We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rani Pay as you bookClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 6:29am   3 Most recent comment from Rani:Thank you! Kacper LimitsClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 5:55am   2 Most recent comment from [deleted]:Hi, Kacper!Thank you for your interest in Amelia.You can add unlimited Employees, Services, and locations. But just in case: if you plan to use Amelia for a multi-vendor business, unfortunately, it i ... Zahra Khalid email notification errorClosed   Amelia   Updated March 4, 2021 at 5:30am   11 Most recent comment from [deleted]:Hi, Zahra!I apologize for the delayed response.Unfortunately, with Packages, you can only set their duration and number of appointments. It's not possible to make appointments from the packages r ... Javier Muñoz SELECCIONAR VARIOS DIAS EN EL CALENDARIOClosed   Amelia   Updated March 3, 2021 at 4:45pm   7 Most recent comment from [deleted]:At the moment, there isn't any other view available for Events in Amelia, but we will release a new update soon and we will implement a new Calendar view for events in that version of the plugin. Rebecca Burrell custom css for grouped table rowsClosed   wpDataTables   Updated March 3, 2021 at 3:45pm   4 Most recent comment from Isidora Markovic:Hi Rebecca,Blaženka is out of the office today and I will answer you.I am glad that Blaženka's solution helps you out.If you have any other issues or questions please open a new ticket, and we ... LayLa Johnson Special days not updatingClosed   Amelia   Updated March 3, 2021 at 3:36pm   2 Most recent comment from [deleted]:Hi, LayLa!Thank you for choosing Amelia.Can you please provide us with screenshots of your working hours/special days settings?Looking forward to hearing from you.  Javier Muñoz Servicié several daysClosed   Amelia   Updated March 3, 2021 at 3:18pm   2 Most recent comment from [deleted]:Hello Javier, I see this is a duplicate ticket, and I've replied to the other ticket you opened regarding this matter, so we can continue with this there. Thank you!If you have any other questio ... aderal2016 Amelia PRO - Fixed amount of hours for more services in packagesClosed   Amelia   Updated March 3, 2021 at 1:43pm   2 Most recent comment from [deleted]:Hi Aderal,thank you for purchasing Amelia, and for reaching out to us!Unfortunately, the number of appointment has to be preselected while creating a package; it cannot be split later.I understand the ... Javier Muñoz archivo adjunto formatosClosed   Amelia   Updated March 3, 2021 at 1:38pm   4 Most recent comment from [deleted]:You are welcome, Javier. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ted center image & textClosed Pre-purchase questions for wpDataTables   Updated March 3, 2021 at 1:31pm   4 Most recent comment from Isidora Markovic:Hi Ted,Blaženka is out of the office today and I will answer you.Based on your explanation: This is how I created my code.          #supsystic-table-3 td, #supsystic-table-3 td {padding: 1 1px ... Messy Several problemsClosed   Amelia   Updated March 3, 2021 at 1:29pm   6 Most recent comment from [deleted]:Hi Messy,thank you for the kind reply, and for adding the suggestion!That is very unusual, as birth date is mandatory to appear. Can you please provide me a temporary WP-admin login for your site whe ... Stephane Poudroux Plugin stopped and not visible anymore on dashboardClosed   Amelia   Updated March 3, 2021 at 1:26pm   10 Most recent comment from [deleted]:Hi, Stephane!Great! Thank you for your feedback.Please feel free to contact us if you have any other questions.Best Regards.  José Manuel Cornejo How to choose the items for the packages in frontend?Closed   Amelia   Updated March 3, 2021 at 1:23pm   2 Most recent comment from Aleksandar Vuković:Hello José ManuelThank you for your purchase.1. Only administrators are able to define what's included in the packages. You can include all your services in the package, and set a limit per serv ... Denes Nagy Log chart data modificationClosed Pre-purchase questions for wpDataTables   Updated March 3, 2021 at 1:04pm   4 Most recent comment from Isidora Markovic:Hi Denes,Blaženka is out of the office today, and I will help you out.In many cases, you might have an initial file with the table data, but this table needs to be regularly updated (e.g. if it is a ... mike errorClosed   Amelia   Updated March 3, 2021 at 1:04pm   11 Most recent comment from Aleksandar Vuković:Hello again MikeThank you for your feedback. I've added this in our list of conflicts, so our developers can take a look at it at some point in the future.If you have any further questions or is ...