We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Styling issues rendering Amelia unusableClosed   Amelia   Updated April 5, 2021 at 7:45am   6 Most recent comment from Aleksandar Vuković:Hi again JamesIt could be that you're using a service, or an employee-specific shortcode, like [ameliabooking employee=1], but I can't say without remote access.Please provide me a temporar ... Hervé Roche FilteringClosed   wpDataTables   Updated April 5, 2021 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello HervéThank you for your purchase.I can see that both filters work for entries that don't contain parenthesis. That's a bug on our end, when it comes to tables linked to an existing s ... Sara Beltran Beltran Sancho loadingClosed   Amelia   Updated April 5, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Sara,thank you for reaching out to us!I apologize for the later response as we don't work on weekends.I have gone to your webpage; unfortunately I did not get the loading hourglass, it just ju ... stephane search employee by keywordsClosed Pre-purchase questions for Amelia   Updated April 5, 2021 at 6:36am   2 Most recent comment from [deleted]:Hi Stephane,thank you for taking interest in Amelia, and for reaching out to us!At the moment, it is only possible to do a keyword search only for services, and event titles. You can suggest that as ... Alejandro Flamerich fill out a dropdown field with jqueryClosed   wpDataTables   Updated April 4, 2021 at 7:55pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlejandroIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ivana Franekova Missing package optionClosed   Amelia   Updated April 4, 2021 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello IvanaYou have a Basic license, and packages feature is included only in Pro and Developer licenses.If you wish to upgrade your licence, we can do that for you, and our reseller will pro-rate the ... Denis Lord Cron eventClosed   Amelia   Updated April 3, 2021 at 8:03pm   4 Most recent comment from Lark Oxler Oxler:French:L'onglet "Add PHP Cron Event" ne s'affiche pasEnglish:The 'add cron tab is not displayed' You will find this area on your hosting server under 'crons' and add it t ... Jeffrey Kimel Calendar integrationClosed   Amelia   Updated April 3, 2021 at 3:28pm   10 Most recent comment from Aleksandar Vuković:No worries, just a reference for the future.Thanks for understanding Raul wordpress usersClosed   Amelia   Updated April 2, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for choosing Amelia.In order to create a new WP User, you should just click on the "Create new" option and save the Employee profile. There will be no additional form where you will ... Maxime SANCHEZ importation base donnée clientClosed   Amelia   Updated April 2, 2021 at 7:18pm   3 Most recent comment from Maxime SANCHEZ:Hello, Thank you for your reply. That's what I did.Regards,Maxime Marlon Chio Configuracion real con woocommerce, no solo pagos, vinculación total de datos de clientesClosed   Amelia   Updated April 2, 2021 at 4:55pm   6 Most recent comment from [deleted]:Hi Marlon,thank you for the kind reply.In regards to Amelia Customers, you can go to Amelia > Settings > Roles > enable Automatically create Amelia Customer user - in this way, when someone makes ... Ambrogio Crotti Add appontment ID to notification.Closed   Amelia   Updated April 2, 2021 at 1:38pm   6 Most recent comment from [deleted]:Hello Amadeus, Since we get a lot of feature requests/suggestions for Amelia , we can't implement them all and at once, unfortunately, but we would like if we could do that though. I will forwar ... Jacob Eggebeen Change Category to "Back"Closed   Amelia   Updated April 2, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi, Jacob!Sorry for the delayed response, I had to consult with our front-end developer.Your solution is correct, but also you can try this CSS: .amelia-app-booking #am-service-booking .am-service .am ... Denis Lord Evenement visible on the planning pageClosed   Amelia   Updated April 2, 2021 at 1:22pm   4 Most recent comment from [deleted]:Thank you for letting me know, Daniel, and for your kind words. If you need anything else please let us know! Jeffrey Kimel Gmail Calendar integrationClosed   Amelia   Updated April 2, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to us.If you are referring to the email that is sent to the employees and customers, they will only see what is in the notification template placeholders.For Goog ...