We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Holly N Seating CapacityClosed Pre-purchase questions for Amelia   Updated January 28, 2021 at 4:21pm   7 Most recent comment from [deleted]:Hello, Holly!Thank you for your words, I'm flatteredWe are glad to know you have chosen Amelia. Hope it will match all your expectations (and maybe even will surprise you in a good way).If you ha ... Denise Parris WP Users LinkingClosed   Amelia   Updated January 28, 2021 at 4:09pm   2 Most recent comment from [deleted]:Hello Denise, Thank you for your purchase. You can connect Amelia employees to WordPress users only if they have Amelia Employee role in your WP Users (roles), and the same applies to customers - th ... Laurent Dani Problem with the last appointment when recurring bookingClosed   Amelia   Updated January 28, 2021 at 3:44pm   6 Most recent comment from [deleted]:Hello Laurent,Unfortunately, this couldn't be added to the last update, as it was planned already and the developers couldn't finish fixing this as well. Sorry about that, it will be fixed i ... Vivien Feld Service in two categoriesClosed   Amelia   Updated January 28, 2021 at 3:05pm   4 Most recent comment from [deleted]:You are welcome, Vivien. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Shai Shmuel ZOOM Integration issuesClosed   Amelia   Updated January 28, 2021 at 2:00pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ShaiGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Astrid Grammen Endless confirmation timeClosed   Amelia   Updated January 28, 2021 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello AstridThank you for your purchase.This usually happens if you add incorrect Google reCAPTCHA credentials in Amelia's General settings.Can you please remove them, and see if the issue is res ... Andrew Hill ZoomClosed Pre-purchase questions for Amelia   Updated January 28, 2021 at 1:11pm   4 Most recent comment from [deleted]:Hello, Andrew!Thank you for the clarification.If it's a group appointment, all Customers will receive the same Zoom join link and Employee will receive a different Zoom Host link. If it's an ... Daniel Bridge Calendar Font Size Very SmallClosed   Amelia   Updated January 28, 2021 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello DanielI would need to take a look at your form, to find the correct CSS selector we can use to increase the size of the font.To overwrite font from our plugin you can use this CSS. .amelia-app ... Adrian Gonzalez Escalante ShortCode failingClosed   Amelia   Updated January 28, 2021 at 1:04pm   9 Most recent comment from [deleted]:Hello Adrian, Thank you. We haven't changed anything on your website so far, I forwarded this to one of our developers as I couldn't reproduce the issue on our end and if there is some is ... SMART getting ajax errorClosed   wpDataTables   Updated January 28, 2021 at 12:55pm   5 Most recent comment from Aleksandar Vuković:You're welcome.Glad I could be of assistance. İbrahim Etem ŞANLIER How long will comission feature be active?Closed   Amelia   Updated January 28, 2021 at 12:44pm   4 Most recent comment from Aleksandar Vuković:I see, İbrahimI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thanks for voting for this feature to be developed in the ... Jalal Atsak Place Holder ImageClosed   wpDataTables   Updated January 28, 2021 at 12:36pm   2 Most recent comment from Aleksandar Vuković:Hello JalalThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The plugin doesn't have any fu ... Marek Prokopowicz Adding custom field in event registrationClosed   Amelia   Updated January 28, 2021 at 12:26pm   3 Most recent comment from Aleksandar Vuković:Hello MarekThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Melvin Brea Password ResetClosed   Amelia   Updated January 28, 2021 at 12:25pm   13 Most recent comment from Aleksandar Vuković:Hi again MelvinHere's the thing:1. The %customer_panel_url% placeholder, if used in Appointment Pending or Appointment Approved email notification sends you to the log-in page of the panel.2. Tha ... Satyen Kumar Maladahiyar Queries on frontend management by customer and employeeClosed Pre-purchase questions for Amelia   Updated January 28, 2021 at 11:04am   2 Most recent comment from [deleted]:Hi, Satyen!Thank you for your interest in Amelia.1. Amelia does not have a feature to show a detailed Employee profile, but if you make a page/pages with Employees' profiles, you can just add a c ...