We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thorben Extension of the payment functionClosed   Amelia   Updated March 5, 2021 at 9:51pm   2 Most recent comment from [deleted]:Hi, Thorben!Thank you for choosing Amelia and for your words, we really appreciate your feedback.I'm afraid, at the moment there are no features that would allow to automate quote requests.It pro ... Jeffrey Disable change passwordClosed   Amelia   Updated March 5, 2021 at 7:32pm   2 Most recent comment from [deleted]:Hello Jeffrey, There isn't an option to disable these in Amelia with its current features, unfortunately. You can try hiding it with adding custom CSS, you can try adding this custom CSS to th ... Martin Corona How are employees chosen when the 'any' option is selected.Closed Pre-purchase questions for Amelia   Updated March 5, 2021 at 5:55pm   2 Most recent comment from [deleted]:Hi, Martin!Thank you for your inquiry.If the "Any Employee" option is selected, then Amelia chooses an available Employee randomly.So, there's no particular algorithm for that.If you have any oth ... Gabriel employee cancel appointmentsClosed   Amelia   Updated March 5, 2021 at 3:48pm   9 Most recent comment from [deleted]:There isn't such possibility in Amelia with its current built-inf eatures, unfortunately. You can suggest it as a feature request here. If you have any other questions or concerns feel free to o ... Dean Short code- display next 2 openingsClosed   Amelia   Updated March 5, 2021 at 3:11pm   4 Most recent comment from [deleted]:Hi Dean,thank you for the kind reply.Unfortunately, this is not possible as shortcode cannot limit appointments. As for the overlapping, Amelia does not allow overlap in general - only one person work ... Eshley Nau More control on the scheduled email notification featureClosed   Amelia   Updated March 5, 2021 at 3:10pm   8 Most recent comment from [deleted]:Hi Eshley, thank you for the kind reply. I see that you have set it up on the server, however, there is no visible error. I do have instructions that could help you:Cron is a Linux utility which sche ... Patricia BT Custom time for servicesClosed   Amelia   Updated March 5, 2021 at 2:57pm   4 Most recent comment from [deleted]:Hi Patricia,I understand; thank you so much for your time and for the future submitting of the feature; it means a lot.If you ever feel that you'd like to contact us back regarding Amelia, please ... Mike WooCommerce integration | redirect to checkout instead of cartClosed   Amelia   Updated March 5, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi, Mike!Thank you for choosing Amelia.When you access your database you need to find and open the wp-options table (it can have another prefix rather than wp_ depending on your database) and find ... Javier Muñoz EventosClosed   Amelia   Updated March 5, 2021 at 1:40pm   2 Most recent comment from [deleted]:Hello Javier,thank you for reaching out to us.You can test it with this shortcode on your Amelia:[ameliaevents type=calendar]If you need anything else please feel free to contact us! Steven Package with Amelia ProClosed   Amelia   Updated March 5, 2021 at 1:21pm   4 Most recent comment from [deleted]:Hi, Steven!You can also use Services, but then you'll have to find a suitable workaround that will allow you to set classes that will be available only at a particular time. For example, you can ... Heiko Uhrzeit passt nichtClosed   Amelia   Updated March 5, 2021 at 1:17pm   3 Most recent comment from Aleksandar Vuković:Hello HeikoThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Thomas Kalkus-Promitzer UpdateClosed   Amelia   Updated March 5, 2021 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase.With v3.1, you can use [ameliaevents type=calendar] shortcode, and display events in a calendar, instead of a llist. Martini View customer left slot on dashboardClosed   Amelia   Updated March 5, 2021 at 12:25pm   2 Most recent comment from [deleted]:Hello Martini, There isn't a possibility to have those views in the back-end of Amelia with its current built-in features, unfortunately. Customers can see how many appointments they booked for ... Mr Mark Martin Catalogue View not working on mobileClosed   Amelia   Updated March 5, 2021 at 12:17pm   4 Most recent comment from Aleksandar Vuković:Hello MarkWe're glad to hear the issue is resolved. I can see that Liza responded to that other ticket yesterday, so please check it out.There are a lot of tickets coming in, so our response time ... Maximiliano Morena Amelia NotificationsClosed   Amelia   Updated March 5, 2021 at 11:37am   2 Most recent comment from [deleted]:Hi, Maximiliano!I apologize for the delayed response.Are you able to receive other types of Notifications?Please make sure you updated Amelia to the new version 3.1 (you can check it on WP -> Plugins ...