We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alyson Melhus notificationsClosed   Amelia   Updated March 5, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi Alyson, cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be ... Shota Ando Some time slot doesn't appear in reservation calendar.Closed   Amelia   Updated March 5, 2021 at 7:55am   6 Most recent comment from [deleted]:Hi Shota,Now that your time slot step is changed, can you see if your employee hours can fit these appointments into their day?Adjust time slot duration to 1 hour for 1 hour service, if this does not ... Suzanne Torenvliet Settings lay outClosed   Amelia   Updated March 5, 2021 at 7:49am   4 Most recent comment from [deleted]:Hi Suzanne,thank you for replying, and for providing the link.Yes, I see that the layout is still the basic one. Please try going back to the options in the first screenshot, and press Annuleren, then ... samantha wakefield calendarsClosed   Amelia   Updated March 4, 2021 at 11:06pm   4 Most recent comment from [deleted]:I'm happy to helpPlease feel free to contact us if you have any other questions.  Michael Montefusco Employees not showing up in servicesClosed   Amelia   Updated March 4, 2021 at 10:18pm   5 Most recent comment from [deleted]:Hi, Michael!This issue can be caused by a conflict with another plugin (especially cashing one).Please deactivate all other plugins and try to add Employees/Services under the new Admin user. If it d ... deloche delete time slotsClosed   Amelia   Updated March 4, 2021 at 10:04pm   2 Most recent comment from [deleted]:Bonjour, Deloche!Thank you for choosing Amelia.The official language of our support is English, therefore I will have to use Google translate for our communication. I'd like to apologize for the ... xavier c Packages of ServicesClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 9:48pm   2 Most recent comment from [deleted]:Hi, Xavier!Thank you for your interest in Amelia.Packages is a new feature that allows creating packages of multiple appointments (of the same or different services). Packages can have the duration an ... Mr Mark Martin Catelog View not displaying correctlyClosed   Amelia   Updated March 4, 2021 at 9:37pm   2 Most recent comment from [deleted]:Hello, Mr. Mark Martin!Thank you for choosing Amelia.It looks like Amelia's CSS wasn't applied on the page.Please open Amelia -> Customize tab, click on "Reset", and then on "Save". It shoul ... DoctorZoidberg Changing locationsClosed   Amelia   Updated March 4, 2021 at 6:15pm   4 Most recent comment from [deleted]:You are welcome. Yes, when you create a custom field in Amelia you will see a placeholder for that custom field in the placeholders list on the Amelia Notifications page , so you can add it to the ema ... Denis Autofill coupon codes on checkout pageClosed   Amelia   Updated March 4, 2021 at 6:06pm   4 Most recent comment from [deleted]:You are welcome, Denis. Yes, JS files are modified (minimized) in the public version of plugin, but unfortunately we can not send you our source code because that is the policy of our company. There ... Sean SMS stuck in queueClosed   Amelia   Updated March 4, 2021 at 6:00pm   10 Most recent comment from [deleted]:Sean,Thank you for your reply.I'll keep you posted. stefan hamburger Employee Calendar BlockClosed   Amelia   Updated March 4, 2021 at 2:46pm   2 Most recent comment from [deleted]:Hi Stefan,thank you for purchasing Amelia!You can go to Amelia > Settings > Roles Settings > Employee, and allow your employee to manage their own appointments here. Svea Dietz ​Cannot save changed colorsClosed   Amelia   Updated March 4, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hi, Svea!I apologize for the delayed response.Please open Amelia -> Customize page, click on "Reset" and then on "Save". That should resolve the issue.Best Regards.  stefan hamburger Seperate Zoom Integrations Per EmployeeClosed   Amelia   Updated March 4, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi stefan hamburger,Thank you for your purchase. Zoom integration in Amelia is done for only one Zoom account, there isn't a possibility of connecting Amelia to more different Zoom accounts, unfo ... Shota Ando Showing message "unavailable" when there is no time slot on some staffClosed   Amelia   Updated March 4, 2021 at 12:58pm   4 Most recent comment from [deleted]:Hi, Shota!Thank you for the detailed explanation.Unfortunately, at the moment it's not possible to add this message. Even if you use custom CSS, then this message will be shown all the time (when ...