We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Tim Duration of one week possible?Closed   Amelia   Updated April 2, 2021 at 11:23am   4 Most recent comment from [deleted]:Hi, Tim!In the beginning, Amelia was created as a plugin for appointment booking. So, most businesses as barbershops and massage salons didn't require a longer duration of Services. But then, we ... Emma Lawrence Payment OptionsClosed Pre-purchase questions for Amelia   Updated April 2, 2021 at 10:57am   2 Most recent comment from [deleted]:Hi, Emma!Thank you for your inquiry.At the moment, we have only the following payment methods available in Amelia: PayPal, Stripe, and WooCommerce integration.Unfortunately, payments via bank transfer ... Renato Thobias Leave text saved in the field to searchClosed   wpDataTables   Updated April 2, 2021 at 10:54am   5 Most recent comment from [deleted]:Hi RenatoUnfortunately this is only possible if the users log in. Logged-out users have user ID: 0, so there is no way to filter per user if they're not logged in.Do let us know if there is anyth ... Emmanuel Dodoo Cann Allow People book more than one timeClosed   Amelia   Updated April 2, 2021 at 10:52am   2 Most recent comment from [deleted]:Hi, Emmanuel!Thank you for choosing Amelia.Please try to disable the "Check customer's name for existing email when booking" option in Amelia -> Roles Settings -> Customer:Hope that will help.Bes ... Marco Allow editingClosed   wpDataTables   Updated April 2, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Unfortunately this cannot be done using the plugin's built in features. Our tables can be front end editable and you can set specific columns not to be ed ... Dorcas Réamonn notification emailClosed   Amelia   Updated April 2, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi Dorcas,thank you for reaching out!This is Appointment Approved notification; on your website I see only events.Are you using Amelia Service Booking or only Event Booking?If it's only events, w ... Matthew Meaklim How to Access Employee/Customer PanelsClosed   Amelia   Updated April 2, 2021 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello MatthewThank you for your purchase.Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress ... Shota Ando Zoom meeting link is not created in some EventsClosed   Amelia   Updated April 2, 2021 at 10:06am   9 Most recent comment from Aleksandar Vuković:You're welcome, ShotaGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mikkel Yearly remindersClosed   Amelia   Updated April 2, 2021 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hello MikkelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll ... Nhu Truong Translation Dynamic content in Loco TranslateClosed   Amelia   Updated April 2, 2021 at 11:55am   11 Most recent comment from [deleted]:Nhu,Our developer added a fix to this bug.However, duplication of Categories still doesn't work flawlessly: Services are not connected to Employees, Extras and Service settings are not duplicate ... Amelie The link you followed has expired.Closed   Amelia   Updated April 2, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Amelie, thank you for reaching out to us! I'm sorry to hear that happened; I am sending you the file in the attachment. 1.) Download zip from the attachment. 2.) Use FTP to open /yourwordpress ... Ilan Manoim Custom fields in JSON requestClosed Pre-purchase questions for wpDataTables   Updated April 2, 2021 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello IlanYou can use placeholders in URL, for example.com/%VAR1%/, and then add some value to Var1, and it will be applied for this URL. Also, you can use other placeholders, like %CURRENT_USER_ID% ... Alex Petrie Front End Labels - EventsClosed   Amelia   Updated April 2, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi Alex,thank you for reaching out.Sure - these lines can be exchanged by using Loco Translate or POEDIT. I suggest Loco Translate as it's is a direct WP plugin.You can download it to your WP in ... Lars advanced featuresClosed   Amelia   Updated April 2, 2021 at 7:11am   2 Most recent comment from [deleted]:Hi Lars,thank you for reaching out.Please kindly advise to which appointment listing are you referring to: the one in the Amelia > Appointments in the backend, or the one in the Customer Panel? Edo Velthuis Employee Status as AwayClosed   Amelia   Updated April 1, 2021 at 10:54pm   4 Most recent comment from Aleksandar Vuković:Hello ColinI'm afraid I have no new response to this question.If your employee's working hours are from 09:00 - 17:00, and you're in the same time zone as your WordPress site, if you& ...