We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicolas InformationsClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 2:32pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.You can setup services and categories in a full version only, sorry. Marcel Melis Frontend calendar view for eventsClosed   Amelia   Updated December 12, 2020 at 8:08am   5 Most recent comment from Heinz Robert:I really don’t understand it as there is such a beautiful calendar view in the backend!?It definitely would need some makeover as not all the info needs to be displayed in frontend, but it’s all t ... Mike S booking packagesClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 1:54am   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Alex Castaldi Infinite loadingClosed   Amelia   Updated December 12, 2020 at 1:17am   6 Most recent comment from [deleted]:Hi Alex,It works on our side. If it doesn't can you please share the link to a page where you have an issue? Jason import featureClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 12:57am   3 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. This will be added in the future releases. Marcin Appointment cancellation & WoocommerceClosed   Amelia   Updated December 12, 2020 at 12:56am   4 Most recent comment from [deleted]:Hello Marcin,Unfortunately, there is no such option available, sorry. matteo Information and installation of your pluginClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 12:47am   2 Most recent comment from [deleted]:Hello,Thanks for your message.Can you, once I have bought your package, also install it on my website?Technically, we can but we don't normally do that.It should be straightforward, so you can se ... Rohan Option to change the field names on Cart/CheckoutClosed Pre-purchase questions for Amelia   Updated December 11, 2020 at 8:32pm   5 Most recent comment from Rohan:That seems straight forward enough. Thank you! very helpful info. Please close ticket.  Stergios Pappos Cron JobsClosed   Amelia   Updated December 11, 2020 at 4:51pm   2 Most recent comment from [deleted]:Hello Stergios, Thank you for your purchase. If you are not familiar with setting up cron jobs on your website, our recommendation is for  you to use the plugin WP Crontrol for this purpose. Yo ... ;ajaskljasflkjasfj Once again the Zoom links are not workingClosed   Amelia   Updated December 11, 2020 at 4:20pm   2 Most recent comment from [deleted]:Hello there, Sorry about that, Ticksy is a platform that we use, it isn't our product, but we will forward the issue to be checked. Could you please tell me is this for all booking (for all eve ... Mike Weber Calendar Events + Booking InfoClosed   Amelia   Updated December 11, 2020 at 3:58pm   2 Most recent comment from [deleted]:Hi Mike, You can have information from the custom fields, or the other customers' and appointments' information in the email notifications by adding placeholders for that to the Message fie ... Jacek Poleszak Multiple bookingsClosed   Amelia   Updated December 11, 2020 at 3:52pm   2 Most recent comment from [deleted]:Hello Jacek, There isn't a possibility of booking multiple appointments at once in Amelia with its current built-in features, unfortunately, and it isn't possible to achieve that with usin ... Dennis Booking formClosed   Amelia   Updated December 11, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello DennisThank you for your purchase.This is a broken style:The form should not look like this. Do you have SG Optimizer plugin installed? If you do, please go to its front-end settings and disable ... Robyn Craig Event goes overnightClosed   Amelia   Updated December 11, 2020 at 11:27am   4 Most recent comment from [deleted]:Thanks for your feedback Robyn,If you could submit a feature request, that would be great. Nicole van Vondel Google calender not synchronisingClosed   Amelia   Updated December 11, 2020 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello NicoleThank you for your purchase.1. What you're describing should not be possible. If you're rescheduling appointments, the new times and/or dates should appear in the employee panel. ...