We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mickna shortcodes / charts also working in backend?Closed Pre-purchase questions for wpDataTables   Updated December 16, 2020 at 11:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Michael superpolvorilla Problems with configuration of minimun time for bookingClosed   Amelia   Updated December 16, 2020 at 10:59pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Jose LuisI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elena Notification Emails not sendingClosed   Amelia   Updated December 16, 2020 at 10:51pm   7 Most recent comment from Aleksandar Vuković:Thanks Elena.Mike, if you need any assistance with this, please let us know. Ben Cornelisse AboutClosed   Amelia   Updated December 16, 2020 at 10:45pm   2 Most recent comment from Aleksandar Vuković:Hello BenThe option to add the appointment to the customer's calendar is included in the "Congratulations" screen, so I suppose removing the image is easiest.You can change it in ./wp-content/p ... Bojan Some questions about wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated December 16, 2020 at 10:39pm   2 Most recent comment from Aleksandar Vuković:Hello BojanThank you for your interest in our plugin.1. You can only export Highcharts into PNG, JPEG, PDF and SVG2. There's no way to hide tables depending on the user role, but you can post wpD ... Liam rabbitt Linking columns in searchClosed   wpDataTables   Updated December 16, 2020 at 10:13pm   2 Most recent comment from Aleksandar Vuković:Hello LiamI'm sorry but I don't understand what you mean. If you're using the Search function, the plugin will look through the entire table, so if you have "test" in 3 columns, in 3 r ... Sofie Vranckx Unable to adjust colors + doesn't look like the examples in front endClosed   Amelia   Updated December 16, 2020 at 10:11pm   2 Most recent comment from Aleksandar Vuković:Hello SofieThank you for your purchase.You either have SG Optimizer plugin installed, which is using "Combine CSS files" for front-end and is causing Amelia's styles not to be loaded; or there� ... Tedd ParametersClosed   wpDataTables   Updated December 16, 2020 at 10:08pm   7 Most recent comment from Aleksandar Vuković:You're welcome, TeddIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jeff Event listingsClosed   Amelia   Updated December 16, 2020 at 10:07pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Siggi back end Amelia Calendar view short codeClosed   Amelia   Updated December 16, 2020 at 9:52pm   2 Most recent comment from Aleksandar Vuković:Hello SiggiI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can take a look at this plugin, though: https://downloadfr ... Axel I would need an additional variableClosed Pre-purchase questions for wpDataTables   Updated December 16, 2020 at 8:41pm   5 Most recent comment from Aleksandar Vuković:You're welcome, AxelUnfortunately I haven't done anything like this in the past, otherwise I would've shared an example with you. Francis Date filteringClosed   wpDataTables   Updated December 16, 2020 at 8:40pm   2 Most recent comment from Aleksandar Vuković:Hello FrancisI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, and I hope it will be included i ... Joseph Purple Theme: <br> not acknowledgedClosed   wpDataTables   Updated December 16, 2020 at 8:30pm   8 Most recent comment from Aleksandar Vuković:You're welcome JosephIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Peter Employees randomlyClosed   Amelia   Updated December 16, 2020 at 6:38pm   4 Most recent comment from [deleted]:Hi Peter, I am afraid not at the moment, sorry. simon brooker Backend PaymentsClosed   Amelia   Updated December 16, 2020 at 4:08pm   2 Most recent comment from [deleted]:Hello Simon, The only payment option available for the back-end booking is the on-site option - so customers pay offline, when they come to appointments. There isn't a possibility of using the ...