We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Josep Customer email as optionalClosed   Amelia   Updated March 2, 2021 at 9:47pm   2 Most recent comment from Aleksandar Vuković:Hello JosepThank you for your purchase.If you disable "Set email as a mandatory field" it is not mandatory. The 500 is a server error, and there's probably a reason why you see it on the website. ... Christian ics in Email settingsClosed   Amelia   Updated March 2, 2021 at 9:42pm   2 Most recent comment from [deleted]:Hi, Christian!Thank you for your inquiry.I forwarded your message to our developers, hopefully, they will be able to fix the issue in the near future.If you have any other questions or concerns, pleas ... Justin updated hours not reflected on websiteClosed Pre-purchase questions for Amelia   Updated March 2, 2021 at 9:24pm   2 Most recent comment from [deleted]:Hi, Justin!Thank you for your inquiry.Please make sure you set Working hours for the Employee as well (to set them in Amelia -> Settings _> Working hours is not enough). Also, please check if you ass ... Rudy Customer MigrationClosed Pre-purchase questions for Amelia   Updated March 2, 2021 at 9:14pm   7 Most recent comment from [deleted]:Hi, Rudy!Thank you for your feedback, I'm glad to know I could help.It depends on when you want your Customers to be connected to the WP users:- If it doesn't matter, then your Customers ca ... Liza Hamawy Customer can't fill fieldsClosed   Amelia   Updated March 2, 2021 at 8:44pm   3 Most recent comment from Aleksandar Vuković:Great troubleshooting Liza, I'm glad to hear you solved the issue.It should not happen again.If you have any further questions or issues, please feel free to open a new ticket, and we'll gl ... Sarah Howell Time Slots on CalendarClosed   Amelia   Updated March 2, 2021 at 8:43pm   3 Most recent comment from Aleksandar Vuković:Hello SarahSorry for the late response. We see that this is a duplicate ticket, and that my colleague, Liza, already responded to the other ticket, so this one will be closed. Robin COLBERT Default rows with user data front end editingClosed   wpDataTables   Updated March 2, 2021 at 8:36pm   6 Most recent comment from Aleksandar Vuković:You're welcome RobinGlad I could be of service.May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an account ... Noemie Booking formClosed   Amelia   Updated March 2, 2021 at 8:34pm   4 Most recent comment from Aleksandar Vuković:Hi again NoemiePlease take a look at this article on WPBeginner.This should explain in detail how custom CSS can be applied to individual pages, or on the whole site. Rainer show event participants in frontendClosed   Amelia   Updated March 2, 2021 at 8:22pm   2 Most recent comment from [deleted]:Hi, Rainer!Thank you for choosing Amelia.Unfortunately, something like this isn't possible at the moment. The participant list is shown only on the back-end and only employee and admin users can ... Grant Holmes Can't Cutomize colorsClosed   Amelia   Updated March 2, 2021 at 4:37pm   5 Most recent comment from [deleted]:Glad to see that the issue is gone, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Grant Holmes ConnectivityClosed   Amelia   Updated March 2, 2021 at 4:31pm   3 Most recent comment from Grant Holmes:Thanks the reset did it Enzo Filtering / SortingClosed   Amelia   Updated March 2, 2021 at 3:44pm   2 Most recent comment from [deleted]:Hi Enzo,There isn't a way to assign those to services in Amelia, unfortunately, and Amelia doesn't have aan integration with WP Grid Builder, so we can't say if and how it will work wi ... Alex Hinerfeld MQTTClosed   wpDataTables   Updated March 2, 2021 at 3:22pm   4 Most recent comment from [deleted]:Thank you for your suggestion, I will see to it that it's forwarded to our development team for review. Unfortunately, they already have a lot on their "to-do" list, so I don't see this comi ... Sylvie Hanna Zoom updateClosed   Amelia   Updated March 2, 2021 at 3:10pm   4 Most recent comment from [deleted]:Hi, Marie-Blanche!Thank you for the reminder.Yes, I do. According to our developers, this change doesn’t affect us. When Amelia sends the Zoom Join link in the notifications or shows that link in t ... Sarah Howell Form formattingClosed   Amelia   Updated March 2, 2021 at 3:03pm   8 Most recent comment from [deleted]:Hi again, Sarah!Yes, it is possible with the custom code: setInterval(function () {   var elements = document.getElementsByClassName('el-radio-button__orig-radio');   var appointment_ti ...