We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

adel integration with mobile appClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 12:07pm   2 Most recent comment from Miloš Jovanović:HI adel,Thank you for your inquire.Unfortunately we do not have mobile app for our plugin , but our plugin is fully responsive on any device.You can check that on our demo sites https://wpamelia.com ... Toni Recurring AppointmentsClosed   Amelia   Updated December 17, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Toni,Thank you for your purchase. You can read about recurring appointments - how to set them up and their options here. There isn't a time limit that you can set for the recurring appoint ... Markus Changed Domain - Amelia not workingClosed   Amelia   Updated December 17, 2020 at 11:53am   22 Most recent comment from [deleted]:Thank you, glad I could be of help You are welcome!Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Jonathan Knight Amelia CustomizationClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 11:28am   2 Most recent comment from Miloš Jovanović:Hi Jonathan Knight,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin does not have this option even with just hours and without credits for those hours.So based on your ... Luis Shortcodes and CheckoutClosed   Amelia   Updated December 17, 2020 at 10:45am   6 Most recent comment from [deleted]:Hi Luis, There is probably some conflict with some plugin/theme or some setting on your website, as it can't happen by default in Amelia - it is the same whether a user is logged in or logged ou ... Spencer booking help with AmeliaClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 10:40am   2 Most recent comment from [deleted]:Hi Spencer,Thank you for your interest in our plugin.In our plugin it is possible to show categories on the front end only if you use our Catalog shortcode, you can try it on our demo site here.Our pl ... Ron multiple day classesClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Ron,Thank you for your inquire.Unfortunately our plugin does not have the option to book multiple day at once at the moment.Each day mus be booked separately. Paul Masterson Combine servicesClosed   Amelia   Updated December 17, 2020 at 10:02am   4 Most recent comment from [deleted]:You are welcome, Paul. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  michael brians Gravity form addonClosed Pre-purchase questions for wpDataTables   Updated December 17, 2020 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your interest in our plugin.Gravity Forms integration add-on is working with wpDataTables plugin and the core Gravity Forms plugin. However, integration with other Gravity F ... Amanda shortcode not pulling throughClosed   Amelia   Updated December 17, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello AmandaPlease go to your Employee's profile and you'll probably see other services added to his Working Hours.If you have working hours for the employee defined by services, you will ne ... Celine Sierra Daily Duration appointementsClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 8:58am   4 Most recent comment from [deleted]:Hi Ron,This is possible only with events, it is not possible with appointments.You can create an event every week on specific days and the customers will be able to book those events.Take a look at ... Jeanne Amelia BookingClosed   Amelia   Updated December 17, 2020 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello JeanneAmelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, ple ... Shon Ellerton Line breaks not occuring in tablesClosed   wpDataTables   Updated December 17, 2020 at 7:33am   6 Most recent comment from Aleksandar Vuković:Thanks for sharing that, Shon, I'm sure it will come in handy for others! I'll forward it to our developers, and I hope it will be added to the FAQ section. Rylan Urban Creating a ChartClosed   wpDataTables   Updated December 17, 2020 at 6:49am   4 Most recent comment from Aleksandar Vuković:You're welcome, RylanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pascal DUMAS i haven t the customer name in report stripeClosed   Amelia   Updated December 17, 2020 at 1:30am   7 Most recent comment from [deleted]:Hello,Yes, the update won't impact your website/information.