We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

hevesh Using our Images without our consent.Closed Pre-purchase questions for Amelia   Updated April 9, 2021 at 7:44am   4 Most recent comment from [deleted]:Hello Hevesh!Thank you again - reference helped a lot.We removed the content in question, and I'd like to apologize; it was not our intention to hurt or offend in any way you or the author.We ... Danni Marks Demo RequestClosed Pre-purchase questions for Amelia   Updated April 8, 2021 at 9:49pm   2 Most recent comment from [deleted]:Hi, Danni!Thank you for your inquiry.I'm afraid, we don't have either a live demo or trial period.Instead of that, we have demo sites that show how main Amelia features work on the front-end ... Enzo Pasciuti Maximum allowed spotsClosed   Amelia   Updated April 8, 2021 at 8:47pm   2 Most recent comment from [deleted]:Hi, Enzo!Thank you for choosing amelia.Are you referring to Events capacity, I guess? If so, then yes, the capacity can be hidden with custom CSS.You can try adding this CSS to the page with Amelia Ev ... Abdulrahman Mushref Is this feature available?Closed Pre-purchase questions for Amelia   Updated April 8, 2021 at 8:33pm   2 Most recent comment from [deleted]:Hi, Abdulrahman!Thank you for your inquiry.Unfortunately, at the moment there's no such a built-in feature in Amelia.Basically, there are no tickets at all, in any format. Probably, it can be ach ... Susanna Townsend Editor AccessClosed   Amelia   Updated April 8, 2021 at 5:25pm   2 Most recent comment from [deleted]:Hi Susanna,thank you for reaching out to us!Users and roles in the Amelia Booking plugin give you an option to allow all WordPress users to use the back-end of this plugin depending on their role. Sin ... Ralf Adding multiple bookings to same customer in same time frameClosed   Amelia   Updated April 8, 2021 at 4:31pm   4 Most recent comment from [deleted]:Hi Carlos,yes, exactly - this was implemented in order to prevent an employee being double booked on accident.If one employee can handle more than one customer for one time slot, you can increase Max ... Sara Beltran Beltran Sancho cuponsClosed   Amelia   Updated April 8, 2021 at 2:50pm   10 Most recent comment from [deleted]:Thank you for letting me know Sarah!I apologize for the later response as our response rate is cca 24 hours; but I am glad you have found a solution in the meantime.If you need anything else please l ... Huw Roberts Price for extra peopleClosed   Amelia   Updated April 8, 2021 at 2:01pm   7 Most recent comment from [deleted]:Hi, Huw!1. I'm afraid, at the moment there's only one way to protect your modified translation from being overridden after an update - to save it on your local machine and then replace the f ... Leonidas Touroutoglou NEGATIVE minimum advance scheduling timeClosed   Amelia   Updated April 8, 2021 at 12:53pm   4 Most recent comment from [deleted]:Hi, Leonidas!Our developers suggest you to try this change:src/Domain/Services/TimeSlot/TimeSlotService.php IF condition should look like this: if ($currentDateString === $dateKey && ($currentTimeStr ... César Yucra Packages to bookClosed   Amelia   Updated April 8, 2021 at 11:31am   9 Most recent comment from [deleted]:Hi, Cesar!I'm glad this solution matched your requirements.The only way to see all the appointments with the current built-in features in Amelia is to do it under Admin or Manager role on the bac ... Peter Bibb accessing nested formsClosed   Gravity Forms integration for wpDataTables   Updated April 8, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi PeterThank you for reaching out to us.Unfortunately creating tables from nested forms is not possible with the plugin's built-in features. Our developers will look into adding this at some po ... Maria Email Reminder before SessionClosed   Amelia   Updated April 8, 2021 at 10:43am   2 Most recent comment from Aleksandar Vuković:Hello MariaThank you for the suggestion. Like you said it has been requested already by a lot of our customers, but our developers haven't been able to implement it yet. They will be focusing on ... Luke Stiller StylingClosed   wpDataTables   Updated April 8, 2021 at 10:38am   2 Most recent comment from [deleted]:Hi LukeThank you for reaching out to us.If you want to set the background color of the cells in a Simple table to transparent here is the CSS you need to use: table.wpDataTable td.wpdt-cell { border: ... Viktor Callemin Linking with outlookClosed   Amelia   Updated April 8, 2021 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello ViktorYou need to configure the app in Azure portal, add the keys in Amelia Settings/Integrations/Outlook Calendar, and then connect your employees to their calendars.Please check out the video ... Michele Lucchetti Drop Down List is not WorkingClosed   wpDataTables   Updated April 8, 2021 at 10:17am   4 Most recent comment from Aleksandar Vuković:You're welcome, MicheleGlad I could be of assistance here.The functions of the plugin remain the same, you're just not using our bootstrap, since it's already loaded by another plugin o ...