We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alice Multiple google calendarsClosed Pre-purchase questions for Amelia   Updated March 5, 2021 at 11:33am   2 Most recent comment from [deleted]:Hello, Alice!Thank you for your interest in Amelia.You need only one Google Calendar to establish the integration. After that, you can connect an unlimited number of Calendars for your Employees. You ... Javier Muñoz attachment limit sizeClosed   Amelia   Updated March 5, 2021 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello JavierUnfortunately, the upload limit for that is the same as the upload limit of your WordPress' Media Library (basically, your entire WordPress site). We're using the native WordPres ... Nicholas Pennisi Error uploading google sheet published web documentClosed   wpDataTables   Updated March 5, 2021 at 11:19am   10 Most recent comment from Aleksandar Vuković:Hi again NicholasWe don't have any integration with popup plugins. The ones that our customers used in the past caused issues with wpDataTables. For instance, they did work, but when you hover ov ... spounch 'Clear filters' is not displayed.Closed Pre-purchase questions for wpDataTables   Updated March 5, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi spounchThank you for reaching out to us.The Clear filters button, if turned on, can only be displayed if the filers are placed above the table, it cannot be displayed if the filters are in the head ... Donny Lairson Data to display breakageClosed   wpDataTables   Updated March 5, 2021 at 10:43am   6 Most recent comment from Isidora Markovic:Hi Donny, Sorry to hear your frustration.  If you can spare a couple of minutes of your time, I'd like to explain. Please note that wpDataTables is not a database management tool as PHPMyAdmin, ... Thomas Hönemann Customer frontend calender viewClosed   Amelia   Updated March 5, 2021 at 10:35am   2 Most recent comment from [deleted]:Hi Thomas, thank you so much for your kind inquiry.You can set up a service that will have an employee, whose working days will only be April 25th and May 6th.Unfortunately, there isn't a possib ... Thomas Hönemann Customer FrontendClosed   Amelia   Updated March 5, 2021 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hello again ThomasI don't believe it's difficult, but it does require some additional work. They have it added to their tasks for the next update, so I hope it will be included in it. Michael Bulk adding data rowsClosed   wpDataTables   Updated March 5, 2021 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThis is not possible from within the plugin.If the table is a database table (manual, SQL query based or imported table), you can save the file you want to upload the table with as CSV, ... Janis Angele Amelia problems with loading eventsClosed   Amelia   Updated March 5, 2021 at 10:04am   6 Most recent comment from [deleted]:Hi, Janis!That's great! I'm glad to know the issue was resolved.Yesterday we released the new Amelia version 3.1. Please make sure you updated your plugin after installation.Also, please, tr ... Sylvie Hanna Amelia employeeClosed   Amelia   Updated March 5, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi Marie-Blanche, Employees in Amelia don't have permissions to delete anything , they can only cancel their appointments but not delete them, unfortunately. Only administrator of the website hav ... Daniel Aengenheyster Digital TicketsClosed   Amelia   Updated March 5, 2021 at 9:53am   2 Most recent comment from [deleted]:Hello Daniel, There isn't such possibility in Amelia with its current built-inf eatures, unfortunately, and there isn't an integration with such a tool available for Amelia. You can suggest ... yjy addOnDrawCallbackClosed   wpDataTables   Updated March 5, 2021 at 9:24am   7 Most recent comment from Aleksandar Vuković:Thanks for the response, AlejandroCan you provide us with log-in details for easyberry-iot.com? I forwarded the ticket to one of our developers, so he can take a look, but I believe he'll nee ... Sarah Howell Multiple EmployeesClosed   Amelia   Updated March 5, 2021 at 9:07am   4 Most recent comment from Aleksandar Vuković:You're welcome, SarahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Martini Under finance tab, package purchase information doesn't showClosed   Amelia   Updated March 5, 2021 at 8:59am   6 Most recent comment from [deleted]:You are welcome, Martini. Glad to see that the issue is gone, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Scott Bowie PHP Fatal error: Uncaught Error: Call to a member function format()...Closed   wpDataTables   Updated March 5, 2021 at 8:51am   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Scott!It's definitely that, and it will be forwarded to our development team for review. I don't know if they'll be able to fix it (skipping the first dash), ...