We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

simon brooker Backend PaymentsClosed   Amelia   Updated December 16, 2020 at 4:08pm   2 Most recent comment from [deleted]:Hello Simon, The only payment option available for the back-end booking is the on-site option - so customers pay offline, when they come to appointments. There isn't a possibility of using the ... Marc Hammoud packages of servicesClosed   Amelia   Updated December 16, 2020 at 3:50pm   2 Most recent comment from [deleted]:Hello Marc, There isn't a possibility for Packages of services in Amelia with its current built-in features, unfortunately. But we are now working on this feature, so it will be implemented in� ... Leanne Bird OutlookClosed   Amelia   Updated December 16, 2020 at 2:00pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LeanneIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Clement goirand Critical errorClosed   Report Builder for wpDataTables   Updated December 16, 2020 at 1:30pm   12 Most recent comment from Aleksandar Vuković:You're welcome, ClementIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adrian Gonzalez Escalante CustomerPanel ERRORSClosed   Amelia   Updated December 16, 2020 at 1:26pm   7 Most recent comment from [deleted]:You are welcome, Adrian. Glad to see that, thank you for letting me know. There isn't a page where we have custom CSS, unfortunately. We can help out with some small changes like this one with ... Mike javascript error whenClosed   wpDataTables   Updated December 16, 2020 at 1:18pm   9 Most recent comment from Aleksandar Vuković:Hi MikeThat's the lite version of the plugin, not the full version. We don't have the full version hosted on wordpress.org, so you can't see the details of the full version. They are av ... Camila events list displayClosed   Amelia   Updated December 16, 2020 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello CamI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The plugin should display events starting from TODAY by default. ... Julie Bickford MS SQL Server QueryClosed   wpDataTables   Updated December 16, 2020 at 12:37pm   8 Most recent comment from Aleksandar Vuković:You're welcome Julie!Glad I could be of service. David Harrison Timezone changesClosed   Amelia   Updated December 16, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.That is correct, once you change your WordPress time zone, Amelia's times will change to.Also, the default database settings are GMT. That can be changed, b ... Andre Image size selector doesn't show when choosing an imageClosed   Amelia   Updated December 16, 2020 at 11:20am   2 Most recent comment from [deleted]:Hello Andre,Thanks for your message.Sorry, I can't open any of those links you shared. Guillaume Janelle Automated documentsClosed Pre-purchase questions for Amelia   Updated December 16, 2020 at 11:19am   4 Most recent comment from Aleksandar Vuković:Hello GuillaumeJust to expand a bit on Den's response here.1. Amelia doesn't have any subscriptions, so no one can create an account. Customers' accounts are created when they book an ... Norberto Riccitelli customer historyClosed Pre-purchase questions for Amelia   Updated December 16, 2020 at 10:39am   2 Most recent comment from Miloš Jovanović:HI Norberto,Thank you for your inquire.Does Amelia have a module where I can see the history of each clientUnfortunately no, the only thing that is visible in the Customers page is are some basic inf ... Chris Group booking optionsClosed Pre-purchase questions for Amelia   Updated December 16, 2020 at 9:25am   6 Most recent comment from [deleted]:Hi Craig Baldwin,This a public pre-purchase ticket of our other pre-purchase user.I see that you have one open ticket in Amelia section so please proceed with this there or open a new ticket private t ... martin unscheduled reservationClosed Pre-purchase questions for Amelia   Updated December 15, 2020 at 11:17pm   2 Most recent comment from [deleted]:Hello Marting,Thanks for your message.You can hide certain fields on the booking form and you can use appointments for that. Memet Native Zoom IntegrationClosed Pre-purchase questions for Amelia   Updated December 15, 2020 at 10:37pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.I am afraid you can only add a description for the event where you can add a link to your zoom conference.