We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

María Reyna Packages and moreClosed   Amelia   Updated April 1, 2021 at 8:30am   5 Most recent comment from Aleksandar Vuković:Hi again MaríaUnfortunately, at the moment, you can only receive all email notifications that are sent through Amelia, meaning you, as an admin, can receive emails that go to your employees and custo ... Ockert Front-end table creation from ExcelClosed   wpDataTables   Updated April 1, 2021 at 7:47am   4 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful.Do let us know if there is anything else we can assist you with we are always happy to help.Have a wonderful day!  howard Follow table filteringClosed   wpDataTables   Updated April 1, 2021 at 7:45am   11 Most recent comment from [deleted]:I'm glad to hear that Do let us know if there is anything else we can assist you with, we are always happy to help.Have a wonderful day! Lynette Dreyer Pre sale questionClosed Pre-purchase questions for Amelia   Updated April 1, 2021 at 7:44am   2 Most recent comment from [deleted]:Hi Lynette,thank you for taking interest in Amelia, and for reaching out to us.There isn't a possibility of importing events to Amelia with its current built-in features, unfortunately. If you wi ... Paaras InquiryClosed Pre-purchase questions for Amelia   Updated April 1, 2021 at 7:39am   17 Most recent comment from [deleted]:Hi Paaras, thank you for replying! Can you please in the future send me separate issues as separate tickets; as I would be able to sort and find them more easily, and help you better. For the UX, sure ... Yasin checkout with woocommerce from datatableClosed Pre-purchase questions for wpDataTables   Updated April 1, 2021 at 7:13am   2 Most recent comment from Aleksandar Vuković:Hello YasinThank you for your interest in wpDataTables.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features, nor can it be achi ... Juan Grajales Can I use for Venue bookingClosed Pre-purchase questions for Amelia   Updated April 1, 2021 at 7:12am   2 Most recent comment from [deleted]:Hi Juan,thank you for taking interest in Amelia, and for contacting us.Sure - you can add these venues as Services. For different duration of bookings, you can add a Full Day employee, and a Half Day ... Adam Leatherbarrow Multiple ServicesClosed Pre-purchase questions for Amelia   Updated April 1, 2021 at 7:07am   2 Most recent comment from [deleted]:Hi Adam, thank you for reaching out to us. Unfortunately at the moment, Amelia cannot combine appointments in such way. You can offer multiple services to be booked together at once with Packages of S ... Carmen Receiving fatal error when trying to install pluginClosed   Amelia   Updated March 31, 2021 at 11:15pm   5 Most recent comment from [deleted]:Hi, Carmen!I'm glad to know I could help.Please feel free to contact us if you have any other questions.Best Regards.  Rodrigo Custodio White LabelClosed Pre-purchase questions for Amelia   Updated March 31, 2021 at 11:06pm   2 Most recent comment from [deleted]:Hi, Rodrigo!Thank you for your inquiry.We do have in plan to whitelabel the plugin but at the moment there are more requested features from our customers, so I can not tell you precisely when whitelab ... Jim Chan Amelia plugin not appearing on my siteClosed   Amelia   Updated March 31, 2021 at 10:40pm   2 Most recent comment from [deleted]:Hi, Jim!Thank you for choosing Amelia.Please make sure you added Employees, set their working hours, then added Services and assigned them to these Employees. Also, please check if the Show service o ... Stephan Borlein delete the URI in integrationsClosed   Amelia   Updated March 31, 2021 at 10:27pm   3 Most recent comment from [deleted]:Hi, Stephan!I already replied to the other ticket you have, so I won't duplicate the same information.I will close this ticket, therefore please ask the questions you may have on the other one.Be ... Emmanuel Dodoo Cann Send Customer Details to employeeClosed   Amelia   Updated March 31, 2021 at 9:57pm   4 Most recent comment from [deleted]:Hi, Emmanuel!You can add the %customer_full_name% %customer_email%%customer_phone%placeholders to the email notification template.Best Regards. Tim Event customizingClosed   Amelia   Updated March 31, 2021 at 7:07pm   8 Most recent comment from Aleksandar Vuković:Hello again Tim.In Amelia's general settings, you can change default items per page, which controls how many events will be displayed on the page. At the moment, you can only choose up to 30 even ... Alice réservation de formationsClosed Pre-purchase questions for Amelia   Updated March 31, 2021 at 6:19pm   2 Most recent comment from [deleted]:Hi, Alice!The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misunderstanding in advance.If your ...