We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dean Amelia shortcodesClosed   Amelia   Updated March 4, 2021 at 12:44pm   4 Most recent comment from [deleted]:You are welcome, Dean. There isn't an option to skip the first step , unfortunately, but we are releasing soon a new version 3.1. where there will be implemented one regarding this and this migh ... Beth Offering prerecorded content as well as liveClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 12:32pm   2 Most recent comment from [deleted]:Hi Beth,thank you for taking interest in Amelia!Yes you can use Zoom for your live courses as events; you can upload a video as media content to your page, and then create a custom field in Amelia tha ... Mj Patterson code 500 error why?Closed   Amelia   Updated March 4, 2021 at 12:32pm   4 Most recent comment from Aleksandar Vuković:Hi again MjThe other ticket is assigned to my coworker, so as soon as she reaches your ticket she will respond.If you don't know where to find the credentials for phpMyAdmin or cPanel, please rea ... Gary Mattox wpDataTables as a Stocks Watchlist?Closed   wpDataTables   Updated March 4, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello GaryFor users to enter their data, and have that data linked to their User ID, you would need to enable "users see and edit only own data", so their ID is automatically added to an integer colum ... Grant Holmes Paypal hook/loginClosed   Amelia   Updated March 4, 2021 at 11:22am   4 Most recent comment from Aleksandar Vuković:Good news, GrantThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Amanda Pereira Amelia slow to loadClosed   Amelia   Updated March 4, 2021 at 11:20am   2 Most recent comment from [deleted]:Hello Amanda, When it comes to loading times on one website - this is mostly determined by: The amount of data on the pageServer performanceHostingInternetLocal machine performanceDelayed requestsTh ... spounch when I try to save a table or create a new one, my site breaksClosed Pre-purchase questions for wpDataTables   Updated March 4, 2021 at 11:06am   10 Most recent comment from [deleted]:I'm glad to hear thatDo let us know if there is anything else we can assist you with.Have a wonderful day! Carren Jones refundClosed   Amelia   Updated March 4, 2021 at 10:11am   4 Most recent comment from [deleted]:Hi, Carren!That's great! We are glad you've changed your mind about Amelia.Unfortunately, it is not possible at the moment since Amelia doesn't store customer's info at all (what m ... Lori Gregor Chart Vertical Axis labelClosed   wpDataTables   Updated March 4, 2021 at 10:00am   6 Most recent comment from Aleksandar Vuković:Hi again LoriOur developers will work on this in the future, so I hope it will be resolved soon. Rani payment methodsClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 10:00am   4 Most recent comment from [deleted]:Hi, Rani!I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  Kelly Watson Suited To Our Scheduling RequirementsClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 9:26am   6 Most recent comment from Miloš Jovanović:HI Kelly,Can you try these 2 links.one is for the Kraken and other one is for the Codeable ( also the company that is doing the customization for us), so you can send the same inquire to both of the ... Javier Muñoz el servicio tecnico de amelia no contestaClosed   Amelia   Updated March 4, 2021 at 9:18am   2 Most recent comment from [deleted]:Hello Javier, thank you for reaching out. Colleagues are responding to your other tickets, please check them. Additionally, as this ticket is a duplicate, I will close it and you can continue the corr ... Carlos Rosario General informationClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 8:21am   3 Most recent comment from Carlos Rosario:Many thanks for your quick answer!Best wishes! Andres Choose seatingClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 8:12am   2 Most recent comment from [deleted]:Hi Andres,thank you for taking interest in Amelia!I am sorry to disappoint you, but unfortunately customizing the open spots in this way is not possible with the plugin's built-in features.Howe ... Rob Anderson Resources needed on site to runClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello RobThank you for your interest in Amelia.The plugin does make admin-ajax calls to the server, but if you don't expect your client to have hundreds of appointments in a short period of time ...