We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Justin Michael Biggers Event Calendar ShortcodeClosed   Amelia   Updated March 30, 2021 at 3:01pm   2 Most recent comment from [deleted]:Hi Justin,thank you for reaching out!Here is the shortcode for the Event Calendar View:[ameliaevents type=calendar]Thank you for the feedback as well, Justin; I will forward the suggestion of having t ... Adela Hide employees on booking formClosed   Amelia   Updated March 30, 2021 at 2:55pm   9 Most recent comment from Aleksandar Vuković:Hi again AlejandroUnfortunately, the logic is still assigning the employees randomly. There's no way for Amelia to know which employee is busier.It requires additional code to be added to the plu ... Tania Hiatt Google calendarClosed   Amelia   Updated March 30, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hi Tania,thank you for reaching out to us!In order for Amelia slots to be unavailable when your provider makes an event in Calendar, you need to have Amelia pull Busy slots from the calendar.This opti ... Andrew van Tienoven (small?) feature requestClosed   Amelia   Updated March 30, 2021 at 2:25pm   5 Most recent comment from Andrew van Tienoven:Thanks! Sorry I had not seen that page yet.Will certainly keep it in mind for the next time(s). Katie Huge difficulties accessing the customer panelClosed   Amelia   Updated March 30, 2021 at 2:11pm   4 Most recent comment from Aleksandar Vuković:Hi again KatieI'm sorry if there's been a misunderstanding, but we couldn't have advised you to use membership plugins to integrate with Amelia, since there are no integrations with mem ... Justin Michael Biggers Feature requestsClosed   Amelia   Updated March 30, 2021 at 2:11pm   2 Most recent comment from [deleted]:Hi Justin,thank you for reaching out to us!Unfortunately, due to the main function of Amelia being the booking feature, this is not possible within it's functions.You could make an event and book ... Tania Hiatt Basic vs ProClosed   Amelia   Updated March 30, 2021 at 2:07pm   10 Most recent comment from Aleksandar Vuković:Good news, TaniaThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andre Missing Customer fieldClosed   Amelia   Updated March 30, 2021 at 2:07pm   15 Most recent comment from Aleksandar Vuković:You're welcome, AndreIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katie attachmentsClosed   Amelia   Updated March 30, 2021 at 1:38pm   4 Most recent comment from [deleted]:Hi Katie,I'd like to explain in a bit more detail:The attachment that can be sent to employee, is the one that customer can upload to the booking form if you add Custom Field Attachment (if your ... Daniel Outlook calendarsClosed   Amelia   Updated March 30, 2021 at 1:15pm   4 Most recent comment from [deleted]:Hi, Daniel!Sorry for the delayed response, we don't work on weekends.If you enable the "Remove Outlook Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Outlook, then the busy ... Greg Siegele Event ticket bundlingClosed   Amelia   Updated March 30, 2021 at 12:57pm   4 Most recent comment from [deleted]:Hi, Greg!I apologize for the delayed response, we don't work on weekends.I'm glad I could help.Please let us know if you have any other questions.Best Regards.  Fabio Assign booked package to specific employee after bookingClosed   Amelia   Updated March 30, 2021 at 12:33pm   2 Most recent comment from [deleted]:Hi Fabio,thank you for reaching out to us!There isn't such possibility in Amelia with its current built-in features, unfortunately, system will assign first available teacher on the next bookings ... Andrew Restaurant Table BookingClosed Pre-purchase questions for Amelia   Updated March 30, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi Andrew,thank you for taking interest in Amelia, and for contacting us!You can use tables as Services, or even Employees, if one table is managed by one employee.However, when it comes to multiple b ... Kenneth Mckenzie CouponsClosed   Amelia   Updated March 30, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi Kenneth,thank you for reaching out to us!There isn't such possibility in Amelia with its current built-in features, unfortunately; you can only see the discounted totals paid in the Appointmen ... Olivia amelia not loadingClosed Pre-purchase questions for Amelia   Updated March 30, 2021 at 11:37am   5 Most recent comment from [deleted]:Hi,thank you for the kind reply.Unfortunately, we don't have phone communication available, correspondence is made only via tickets.The difference between free and payed version is in features, f ...