Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
I can't seem to update this plugin - when I click on update I get this error:
Update failed: No plugin specified.
I tried to get to the store but I can't seem to login, and when I tried to download from my original purchase link I get the link has expired.
Please help.
Thanks and happy new year!
Hello Heather
Happy new year to you as well!
I can't say why this error occurred, but it can happen if wpDataTables is not updated to the latest version, if there are some issues with the purchase code in the database, etc.
Can you please update the plugin manually, via FTP?
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload the previously downloaded wpdatatables folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables Plugin, and then activate it again.
7.) Clear server and browser cache
I can see that both licenses (wpDataTables and Master-Detail) are active, so you should be able to log into our store with your email address: [email protected]
If you can't access the store, please click on "Reset Password", and you'll be emailed the reset link, so you can download the plugin from there.
Kind Regards,
Aleksandar Vuković
[email protected]
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