We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andy Cereghino Catalogue view in carouselClosed   Amelia   Updated February 26, 2021 at 5:54pm   4 Most recent comment from Aleksandar Vuković:I honestly don't know how you would be able to do that, AndyI don't recall any customers that did this, but I can surely say that Amelia doesn't have a native integration with Slider ... Daniel Schindlower Identify recurring booking in a webhookClosed   Amelia   Updated March 5, 2021 at 9:26am   5 Most recent comment from [deleted]:Hello Daniel,  We released a new version of Amelia yesterday , 3.1., and our developers added the information you needed for the recurring bookings in the web hook JSON {booking: {isRecurring: true/ ... Phil Grazulis making a calender booking for rentals that will be longer than 23 hrsClosed   Amelia   Updated February 26, 2021 at 4:27pm   8 Most recent comment from [deleted]:Hello Phil, When you open the Amelia license - you should see there the Cancel subscription and Refund request buttons, if you don't , please scroll horizontally to the right and you should be a ... cabinethérapeutique Email clientClosed   Amelia   Updated February 26, 2021 at 2:48pm   4 Most recent comment from [deleted]:Hi, Cécile!As far as I can see, the issue was resolved with the kind help of Theo.We would be glad to answer any other questions you may have. Best Regards. Tim Gerber settings page issuesClosed Pre-purchase questions for wpDataTables   Updated February 26, 2021 at 2:14pm   4 Most recent comment from [deleted]:You are most welcome Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help.    cristian david suarez arteaga Problemas con Amelia pluginClosed   Amelia   Updated February 26, 2021 at 2:03pm   9 Most recent comment from Aleksandar Vuković:cristian, what you're saying should not be possible.Can you please show me in a few screenshots what you mean?I'm logging into your website, and I can see correct times in back-end:And, si ... parv QuickbooksClosed   Amelia   Updated February 26, 2021 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello parvUnfortunately, we don't have a native integration with this, and I don't know if they can be integrated. If they can - I don't know how, as we haven't worked with it. Steven Bug with EmployeeClosed   Amelia   Updated February 26, 2021 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello StevenThank you for your purchase, and sorry for the inconvenience.This usually happens when there's a conflict with some other plugin, but I can't say without taking a look.Please pro ... Chris Johnson Data not displayingClosed   wpDataTables   Updated February 26, 2021 at 1:04pm   3 Most recent comment from Aleksandar Vuković:Hello ChrisThis is not caused by a conflict. Instead, I believe you changed the structure of the file after the table was created. Do you recall adding, removing, renaming or rearranging columns in ... Lori Gregor number of decimal placesClosed   wpDataTables   Updated February 26, 2021 at 12:55pm   13 Most recent comment from Aleksandar Vuković:Hi again LoriWhen you have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues and questions whi ... Richard Shok Daylight Savings TimeClosed   Amelia   Updated February 26, 2021 at 12:39pm   4 Most recent comment from [deleted]:Glad to see the issue is gone, thank you for letting me know. You are welcome, Richard. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Lukas Huggenberg Caching issueClosed   Amelia   Updated February 26, 2021 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Hi again LukasCan you create another page (not accessible to public), where you would enable caching, so our developers can take a look and see what's going on?We're using this: wp_enqueue_s ... Emmanuel Dodoo Cann Error in Loading formClosed   Amelia   Updated February 26, 2021 at 11:49am   6 Most recent comment from Aleksandar Vuković:Hello EmmanuelThere's no defined limit here, as it depends on your Server's performance, hosting plan, amount of data on the website, amount of data in Amelia, etc.It's all relative, an ... Lidia Condición usuario wpClosed Pre-purchase questions for wpDataTables   Updated February 26, 2021 at 11:39am   2 Most recent comment from [deleted]:Hi LidiaThank you for reaching out to us.Please note that the official language for support is English so we will have to use Google translate to answer your questions, we apologize in advance in case ... samantha wakefield plug malfunction in multiple ways!Closed   Amelia   Updated February 26, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi, Samantha!Thank you for choosing Amelia.I'm sorry that you faced this issue.Please go to Amelia -> Customize, click on "Reset", and then on "Save". It should resolve the issue. If it doesn ...