We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Dykstra Can't download the pluginClosed   wpDataTables   Updated April 7, 2021 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase, and sorry for the inconvenience. We're having issues with the download link, but our developers are working on it for our next update.You can log in to o ... Calmo Agency Creating or editing appointments from front-end panelsClosed   Amelia   Updated April 7, 2021 at 11:54am   4 Most recent comment from Aleksandar Vuković:Hello again Álvaro1. I'm glad to hear this is resolved.2. If an employee is not able to provide an appointment, he should cancel it, or if he's unable to, have Amelia Manager or website Adm ... Alicia Link to individual services?Closed   Amelia   Updated April 7, 2021 at 11:50am   2 Most recent comment from [deleted]:Hi Alicia,thank you for reaching out to us!There isn't such possibility in Amelia with its current built-in features, unfortunately; we don't have any specific links generated for a service ... Alex Petrie Service or EventClosed   Amelia   Updated April 7, 2021 at 11:45am   4 Most recent comment from [deleted]:Hi, Alex!I'm glad I could helpFeel free to contact us in case you have any other questions. Best Regards.  Orlando Prices for smsClosed Pre-purchase questions for Amelia   Updated April 7, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi Orlando,thank you for taking interest in Amelia, and for reaching out to us!I am sending the pricelist for SMS in Spain in the attachment.Please feel free to open a new ticket if you have more ques ... Myra Doodeman How can I make a 2nd kind of appointment without interfering with capacity?Closed   Amelia   Updated April 7, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi Myra,thank you for reaching out to us.I understand the difficulty of the situation - your schedule is already set and you have active appointments.Unfortunately due to connections (employee work ho ... Suso Alonso Prevent customer double bookingClosed   Amelia   Updated April 7, 2021 at 10:44am   3 Most recent comment from Suso Alonso:Hello Ivana, Thanks for your reply, indeed I think it is a very interesting feature to have. I have managed to modify Amelia's AppoinmentReservationService.php to add this feature in my install, ... Vincent Add extra with packageClosed   Amelia   Updated April 7, 2021 at 9:35am   6 Most recent comment from [deleted]:Hi Vincent,thank you for contacting back!Unfortunately, this is not possible at the moment; this is why I suggested voting for this request (or creating one if you don't find the particular one). Andrew Adding form to Elementor PopupClosed   Amelia   Updated April 7, 2021 at 9:23am   2 Most recent comment from [deleted]:Hi Andrew,thank you for reaching out to us!Your shortcode seems to have capital letters which may cause a conflict.Please advise if this is the tutorial you have followed:It needs to have the ID of th ... Noel Rumbelow Data exportClosed   Amelia   Updated April 7, 2021 at 9:21am   4 Most recent comment from Aleksandar Vuković:Thank you for your vote. I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a ... Wieger Uffink Managing Appointments through BackendClosed   Amelia   Updated April 7, 2021 at 8:56am   3 Most recent comment from Wieger Uffink:Hi Ivana, The manager role was missing some privileges, but I was able fix it using the plugin you suggested. thanks! Amanda Pereira Errors with Time ZonesClosed   Amelia   Updated April 7, 2021 at 8:14am   2 Most recent comment from [deleted]:Hi Amanda,thank you for reaching out!The UTC+ option in WP does not recognize the daylight savings / time change and this is why there is an issue with time consistencies after clock change, unfortuna ... LSEI Google calendar synchronisationClosed   Amelia   Updated April 6, 2021 at 11:12pm   2 Most recent comment from [deleted]:Hi again, LSEI!To be honest, I'm not sure if this feature was ever requested. But it seems very useful and logical. We are always looking for ideas on how to make Amelia better. So if you have a ... LSEI Personnalisation Amelia bookingClosed   Amelia   Updated April 6, 2021 at 9:26pm   4 Most recent comment from [deleted]:Hi, LSEI!I'm glad I could help.And no worries, that's what Google translate was created forPlease feel free to contact us if you have any other questions.Best regards.  michiiee Wrong timeslotsClosed   Amelia   Updated April 6, 2021 at 9:21pm   8 Most recent comment from [deleted]:Hi, Michael!I'm glad to know the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.