We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samantha Jordan Stripe interface with AmeliaClosed Pre-purchase questions for Amelia   Updated March 31, 2021 at 5:25pm   2 Most recent comment from [deleted]:Hi, Samantha!Thank you for your inquiry.Stripe is one of the payment methods that are currently available in Amelia, the other ones are PayPal and WooCommerce integration.Probably, Apple Pay can be us ... besachi3 t. Woocommerce integration and AmeliaClosed   Amelia   Updated March 31, 2021 at 3:29pm   3 Most recent comment from besachi3 t.:ok I've received the response, please close this ticket ANTONINO Dúvida referente ao funcionamento do PluginClosed Pre-purchase questions for wpDataTables   Updated March 31, 2021 at 1:57pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AntoninoThank you for the purchase, in advance.When you require further assistance, please make sure to open a new ticket in wpDataTables section, so your purchase can be v ... Goldie Powell Question about by passing selecting a date. Can I make it optionalClosed   Amelia   Updated March 31, 2021 at 1:49pm   2 Most recent comment from [deleted]:Hi, Goldie!Thank you for choosing Amelia.The date and time selection is a compulsory step in the booking process, therefore it can't be skipped at the moment.You can suggest that as a feature req ... Patrick McCormick Integrating with NISC ERP softwareClosed   Amelia   Updated March 31, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi, Patrick!Thank you for choosing Amelia.It depends on how exactly you want this integration to work.You can create a webhook in Amelia in Amelia -> Settings -> Integrations for one of the actions av ... Bishop Where to change placeholder phone number in form?Closed   Amelia   Updated March 31, 2021 at 1:40pm   4 Most recent comment from [deleted]:Hi Bishop, thank you for clarifying. Unfortunately, the phone number example placeholder cannot be removed with any means.  You can suggest that as a feature request here, or check if there is such ... Laura VILLERS DepositClosed   Amelia   Updated March 31, 2021 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hello LauraUnfortunately, there are no integrations with other plugins that would allow this. Our developers will be working on deposits, but I can't promise they will be included in a month. Mo ... Vince Louie Import csv/excel to existing datatable.Closed Pre-purchase questions for wpDataTables   Updated March 31, 2021 at 1:08pm   2 Most recent comment from Aleksandar Vuković:Hello VinceThank you for your interest in the plugin.You can use Excel files in two ways to create wpDataTables: 1. Create a table linked to an existing Excel file, in which case you get to select th ... Nutrizone Amelia fail to save apointmentClosed   Amelia   Updated March 31, 2021 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello Nutrizone Thank you for your purchase. If the orders appear in WooCommerce, they should also appear in Amelia.  Please provide me a temporary WP-admin login for your site where this happens, so ... Marc Hammoud No notification of catastrophe??Closed   Amelia   Updated March 31, 2021 at 12:46pm   7 Most recent comment from [deleted]:Hi Marc, This feature isn't planned for now, so we can't say if and when it could be implemented, unfortunately. If you have any other questions or concerns feel free to open a new ticket a ... Inês Lopes Gravity Forms integration for wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated March 31, 2021 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello InêsThank you for your interest in the plugin, and the add-on.When you create a table from an existing form, you are able to edit that table, and add new data to it (as long as it doesn't ... Sean SMS Notifications Not Working AGAINClosed   Amelia   Updated March 31, 2021 at 12:33pm   10 Most recent comment from Aleksandar Vuković:You're welcome, SeanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Maria problemas con el pluggin. no se ve nadaClosed   Amelia   Updated March 31, 2021 at 12:30pm   2 Most recent comment from Aleksandar Vuković:Hello MariaThank you for your purchase.Please note that the only supported language is English, so make sure to translate your future responses.If you created categories and services, please check the ... Rainer Wrong time on "my bookings" pageClosed   Amelia   Updated March 31, 2021 at 12:12pm   5 Most recent comment from Aleksandar Vuković:Thank you for letting us know, RainerIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josefh Fernando Mejia Leiva I need to add a pdf document to the email notificationsClosed   Amelia   Updated March 31, 2021 at 11:59am   14 Most recent comment from [deleted]:Hi Josefh,thank you for the kind reply - may we please continue the correspondence in English; I'd like to make sure that correct information is exchanged.As shown below, the image arrived for me ...