We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Susan Foppe Duration settingClosed   Amelia   Updated February 1, 2021 at 6:27pm   3 Most recent comment from [deleted]:Hi, Susan!Sorry for the delayed response, we don't work on weekends.Glad to know you fixed it!Anyways, if you have any other questions, please contact us. Wolfgang Hack icalClosed   Amelia   Updated February 1, 2021 at 4:13pm   2 Most recent comment from [deleted]:Hello Wolfgang,  Thank you for your purchase.  There isn't a possibility of attaching iCal file to the notifications, only the ics file could be added. Please vote for this feature request her ... Susan Foppe Using locations for ServicesClosed   Amelia   Updated February 1, 2021 at 3:50pm   2 Most recent comment from [deleted]:Hi Susan, Locations are assigned to employees in Amelia, not services. So, both services and locations are assigned to employees, and you can assign different locations to one employee but only at di ... Victor Redirect URL After cancelClosed   Amelia   Updated February 1, 2021 at 3:39pm   2 Most recent comment from [deleted]:Hi Victor, There are fields where you can provide the URLs of the pages where the customers would be taken for both successful and unsuccessful cancellation, and you will find these fields in Amelia ... Juan Corbalán Bernabé add empleoyer is allways in please waitClosed   Amelia   Updated February 1, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hello Juan Corbalán Bernabé, Thank you for your purchase. It could be that the plugin wasn't installed successfully, could you please update it by following the bellow instructions and if that ... Márcio Cristiano Bento Translate custom fields and services namesClosed   Amelia   Updated February 1, 2021 at 2:58pm   4 Most recent comment from Aleksandar Vuković:I'm not sure how that add-on works, Márcio.The customer that mentioned this didn't go into depth about how it is used. She did say that she couldn't translate buttons and placeholders ... Frode Email notification not deliveredClosed   Amelia   Updated February 1, 2021 at 2:08pm   4 Most recent comment from [deleted]:Hi again, Frode!Glad you figured it out. Thank you so much for your feedback! I'll forward this info to our developers.Best Regards. David Johnson Setting Up EventsClosed   Amelia   Updated February 1, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi David,Thank you for  your purchase and apologies for replying a bit later, we don't work on weekends.Glad to see you like Amelia !If you create a recurring event in Amelia each event created ... Wild Olive Company multiple servicesClosed   Amelia   Updated February 1, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hello there, Apologies for replying a bit later, we don't work on weekends.There isn't a possibility of booking multiple time slots at once with the regular service booking, unfortunately. ... Daniel Bridge Calender IssueClosed   Amelia   Updated February 1, 2021 at 1:19pm   2 Most recent comment from [deleted]:Hello Daniel, Apologies for replying a bit later, we don't work on weekends. There isn't a possibility of skipping that step with Amelia's current built-in features, unfortunately. We ... Sylvain General settings : minimum time required before a reservationClosed   Amelia   Updated February 1, 2021 at 1:04pm   3 Most recent comment from Aleksandar Vuković:Hello SylvainCan you please access the Service which is available for booking within the defined time that should not be booked?Then, when you access the service, go to Settings tab, and in there chec ... Gerrit van Maarleveld Amelia dissapearedClosed   Amelia   Updated February 1, 2021 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Thanks, GerritWe're aware of the issue with LMS plugins. The issue with those plugins, however, is resolved by deactivating "Use already loaded vue" slider in Amelia/Customize section.If that doe ... Alex Cozma What is 1 domain?Closed Pre-purchase questions for wpDataTables   Updated February 1, 2021 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello AlexThe Basic license is linked to one domain, and an unlimited number of subdomains. Regardless if this is a multi-site environment or not, if you have multiple subdomains under the same domain ... Crispino Santamaria Mobile displayClosed   Amelia   Updated February 1, 2021 at 12:13pm   4 Most recent comment from [deleted]:You are welcome, Crispino. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Media Pons Color and Font changes on Customize page not working!Closed   Amelia   Updated February 1, 2021 at 12:12pm   3 Most recent comment from [deleted]:Hello Media Pons, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. For some reason it looks like the Amelia CSS is not created in the installation pr ...