As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Alexander Ortmann 500 request errorClosed   Amelia   Updated December 31, 2020 at 12:37pm   3 Most recent comment from Aleksandar Vuković:Hello AlexanderThank you for your purchase.This tends to happen due to a Less conflict.Please go to Amelia/Customize, click on Reset, and then on Save. That should resolve the issue. Craig %customer_panel_url% placeholder not workingClosed   Amelia   Updated December 31, 2020 at 12:35pm   4 Most recent comment from Aleksandar Vuković:Hi again CraigThe placeholder is generated programmatically, so %customer_panel_url% is used for "Customer Panel Access" notification, which is used when users click on "Password Reset" - in this case ... Nikolaos Gkitsas Package ptiomsClosed Pre-purchase questions for Amelia   Updated December 31, 2020 at 12:32pm   8 Most recent comment from [deleted]:Hi Jason,We have just released an update with Packages feature and yes it is included in Pro and Developer licenses. It is possible to upgrade to the Pro version, but I need to explain to you the upgr ... Luis Gabriel Calendar and Services ManagementClosed Pre-purchase questions for Amelia   Updated December 31, 2020 at 11:43am   2 Most recent comment from [deleted]:Hi Luis Gabriel,Thank you for your interest in our plugin.I suppose that this is possible in our plugin, you just need to know few limitations regarding Google calendar synchronisation and appointment ... Leanne Bird Services not showingClosed   Amelia   Updated December 31, 2020 at 11:04am   10 Most recent comment from [deleted]:Hi Leanne, Glad to see that the issue is gone, thank you for letting me know!You are welcome Glad I could be of help. If you have any other questions or issues feel free to open a new ticket and we ... Josh Plaut email placeholdersClosed   Amelia   Updated December 31, 2020 at 9:17am   2 Most recent comment from [deleted]:Hello Josh Plaut, There isn't a placeholder for the appointment day in Amelia with its current features, unfortunately. You can suggest that as a feature request here, if you wish, so users ca ... Daisuke Sagano Can I limit appointments that showed on customer panelClosed   Amelia   Updated December 31, 2020 at 9:03am   4 Most recent comment from [deleted]:Glad to see the issue is gone, thank you for letting me know. You are welcome!If you have any other questions or issues feel free to open a new ticket and we will gladly help out. Paul Spalvieri cannot add servicesClosed   Amelia   Updated December 31, 2020 at 8:23am   2 Most recent comment from Aleksandar Vuković:Hi again PaulI just responded to your email, but I'll copy my response here as well:This usually happens if you booked an appointment from front-end while still logged into back-end as an adminis ... Richard Strong Customer AuthenticationClosed   Amelia   Updated December 31, 2020 at 7:56am   4 Most recent comment from Aleksandar Vuković:You're welcome, RichardGlad I could be of service. Siggi variable appointment timeClosed   Amelia   Updated December 31, 2020 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello SiggiThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Services you create in Amelia can o ... parv Credits systemClosed   Amelia   Updated December 30, 2020 at 5:16pm   4 Most recent comment from [deleted]:You are welcome. We can't say for sure unfortunately, it is still in testing phase so we can't tell how that will go. Days or weeks should be in question, but please don't take my wor ... Edouard modifying employee scheduleClosed   Amelia   Updated December 30, 2020 at 3:19pm   2 Most recent comment from [deleted]:Hello Edouard, Thank you for your purchase.  The employees' work hours are set on a weekly basis in Amelia, and there isn't a way of configuring them on some period of time per se. But you ... Sebastian Hernandez Rename "extra" to "add more áreas" "Closed   Amelia   Updated December 30, 2020 at 2:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome, SebastianI'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Barry McCarthy Styling a tableClosed   wpDataTables   Updated December 30, 2020 at 2:11pm   5 Most recent comment from Aleksandar Vuković:You're welcome, BarryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave highlight rowClosed   wpDataTables   Updated December 30, 2020 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hi again DaveTo have a row remain highlighted when it's clicked, the table needs to be editable. Non-editable tables don't have this feature, because there's nothing users can do with t ...