As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Germaine Muller Use editing their own data but seeing all dataClosed   wpDataTables   Updated February 11, 2021 at 8:24am   6 Most recent comment from Aleksandar Vuković:Hi JerimeUnfortunately, not yet.At the moment, editing can only be enabled for the entire table, so if they can see all data, they can edit all data.If this was an easy task, it would've been add ... Noelle Leahy Calendar not showingClosed   Amelia   Updated February 10, 2021 at 10:36pm   6 Most recent comment from [deleted]:Noelle,That's awesome! Thank you for letting me know. Hope everything will work flawlessly from now on.But if it doesn't, we are here to helpBest Regards. Noelle Leahy Category Shortcode not showing 2 new servicesClosed   Amelia   Updated February 10, 2021 at 9:29pm   5 Most recent comment from [deleted]:Hi, Noelle!I'm happy to know it worked.Please feel free to contact us if you have any other questions.Best Regards. One Blue Studio request failed with status code 500Closed   Amelia   Updated February 10, 2021 at 5:12pm   2 Most recent comment from Aleksandar Vuković:Hello One Blue StudioYou've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. That should correct the behavior Laura A Fennell Can I upgrade to Pro?Closed   Amelia   Updated February 10, 2021 at 4:20pm   2 Most recent comment from [deleted]:Hello Laura, I see this is a duplicate ticket, and my colleague responded in the other ticket you opened regarding this matter so please check it out and you can proceed with the upgrade there. Than ... Enrico Question about multiplication of prices for bookingsClosed   Amelia   Updated February 10, 2021 at 3:29pm   2 Most recent comment from [deleted]:Hello dear Enrico!Thank you for your inquiry.I'm afraid it's not possible with Amelia's built-in features. But maybe you can use a workaround and reduce prices by using Coupons (please ... Michael Rieder Callback for ChartsClosed Pre-purchase questions for wpDataTables   Updated February 10, 2021 at 3:18pm   5 Most recent comment from Aleksandar Vuković:I'm glad to hear that, JoaoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Will Hearn Payment Presale QuestionClosed Pre-purchase questions for Amelia   Updated February 10, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi Will,Thank you for the kind inquiry.Amelia itself does not have an option of "holding" this type of information. However, as we are integrated with WooCommerce, you can check with their support if ... Malcolm Zeger Chart Series Dropdown SelectionClosed   wpDataTables   Updated February 10, 2021 at 2:37pm   2 Most recent comment from [deleted]:Hi MalcolmThank you for reaching out to us. Currently our charts do not support drop down selections but as a workaround you can use our Charts data filtering option, this will enable you to filter t ... Rodrigo de la Fuente Márquez Choose dates on events - UserClosed Pre-purchase questions for Amelia   Updated February 10, 2021 at 2:36pm   4 Most recent comment from [deleted]:Thank you for the example!We will then have 4 separate weekly events (if you plan for these tours to repeat every week). Here is a "step by step" to make the process easier:- Go to create a New Event ... Martin Hordijk Recurring CouponsClosed   Amelia   Updated February 10, 2021 at 1:20pm   4 Most recent comment from Aleksandar Vuković:That's one of the licenses we are selling.It includes all features of Basic + Packages feature. It can also be used on 3 domains, where Basic can only be used on 1 domain. You can see the pricing ... Florian Extra services notificationClosed   Amelia   Updated February 10, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Florian!Thank you for your inquiry.Unfortunately, at the moment, we have a bug with Extras in email notifications, so they can't be added in there, but it will be fixed in our next update. So ... Emanuele Remote DB connectionClosed   wpDataTables   Updated February 10, 2021 at 12:14pm   9 Most recent comment from Aleksandar Vuković:Thanks for the assistance, EmanueleTim, if you don't know how to install the drivers on Apache, please reach out to your hosting provider. You can take a look at Microsoft's documentation ... Julia Steinhauser Integrate Amelia Tools into Front End ProfilesClosed   Amelia   Updated February 10, 2021 at 12:07pm   4 Most recent comment from [deleted]:Hi, Julia!Sorry for this misunderstanding.I replied to the other ticket you opened, so I won't duplicate the same information here.If you have any other questions, please let us know. Michael portalClosed   Amelia   Updated February 10, 2021 at 12:00pm   7 Most recent comment from [deleted]:Hi, Michael! I saw my colleague posted that SiteGround requires authentication under the other ticket on the same issue. There were no further responses from you yet. Please check it so we can procee ...