We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JOE WAGNER PayPal IntegrationClosed   Amelia   Updated February 1, 2021 at 12:12pm   4 Most recent comment from Aleksandar Vuković:Hello again Joe.No, I mean access the Service, then when it opens up go to Settings/Payments:So, when you access Amelia/Services; click on the service and navigate to the Settings tab. In there check ... Keith Mallard Purchased Gravity Form integrationClosed   wpDataTables   Updated February 1, 2021 at 11:15am   6 Most recent comment from Aleksandar Vuković:Hello again KeithWith the Gravity Forms integration add-on, you can't achieve this, because it can only create one table at a time, so linking between tables is not possible with this add-on.If y ... Sandra Karner GDPRClosed   Amelia   Updated February 1, 2021 at 11:14am   2 Most recent comment from [deleted]:Hello Sandra, Apologies for replying a bit later, we don't work on weekends.We don't have such documentation, unfortunately. We don't save any data on our side from your website, ever ... christian Selection of several services in a single reservationClosed   Amelia   Updated February 1, 2021 at 11:10am   2 Most recent comment from [deleted]:Hi Christian, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.There isn't such possibility in Amelia with its current features, unfortunately, ... Gerdy availability doesn't showClosed   Amelia   Updated February 1, 2021 at 10:50am   4 Most recent comment from Aleksandar Vuković:You're welcome, GerdyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hassan Afhakama I need words to be translated to GermanClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Hassan,Thank you for your inquire. If you are using the full version of the plugin may I suggest opening ticket in Amelia category and our agents will help you out. This category is for the pre-pu ... Daniel Bridge Calender "Current Day" blends inClosed   Amelia   Updated February 1, 2021 at 10:13am   2 Most recent comment from [deleted]:Hi, Daniel!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia!As far as I understand, you want the date to be highlighted as it is on our demo site. For t ... Vicky Hope SuggestionClosed   Amelia   Updated February 1, 2021 at 10:09am   3 Most recent comment from Vicky Hope:Done! Thank you. Denis Berkovich Source CodeClosed   Amelia   Updated February 1, 2021 at 9:58am   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear you won't be using the plugin after purchase, DenisWe don't have white-label at the moment, so I cannot send you the source code of the full version of the plugin. I ... Dean Sauls Users having issues logging in to register for eventClosed   Amelia   Updated February 1, 2021 at 9:41am   2 Most recent comment from [deleted]:Hello Dean Sauls, Apologies for replying a bit later, we don't work on weekends. You should disable the option Check customer's name for existing email when booking in Amelia -> Settings - ... MJ Marketing Plugin not working in its basic capabilityClosed   wpDataTables   Updated February 1, 2021 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello MJFrom your screenshots, I can see that you can't see the table in the preview mode in Elementor. What happens when you save the page, and take a look at it directly?wpDataTables is a WYSI ... GAreth VAT receiptsClosed   Amelia   Updated February 1, 2021 at 9:38am   2 Most recent comment from [deleted]:Hi Gareth,Apologies for replying a bit later, we don't work on weekends.There isn't a possibility of adding VAT to prices in Amelia with its current built-in features, unfortunately. You can ... Vivien Feld How to sort the PackagesClosed   Amelia   Updated February 1, 2021 at 9:34am   2 Most recent comment from [deleted]:Hello Vivien,Apologies for replying a bit later, we don't work on weekends.The sorting of services/packages in the back-end doesn't apply to the front-end , unfortunately. There isn't ... Pippa Subscription CancellationClosed   Amelia   Updated February 1, 2021 at 9:33am   2 Most recent comment from [deleted]:Hi Pippa, Apologies for replying a bit later, we don't work on weekends. If you cancel your subscription you won't loose any data nor settings in Amelia, in this case you won't receiv ... Taewoo No Regarding TimezoneClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 9:26am   4 Most recent comment from [deleted]:Hi Karen,Yes, we have it in a plan for Q2 this year, we will inform you here when we release it.