As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Ariel Due I recently purchased the Powerful Filters plugins and have enabled Cascade Filtering, but it doesn't seem to be working properly.Closed   wpDataTables   Updated March 8, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi Ariel Thank you for reaching out to us. Cascade filtering enables narrowing down the number of options available in each next filter by selecting from a previous one. You can set the filtering opti ... DoctorZoidberg How to translate all strings?Closed   Amelia   Updated March 8, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi,thank you for reaching out to us!Would you try translating with POEDIT or Loco Translate as you can do so with them easily? I suggest installing Loco Translate, since it's within WordPress a ... Dan Booking Calendar View cannot workClosed   Amelia   Updated March 8, 2021 at 2:09pm   2 Most recent comment from Miloš Jovanović:HI Dan,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effici ... DoctorZoidberg TranslationClosed   Amelia   Updated March 8, 2021 at 1:56pm   4 Most recent comment from Aleksandar Vuković:Hello againFiles found in .po files of a language are both for front-end and back-end. Service and Employee are strings that can be overwritten if you have Labels settings enabled in Amelia Settings. ... Tim Css styles not loading and color customization problemsClosed   Amelia   Updated March 8, 2021 at 1:36pm   7 Most recent comment from Tim:Great, thanks! Grant Holmes Pro Version questionsClosed Pre-purchase questions for Amelia   Updated March 8, 2021 at 1:29pm   6 Most recent comment from Grant Holmes:Thanks! I appreciate the clarity. G(You can close this!) Dai Tatai Amelia Zoom inviteClosed   Amelia   Updated March 8, 2021 at 1:24pm   2 Most recent comment from Miloš Jovanović:Hi Dai,Thank you for your purchase.When you create Zoom online service, you can go to Notifications page and you will see Show Email Placeholders on the right side of the page, click on it and new m ... Batula Mukaram Ali An addon for deposit and Additonal travel feeClosed   Amelia   Updated March 8, 2021 at 1:15pm   4 Most recent comment from Aleksandar Vuković:You're welcome, BatulaThank you for your kind words, we do our best!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho booking packagesClosed   Amelia   Updated March 8, 2021 at 1:14pm   2 Most recent comment from Miloš Jovanović:Hi Sara,Thank you for your purchase.At the moment only admin can create the packages. Gabriel SuporteClosed   Amelia   Updated March 8, 2021 at 12:51pm   8 Most recent comment from Miloš Jovanović:Hi Gabriel,Sorry for late response, we are not working on weekends.Unfortunately this is not possible to add more fields on that page at the moment, but we will consider this option for some future u ... Mike Desc not correct: “Add Service” Mandatory parameters?!Closed   Amelia   Updated March 8, 2021 at 12:06pm   2 Most recent comment from Miloš Jovanović:HI Mike,Thank you for your  purchase.Sorry for late response, we are not working on weekends.Thank you for your suggestion I will forward this to my team so we can change this. Nic Balaceanu can't upgradeClosed   Amelia   Updated March 8, 2021 at 11:51am   2 Most recent comment from Miloš Jovanović:HI Nic,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please follow this guide and tell me is the issue gone https://tmsplugins.ticksy.com/article/15699/ ALVIN Zoom IntegrationClosed   Amelia   Updated March 8, 2021 at 10:57am   2 Most recent comment from Miloš Jovanović:HI ALVIN,Thank you for your purchase.Sorry for late response, we are not working on weekends.Is this is happening for test emails or for the real emails? Emmanuel Dodoo Cann Loading ForeverClosed   Amelia   Updated March 8, 2021 at 10:54am   2 Most recent comment from [deleted]:Hello Emmanuel, Apologies for replying a bit later, we don't work on weekends.If you are referring to this solution  https://tmsplugins.ticksy.com/ticket/2689702/ please check it out. You can up ... Olav Ask Dybdahl Excel file wrong numberClosed   wpDataTables   Updated March 8, 2021 at 10:30am   3 Most recent comment from Aleksandar Vuković:Hello OlavThank you for your purchase, and for letting us know that the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladl ...