We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

RAVINDER we're not able to connect notification & payment section. We need help regarding thatClosed   Amelia   Updated December 7, 2020 at 3:07pm   2 Most recent comment from [deleted]:Hello RAVINDER, Payment methods available in Amelia are PayPal and Stripe, and you can check out intructions on how to set them up in the plugin here, and there is a WooCommerce integration, if tha ... Chris Ford Booking time slotsClosed   Amelia   Updated December 7, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisCan you please provide me a URL to the booking form, so I can see which times? Or, can you send me a few screenshots explaining the issue? Ian Notification E-MailsClosed   Amelia   Updated December 7, 2020 at 2:35pm   2 Most recent comment from [deleted]:Hi Ian, Thank you for your purchase.  There is an option to remove spacing between paragraphs in the notifications, and for this you need to edit one table in your database . Please access your da ... George T Backing up settingsClosed   Amelia   Updated December 7, 2020 at 2:22pm   2 Most recent comment from Aleksandar Vuković:Hello GeorgeYou would need to transfer all 41 wp_amelia_ tables, and also a row from wp_options.When you access your database via PHPMyAdmin (or some other tool), access wp_options table: It is poss ... Sarah PayPall integration is not workingClosed   Amelia   Updated December 7, 2020 at 1:53pm   2 Most recent comment from [deleted]:Hi Sarah, Thank you for your purchase. Please check if the PayPal payment method is enabled in each service individually as well. When you edit/open the Service on the Services page go to the Setti ... jenny domingo customize design of email notificationsClosed   Amelia   Updated December 7, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hi Jenny, Apologies for replying a bit later, we don't work on weekends. Unfortunately, Amelia notifications don't support HTML, there is only the text editor options provided on the Ameli ... Alex Timeframe in the front-end customer panelClosed   Amelia   Updated December 7, 2020 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Glad to hear that worked good, AlexIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mik Custom FieldsClosed   Amelia   Updated December 7, 2020 at 12:47pm   3 Most recent comment from Aleksandar Vuković:Hello Mik and IanIf you're referring to Amelia's custom fields - they aren't linked to the customer, but to the appointment, and there is no way of linking the custom fields to a custo ... RAVINDER Login issueClosed   Amelia   Updated December 7, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your purchase.We don't know what your password is, so we couldn't test the log-in form on our website.We changed your password, though, and you should be able to log ... Michael popup cssClosed   Master-Detail Tables for wpDataTables   Updated December 7, 2020 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.Unfortunately, at the moment, we don't have any styling options for the modal. You would need to use some custom CSS for it.For example, to increase the ... Alice Deposits/ PaymentClosed   Amelia   Updated December 7, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello AliceThank you for your purchase.1. Well there is no built in feature for deposits, but there is a workaround. For example if your service cost $20 and if you want to set deposit of 20% to pay ... Jonathan Pak Custom notifications by service typesClosed   Amelia   Updated December 7, 2020 at 12:09pm   2 Most recent comment from [deleted]:Hi Jonathan,It is not possible to set up different notification per each service, but there's service, employee and customer specific placeholders that you can use in the notifications. Detailed ... Chad Notification settings email configurationClosed   Amelia   Updated December 7, 2020 at 11:59am   10 Most recent comment from Aleksandar Vuković:Thanks Chad.I can see that test emails work with PHP Mail:Using your SMTP credentials it fails with this error:message: "SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshoo ... robin Book a service only onceClosed   Amelia   Updated December 7, 2020 at 11:06am   3 Most recent comment from [deleted]:Hi Robin,I understand, but unfortunately we so not have a way to limit per customer per service. I note down this idea, but at the moment there's no way to achieve this. Mateo Zuluaga Custom funcionalitiesClosed Pre-purchase questions for Amelia   Updated December 7, 2020 at 10:58am   2 Most recent comment from Miloš Jovanović:Hi Mateo,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately the options below are not possible with the plugin built-in features at the moment.As for th ...