.9.3, you can choose what information will be transferred to WooCommerce Cart about Amelia appointments. in Amelia -> Settings -> Payments bel ... Vivek dataTables through SQL QueryClosed   wpDataTables   Updated December 21, 2020 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello VivekThank you for your purchase.As indicated in our documentation, you cannot use variables ( @ ), stored procedures and nested queries in the plugin, but you can prepare a MySQL view (which ... Emanuele gravela table template creationClosed   wpDataTables   Updated December 21, 2020 at 1:11pm   2 Most recent comment from Aleksandar Vuković:Hello EmanueleThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Tables can only be created from ... Serkan Chart Average ValueClosed Pre-purchase questions for wpDataTables   Updated December 21, 2020 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello SerkanThank you for your interest in our plugin.The data you want to display in the chart needs to exist in the table. So, in order to see the average score, you will most likely need to create ...