We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yves Maximum capacity per LocationClosed   Amelia   Updated December 15, 2020 at 11:00am   4 Most recent comment from Aleksandar Vuković:Hi again YvesWell, it comes to mind to add another employee (which would not be an actual person).That employee would work on a "Free access" service, that has a maximum capacity set to 7. So, people ... Liam rabbitt Search and speedClosed Pre-purchase questions for wpDataTables   Updated December 15, 2020 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello LiamThank you for your interest in our plugin.If I understood you correctly, you want the table to be hidden before someone searches through it or applies a filter?If that's true, you will ... Phil Corn job - RemindersClosed   Amelia   Updated December 15, 2020 at 10:17am   4 Most recent comment from Aleksandar Vuković:Hi again Phil, you're most welcome! Based on the response in the other ticket, I'd say this is resolved? If not, please let me know. Phil No Notifications after changing to SMTPClosed   Amelia   Updated December 15, 2020 at 10:17am   4 Most recent comment from Aleksandar Vuković:Good news, PhilThanks for letting me know. Phil Setting up AmeliaClosed   Amelia   Updated December 15, 2020 at 10:16am   6 Most recent comment from Aleksandar Vuković:Sorry for the delay, Phil.I'm going to take a look at those tickets right away. Jerome Lacroix Form editingClosed   wpDataTables   Updated December 15, 2020 at 10:03am   2 Most recent comment from Aleksandar Vuković:Hello JeromeIf you have the CSS code you're able to achieve this with, you can add it in wpDataTables settings/Custom JS and CSS/Custom CSS field.I can help you with this, but can you please ta ... Bram Vanthournout User rightsClosed   Amelia   Updated December 15, 2020 at 9:14am   6 Most recent comment from [deleted]:Hi Laurent, But that still isn't an Amelia role, and the plugin doesn't recognize it as such, so it doesn't give permissions to it - since it isn't an Amelia role it can't ac ... Mike CHART NOT SHOWINGClosed   wpDataTables   Updated December 15, 2020 at 8:24am   2 Most recent comment from Aleksandar Vuković:Hello MikeThank you for your purchase.I'm sorry, but I can't replicate the issue on your website (see attached screen recording). It's working fine no matter how many times I refresh t ... Pascal DUMAS consultation timeClosed   Amelia   Updated December 14, 2020 at 9:01pm   3 Most recent comment from Aleksandar Vuković:Thank you for letting us know the issue is resolved PascalIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Susanna Townsend LicencesClosed   Amelia   Updated December 14, 2020 at 6:36pm   2 Most recent comment from [deleted]:Hello,Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin. You can find all the information there. Tara domain changeClosed   Amelia   Updated December 14, 2020 at 5:24pm   4 Most recent comment from [deleted]:You are welcome, Tara. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Shambavi Jayaramaiah Turn off Choice of employee in booking formClosed   Amelia   Updated December 14, 2020 at 5:23pm   4 Most recent comment from [deleted]:You are welcome. Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Jessica installationClosed   Amelia   Updated December 14, 2020 at 4:27pm   3 Most recent comment from Jessica:Thank you! Now it worked.  Rafal Connect Employees' Google calendars remotelyClosed   Amelia   Updated December 14, 2020 at 2:10pm   8 Most recent comment from Aleksandar Vuković:I can imagineThanks for your patience, I hope it will be included soon, although I can't make any promises. Greg Siegele WooCommerce needed?Closed   Amelia   Updated December 14, 2020 at 2:02pm   4 Most recent comment from Aleksandar Vuković:I'm not sure that you would be able to include tickets with this.You can create an event, which has max capacity set to 30, and 30 people will be able to book it, but it won't have any ticke ...