We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DoctorZoidberg How to translate all strings?Closed   Amelia   Updated March 8, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi,thank you for reaching out to us!Would you try translating with POEDIT or Loco Translate as you can do so with them easily? I suggest installing Loco Translate, since it's within WordPress a ... Dan Booking Calendar View cannot workClosed   Amelia   Updated March 8, 2021 at 2:09pm   2 Most recent comment from Miloš Jovanović:HI Dan,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effici ... DoctorZoidberg TranslationClosed   Amelia   Updated March 8, 2021 at 1:56pm   4 Most recent comment from Aleksandar Vuković:Hello againFiles found in .po files of a language are both for front-end and back-end. Service and Employee are strings that can be overwritten if you have Labels settings enabled in Amelia Settings. ... Tim Css styles not loading and color customization problemsClosed   Amelia   Updated March 8, 2021 at 1:36pm   7 Most recent comment from Tim:Great, thanks! Grant Holmes Pro Version questionsClosed Pre-purchase questions for Amelia   Updated March 8, 2021 at 1:29pm   6 Most recent comment from Grant Holmes:Thanks! I appreciate the clarity. G(You can close this!) Dai Tatai Amelia Zoom inviteClosed   Amelia   Updated March 8, 2021 at 1:24pm   2 Most recent comment from Miloš Jovanović:Hi Dai,Thank you for your purchase.When you create Zoom online service, you can go to Notifications page and you will see Show Email Placeholders on the right side of the page, click on it and new m ... Batula Mukaram Ali An addon for deposit and Additonal travel feeClosed   Amelia   Updated March 8, 2021 at 1:15pm   4 Most recent comment from Aleksandar Vuković:You're welcome, BatulaThank you for your kind words, we do our best!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho booking packagesClosed   Amelia   Updated March 8, 2021 at 1:14pm   2 Most recent comment from Miloš Jovanović:Hi Sara,Thank you for your purchase.At the moment only admin can create the packages. Gabriel SuporteClosed   Amelia   Updated March 8, 2021 at 12:51pm   8 Most recent comment from Miloš Jovanović:Hi Gabriel,Sorry for late response, we are not working on weekends.Unfortunately this is not possible to add more fields on that page at the moment, but we will consider this option for some future u ... Mike Desc not correct: “Add Service” Mandatory parameters?!Closed   Amelia   Updated March 8, 2021 at 12:06pm   2 Most recent comment from Miloš Jovanović:HI Mike,Thank you for your  purchase.Sorry for late response, we are not working on weekends.Thank you for your suggestion I will forward this to my team so we can change this. Nic Balaceanu can't upgradeClosed   Amelia   Updated March 8, 2021 at 11:51am   2 Most recent comment from Miloš Jovanović:HI Nic,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please follow this guide and tell me is the issue gone https://tmsplugins.ticksy.com/article/15699/ ALVIN Zoom IntegrationClosed   Amelia   Updated March 8, 2021 at 10:57am   2 Most recent comment from Miloš Jovanović:HI ALVIN,Thank you for your purchase.Sorry for late response, we are not working on weekends.Is this is happening for test emails or for the real emails? Emmanuel Dodoo Cann Loading ForeverClosed   Amelia   Updated March 8, 2021 at 10:54am   2 Most recent comment from [deleted]:Hello Emmanuel, Apologies for replying a bit later, we don't work on weekends.If you are referring to this solution  https://tmsplugins.ticksy.com/ticket/2689702/ please check it out. You can up ... Olav Ask Dybdahl Excel file wrong numberClosed   wpDataTables   Updated March 8, 2021 at 10:30am   3 Most recent comment from Aleksandar Vuković:Hello OlavThank you for your purchase, and for letting us know that the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladl ... Billy Martin z-index?Closed   Amelia   Updated March 8, 2021 at 10:29am   2 Most recent comment from Aleksandar Vuković:Hello BillyThank you for your purchase, and sorry for the late response.This is causing the issue: .fusion-fullwidth .fusion-row { position: relative; z-index: 10; }The same class is on one of ...