Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

JARED OOSTERHART If I like it can I upgrade to lifetime?Closed Pre-purchase questions for Amelia   Updated June 17, 2020 at 2:52pm   2 Most recent comment from [deleted]:Hi Jared Ooosterhart,Thank you for your interest in our plugin.Our reseller doesn't have an option to upgrade a subscription based license to a lifetime one, so the best option would be to reques ... Noelle Leahy %service_duration% email placeholderClosed   Amelia   Updated June 17, 2020 at 2:31pm   4 Most recent comment from [deleted]:You are welcome, Noelle. You would need to add the Extras placeholders in order to get these information in the email notifications. There is the Extra price placeholder which would specify the pric ... Anton Meyburgh Google employee syncClosed   Amelia   Updated June 17, 2020 at 1:56pm   4 Most recent comment from Aleksandar Vuković:Hello AntonThey need to have a WordPress account created, with Amelia Employee user role assigned to them, and linked in the Amelia Employee profile.When you log in as an administrator, you will see t ... Gianni Update cancelling every appointmentClosed   Amelia   Updated June 17, 2020 at 1:11pm   3 Most recent comment from Aleksandar Vuković:Glad to hear that, too GianniIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Uriahs Domain LicenseClosed Pre-purchase questions for wpDataTables   Updated June 17, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevOne license will work on an unlimited number of subdomains.I'll get back to you on the other ticket in a bit. Chris Hully Custom times for ServicesClosed   Amelia   Updated June 17, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Chris Hully, Thank you for your purchase. You need to change the Default time slot step option in Amelia -> Settings -> General to 5 minutes, for example, and you will be able to create servi ... Digitechniks Custom Time Slot SettingsClosed   Amelia   Updated June 17, 2020 at 11:33am   4 Most recent comment from [deleted]:You are welcome. Glad to see that. When I click on that link it takes me to an empty page, please look at the screenshot. Could you please check the page out? And in the booking process the customer ... Astrid Storey Storey Appointment StatusClosed   Amelia   Updated June 17, 2020 at 11:07am   4 Most recent comment from Aleksandar Vuković:Hi again AstridIf you want only one customer to be able to book the appointment you need to set the service capacity to 1, and enable only the bottom slider, like this:Then, regardless of the appointm ... Johnny Vale Trouble implementation frontend (Closed   Amelia   Updated June 17, 2020 at 10:13am   17 Most recent comment from [deleted]:Great, glad to see that! You are welcome, Johnny. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Melissa Appointment Next Day Reminder email not workingClosed   Amelia   Updated June 17, 2020 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello MelissaIt does look fine, but depending on of the server there is a different configuration for it which you can contact your hosting provider or you can check out one of the solutions from thi ... Michael Amelia manager User roleClosed   Amelia   Updated June 17, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello Michael Sorry to hear you cancelled your subscription. Unfortunately, Amelia is not designed to handle multiple companies in a single-site installation. That's why it only has one Company&# ... Daniel Buy Now Buttons don't workClosed Pre-purchase questions for wpDataTables   Updated June 17, 2020 at 8:52am   2 Most recent comment from Miloš Jovanović:Hi Daniel,I just tested out with OS Catalina 10.15 - Safari and everything seems fine.Best regards. Anthony Bernard Slot availability windowClosed   Amelia   Updated June 17, 2020 at 8:52am   3 Most recent comment from [deleted]:Hello Anthony Bernard, Thank you for your purchase. Glad to see you managed to find a solution to your ticket. Thank you for letting us know. Yes, the available time slots for a service are config ... Alessandro Refund policyClosed Pre-purchase questions for Amelia   Updated June 17, 2020 at 7:53am   4 Most recent comment from [deleted]:Hi Sushant,It usually takes a couple of days for refund to be processed, you will get it soon.Best regards. Elielton Queiroz Agendamento NoturnoClosed Pre-purchase questions for Amelia   Updated June 17, 2020 at 7:39am   2 Most recent comment from Miloš Jovanović:Hi Elielton,Thank you for your purchase.Sorry to disappoint you but unfortunately it is not possible to book appointments during the night in our plugin at the moment.Best regards.