We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mateo Zuluaga Custom funcionalitiesClosed Pre-purchase questions for Amelia   Updated December 7, 2020 at 10:58am   2 Most recent comment from Miloš Jovanović:Hi Mateo,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately the options below are not possible with the plugin built-in features at the moment.As for th ... M&R Amelia employee - "email already exists" for new user, doesn't match any other user (WP or Amelia)Closed   Amelia   Updated December 7, 2020 at 10:44am   5 Most recent comment from Aleksandar Vuković:Hello KevinYou can disable "Check customers name for existing email when booking" in Amelia Settings/Roles/Customer, and you will not face these issues.Most likely, there is a space somewhere (in the ... Ilya How can I change priority for what employee?Closed   Amelia   Updated December 7, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello IlyaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Andrew Kenth High Charts Scatter Chart - Multiple CategoriesClosed   wpDataTables   Updated December 7, 2020 at 9:27am   4 Most recent comment from Aleksandar Vuković:Thanks for the explanation AndrewI don't know if that's possible.The string column in your table will be used for the X axis; and all other columns should be either integer or float.So, if ... Lukas Huggenberg payment method filteringClosed   Amelia   Updated December 7, 2020 at 9:13am   2 Most recent comment from [deleted]:Hi Lukas,Thank you for your inquiry.Thank you for this suggestion, I will forward it to our development team to see what we can do. In our plugin when payment is set to WooCommerce on the finance page ... Yuveer Ramchandani Large New Entry FormClosed Pre-purchase questions for wpDataTables   Updated December 7, 2020 at 9:05am   6 Most recent comment from Aleksandar Vuković:Hi again YuveerYou're assuming correctly - the integration add-on will not be able to do this.If you were to install the Gravity WPDB plugin, you would be able to create a simple wpDataTable usin ... silvar How add amelia booking to woocommerce checkout pageClosed   Amelia   Updated December 7, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:I'm sorry to disappoint you, Silvar, but no.That is - you can add Amelia's shortcode to the page where your WooCommerce checkout page is, but if the payment method in Amelia is WooCommerce, ... Victor WpAmelia in MultisitesClosed   Amelia   Updated December 6, 2020 at 8:16pm   2 Most recent comment from [deleted]:Hello,Thank you for your message.Amelia supports multisites, however, I am not entirely sure how are you going to use it with Ultimo. Rik Customer panelClosed   Amelia   Updated December 6, 2020 at 8:12pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Louise Gabrielle Make location invisibleClosed   Amelia   Updated December 6, 2020 at 7:28pm   4 Most recent comment from [deleted]:Hello,Yes, you can, you need to assign a custom field to an event: Phongsak Norkaewmongkhon Deposit paymentClosed   Amelia   Updated December 6, 2020 at 5:25pm   5 Most recent comment from [deleted]:Hello,After 30 days we dont have option to give a refund anymore (it's not possible technically) so it will not be possible to issue a refund.  Kevin Noonan Repeat customer no able to bookClosed   Amelia   Updated December 5, 2020 at 11:49pm   3 Most recent comment from [deleted]:Hello,Thanks for your message.Yes, this will cause that issue. Matteo hooksClosed   Amelia   Updated December 5, 2020 at 11:44pm   6 Most recent comment from [deleted]:Hello Matteo,Can you please elaborate a bit more, what is the use-case? Adrian Gonzalez Escalante QuestionsClosed Pre-purchase questions for Amelia   Updated December 5, 2020 at 7:02pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Josiah Recurring Events - Feature RequestClosed   Amelia   Updated December 4, 2020 at 11:18pm   2 Most recent comment from [deleted]:Hello Josiah, Thanks for your message. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests