We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ray Conditional formattingClosed   wpDataTables   Updated March 2, 2021 at 11:29am   4 Most recent comment from [deleted]:You are most welcome I'm glad we could help, please feel free to reach out to us if there is anything else we can assist you with.Have a wonderful day! Farzan Codecanyon or subscriptionClosed Pre-purchase questions for wpDataTables   Updated March 2, 2021 at 11:12am   8 Most recent comment from [deleted]:You are most welcomeDo let us know if there is anything else we can assist you with.Have a wonderful day! Tariq Herzalla Front-End Display IssueClosed   Amelia   Updated March 2, 2021 at 10:54am   4 Most recent comment from [deleted]:Hello Tariq, Glad to see the issue is gone, thank you for letting me know. You are welcome!There isn't an integration for that payment method in Amelia with its current features, unfortunately, ... Vanessa Prefix on PDF exportClosed   wpDataTables   Updated March 2, 2021 at 10:36am   4 Most recent comment from [deleted]:Hi VanessaYou will not be able to export the prefix but you can set the type column to string and add the symbol manually and it will be exported as a part of the entry.I hope this helps, do let us kn ... Aaqib Zoom Meeting PasscodeClosed   Amelia   Updated March 2, 2021 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello AaqibZoom meetings created by Amelia do not require a passcode since it is included in the generated URL (join or host meeting URL).When you integrate Zoom, link your employee to his/hers Zoom a ... emin öztürk Changing new item sequenceClosed   wpDataTables   Updated March 2, 2021 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello eminThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Manual tables have wdt_ID column wi ... Tamir Nahor Woocommerce payment methodClosed Pre-purchase questions for Amelia   Updated March 1, 2021 at 8:42pm   2 Most recent comment from [deleted]:Hi, Tamir!I apologize for the delayed response, we don't work on weekends.Thank you for your interest in Amelia.In the WooCommerce integration, all the payment getaways are being added by WooComm ... Jeffrey Adding a loading spinner on the appointment list pageClosed   Amelia   Updated March 1, 2021 at 8:06pm   3 Most recent comment from Jeffrey:Thank you for the response, yes I did already :) benjamin canteteau packages of servicesClosed Pre-purchase questions for Amelia   Updated March 1, 2021 at 3:45pm   2 Most recent comment from [deleted]:Hi Benjamin,thank you for taking interest in Amelia!So, via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within Packages, you can cho ... DFSKarma Hiding columns on mobile not workingClosed   wpDataTables   Updated March 1, 2021 at 3:02pm   2 Most recent comment from [deleted]:Hi DFSKarmaThank you for reaching out to us.Have you turned on the Responsiveness option in the table settings before hiding the columns? Suzanna Knoll Outlook IntegrationClosed   Amelia   Updated March 1, 2021 at 2:57pm   2 Most recent comment from [deleted]:Hello Suzanna,thank you for reaching out to us.WP Mail SMTP Pro doesn't redirect the URI correctly. They need to check if it's their scope or not, but they're not doing that.Please go t ... Minh Ta How to attach a file in the customer approved email?Closed   Amelia   Updated March 1, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi Minh,thank you for purchasing Amelia!Unfortunately at the moment we do not have an option for sending attachment within the notification emails.I will forward the suggestion to the developers; may ... Chris Johnson Move filter rowClosed   wpDataTables   Updated March 1, 2021 at 1:58pm   8 Most recent comment from [deleted]:Hi ChrisThe previous code will not work if you have set the header color in the table settings and not in the global wpDataTables settings. So if you want to change the color of the filters below you ... Abdul Zip/postcode functionalityClosed Pre-purchase questions for Amelia   Updated March 1, 2021 at 1:49pm   2 Most recent comment from [deleted]:Hello Abdul,thank you for reaching out.The search by zip code is currently not possible within Amelia. You could however create separate locations, and allow your clients to see listed locations, to m ... Philipp Scheucher Multilingual Payment with PayPal and StripeClosed   Amelia   Updated March 1, 2021 at 1:45pm   3 Most recent comment from Aleksandar Vuković:Hello PhilippThank you for letting us know the issue has been resolved!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.