We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maarten Versteegh Admin book appointment during leaveClosed   Amelia   Updated December 18, 2020 at 10:40am   2 Most recent comment from [deleted]:Hello Maarten,  There isn't a possibility to book appointments outside of the employees' work hours in Amelia for anyone, unfortunately. Appointments can be booked only in the employees ... Ellis Simons PrintingClosed   Amelia   Updated December 18, 2020 at 10:33am   2 Most recent comment from [deleted]:Hello Ellis Simons, Thank you for your purchase. There isn't a printing option in Amelia, unfortunately, but you can export appointments in a CSV file, on the Amelia -> Appointments page. You c ... Dennis Butts Limit table data visibilityClosed Pre-purchase questions for wpDataTables   Updated December 18, 2020 at 10:17am   3 Most recent comment from Aleksandar Vuković:Hello DennisUsing that feature you will not be able to do this, but you can use the table's MySQL table name for editing, and create an SQL query based table.So, when you go to the Editing tab, c ... franklin passing variables and conditional logic in ameliaClosed Pre-purchase questions for Amelia   Updated December 18, 2020 at 10:09am   5 Most recent comment from Miloš Jovanović:Hi franklin,Thank you for your explanation.Sorry to disappoint you but unfortunately in this case our plugin will not do the trick here, since we do not have option like this "I am part of group 2  ... Paul Spalvieri customer cannot book appointmentsClosed   Amelia   Updated December 18, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello PaulSorry for the late response!I believe this issue has been resolved through our email correspondence, right? [email protected] Put the licence wpdatatables in WordpressClosed   wpDataTables   Updated December 18, 2020 at 9:41am   2 Most recent comment from Aleksandar Vuković:Hello CarlosThank you for your purchase.I'm sorry, but I don't quite understand what you're trying to achieve.You can add your purchase code in wpDataTables settings/Activation; but tha ... Mike Manual/Resend Customer NotificationClosed   Amelia   Updated December 18, 2020 at 9:39am   7 Most recent comment from Aleksandar Vuković:Hello Mike and JohnThank you very much for sharing this workaround with us!I've saved it for future reference, as I'm sure it'll come in handy. mary martin table dropdown selections stopped workingClosed   wpDataTables   Updated December 18, 2020 at 9:31am   4 Most recent comment from Aleksandar Vuković:Hello MarySorry for the late response.I'm glad to hear you were able to locate the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Tara Buy Gift VouchersClosed Pre-purchase questions for Amelia   Updated December 18, 2020 at 8:24am   4 Most recent comment from Aleksandar Vuković:We're sorry for the inconvenience, JoãoIt's a good suggestion, so can we ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are ... Duforest How work exactly Google calendar 2 way sync, what is possible to do and how ?Closed   Amelia   Updated December 18, 2020 at 7:51am   6 Most recent comment from Aleksandar Vuković:Hello DuforestWe've initiated a refund request, and you will be refunded in 5 - 7 business days.Just to clarify:Amelia doesn't yet have a full 2-way synchronization. Appointments created in ... Cassie Okenka Email notificationsClosed   Amelia   Updated December 18, 2020 at 7:32am   3 Most recent comment from Aleksandar Vuković:Hello CassieThank you for your purchase, and sorry for the late response.Whenever an appointment is rescheduled, and email notification will be sent to the customer and/or employee if you enabled that ... Gustavo Leal Synchronize with several google calendars at the same time.Closed Pre-purchase questions for Amelia   Updated December 17, 2020 at 9:07pm   2 Most recent comment from [deleted]:Hi Gustavo Leal,Thank you for your interest in our plugin.At the moment one employee can be connected to only one Google Calendar, so if these four calendars are all of one employee this will not be p ... Amin Talab Event ReminderClosed   Amelia   Updated December 17, 2020 at 6:04pm   8 Most recent comment from Aleksandar Vuković:You're welcome, AminIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. paula no se carga el calendario en productosClosed   Amelia   Updated December 17, 2020 at 4:31pm   2 Most recent comment from [deleted]:Hello Paula, Thank you for your purchase. Could you please write your tickets in English as we are afraid something will get lost in translation, and we won't be able to help out properly? Tha ... Janis Angele settings category and servicesClosed   Amelia   Updated December 17, 2020 at 2:06pm   2 Most recent comment from Aleksandar Vuković:Hello JanisThank you for your purchase.I suppose you booked an appointment while logged into your administrator account. If you did that, your admin account was linked to a customer, and that caused t ...