We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sandra atkinson scheduleClosed   Amelia   Updated January 29, 2021 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello SandraThank you for your purchase.Unfortunately, there's no way to add a rotating schedule in Amelia at the moment. The only solution would be to configure your working hours through Specia ... Rohan Associate a location to specific employee?Closed Pre-purchase questions for Amelia   Updated January 29, 2021 at 10:32am   2 Most recent comment from [deleted]:Hi again, Karen!Unfortunately, at the moment it's not possible in Amelia.You can only disable the working hours tab for Employees or show all locations, there isn’t an option to show the workin ... Jo appointmentsClosed Pre-purchase questions for Amelia   Updated January 29, 2021 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Jo,Thank you for your inquire.Yes, you can set how many days in advance the time slots for booking will be displayed in the calendar. Jonathan Glass Crating a chartClosed   wpDataTables   Updated January 29, 2021 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello JonathanThank you for your purchase.Each chart in our documentation mentions that one string or date column supported, and that goes for all charts.Meaning you cannot add more than one string-t ... John Slota Clickable Bar ChartClosed Pre-purchase questions for wpDataTables   Updated January 29, 2021 at 9:16am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your interest in wpDataTables, but unfortunately something like this is not possible with the plugin's built-in features.You would need to include custom solutions with w ... Ralph von Minden Booking functionalityClosed   Amelia   Updated January 29, 2021 at 9:12am   2 Most recent comment from [deleted]:Hi Ralph, I assume you would count all of these as employees - if that is correct then they would need to be booked separately - as there isn't a possibility of booking one appointment with two ... Niall Horgan Database maintenanceClosed   Amelia   Updated January 29, 2021 at 8:52am   6 Most recent comment from Aleksandar Vuković:You're welcome, NiallGlad I could be of service. Ben Lochard Dynamic Table HeaderClosed   wpDataTables   Updated January 29, 2021 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello BenThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It maybe can be done with some custom ... Nigel Sanders Adding Address FieldClosed   Amelia   Updated January 29, 2021 at 8:49am   4 Most recent comment from [deleted]:You are welcome, Nigel.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. superpolvorilla front end en version movilClosed   Amelia   Updated January 29, 2021 at 8:22am   12 Most recent comment from Aleksandar Vuković:Hello again José LuisThis will definitely be overridden with the update, because you're adding the script to the file in Amelia's folder. The whole ameliabooking folder will be replaced wit ... ZEPENG WU HighCharts and Google ChartsClosed   wpDataTables   Updated January 29, 2021 at 7:42am   2 Most recent comment from Aleksandar Vuković:Hello ZEPENGThank you for your purchase.Charts are being pulled from their API's, so an internet connection is mandatory here.If you want to use them without the internet connection, you can chan ... Erik Customize calendar, states colorsClosed Pre-purchase questions for Amelia   Updated January 28, 2021 at 6:21pm   2 Most recent comment from [deleted]:Hello, Erik!Thank you for your interest in Amelia.1. Can I customize the front of the calendar so that the calendar appears directly and then the first and last name fields? - If you want to hide some ... Maysam Pre-purchase questionClosed Pre-purchase questions for Amelia   Updated January 28, 2021 at 5:48pm   4 Most recent comment from [deleted]:Maysam,You're welcome. Glad to be of service.It probably can be done with some custom work, but our developers are very busy at the moment, so they won't be having the time for custom work i ... Hugo Jose Carotti Aubel Consulta PluginClosed   Amelia   Updated January 28, 2021 at 5:05pm   2 Most recent comment from [deleted]:Hello Hugo Jose, This can be probably done only with adding custom CSS. Please try adding this format HTML to the page where you have Amelia : #am-catalog > div:nth-child(1) > div.el-row > div > d ... Soumya Samanta Events in AmeliaClosed Pre-purchase questions for Amelia   Updated January 28, 2021 at 4:33pm   4 Most recent comment from Miloš Jovanović:Hi Soumya,I understand you completely.Have a great day and stay safe!